June 21, 2018

This month, we are proud to present our newly refreshed website to clients, colleagues, and indeed the world!

This latest update to Capacity’s online presence is inspired by our dynamic client base and the increasingly important role of technology in the fulfillment sector. The site has been updated to make it easier for visitors to find what they need and learn quickly about order fulfillment, while the visual refresh that accompanies it provides a cleaner, more contemporary view of what we do. Continue reading Welcome to Our Updated Website

May 23, 2018

When it comes to cosmetics (and a great deal else in life), Oprah is a name trusted around the world. So, when the big “O” recognizes a beauty product, you know it’s going to be good!

Such is the case with our clients Korres, who we are happy to report were among the winners of O Magazine’s spring beauty awards…

Correction:“O-wards.” Continue reading Korres Celebrates with a Distinctive Beauty “O-ward”

May 10, 2018

Have you ever spent hours online looking for a brand you can trust, only to give up and go with the cheapest option? 

How about the time when you found a brand that looked promising on its website, yet failed to continue that great e-commerce customer experience (CX) in the real world when your package arrived?

We feel your pain.

The importance of consistency to the online shopping experience is at an all-time high. Gartner research suggests that 89% of businesses see CX as their primary basis for competition.

Viewed in this light, improving the way customers view and engage with your brand becomes a competitive advantage that contributes directly to your bottom line.

Continue reading 4 Ways to Enhance Your E-commerce Customer Experience

April 29, 2018

Building a successful retail site that customers are aware of and enjoy using might seem like a substantial objective, but it’s really just the first piece of the online selling puzzle.  The real hurdle comes in scaling that site to increase e-commerce revenue without incurring spiraling inventory costs. 

Although a primary advantage of doing business online is selling directly to your end-consumer, meeting the increased expectations of online shoppers isn’t easy. Many retailers are looking for a way to meet this demand and grow order volume without spending vast amounts of money on inventory holding and fulfillment.

Continue reading How to Increase E-commerce Revenue Without Adding Inventory

April 16, 2018

As we’ve written before, Amazon is an increasingly pervasive force in our industry. While there are clear advantages to the reach and prevalence of its platform, not everything Amazon does is in the best interests of its clients or their supply chain partners.

One of our clients forwarded a recent request from Amazon and asked us for our position on the “more frequent shipping” option.  Continue reading Should I Accept Amazon’s More Frequent Shipping Option?