Category: Customer Experience
Insights around delighting customers through frictionless fulfillment and exceptional unboxing experiences.
FBA Disadvantages: Amazon Can Inform, But It Cannot Engage
Read More: FBA Disadvantages: Amazon Can Inform, But It Cannot EngageAs Prime Day 2020 comes to a close and headlines report another record year for the popular Amazon sales…
Why CPG Brands Should Focus on a Frictionless Customer Experience
Read More: Why CPG Brands Should Focus on a Frictionless Customer ExperienceCustomer experience (CX) is a core competency for online businesses. Born out of the need to continuously improve and…
4 Ways to Enhance Your eCommerce Customer Experience
Read More: 4 Ways to Enhance Your eCommerce Customer ExperienceHave you ever spent hours online looking for a brand you can trust, only to give up and go…
5 Ways to Win 5-Star Reviews for Your E-commerce Brand
Read More: 5 Ways to Win 5-Star Reviews for Your E-commerce BrandBuilding a positive online reputation for your e-commerce brand is the digital equivalent of traditional word-of-mouth marketing. Ask any…
Fulfillment Fundamentals: Brand Consistency
Read More: Fulfillment Fundamentals: Brand ConsistencyLast month we held a webinar to explore the fundamental elements of order fulfillment. Capacity’s co-founder and CSO Thom…
E-Commerce and Customer Engagement
Read More: E-Commerce and Customer EngagementCustomer engagement is the name of the game in e-commerce. At a minimum customers expect that their orders will…