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Category: Customer Experience

Insights around delighting customers through frictionless fulfillment and exceptional unboxing experiences.

4 Ways a Fulfillment Partner Can Improve Customer Experience

Beauty retailers have a very different view of the world than they did just a few months ago. Faced…
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FBA Disadvantages: Amazon Can Inform, But It Cannot Engage

As Prime Day 2020 comes to a close and headlines report another record year for the popular Amazon sales…
Read More: FBA Disadvantages: Amazon Can Inform, But It Cannot Engage
Why CPG Brands Should Focus on a Frictionless Customer Experience

Customer experience (CX) is a core competency for online businesses. Born out of the need to continuously improve and…
Read More: Why CPG Brands Should Focus on a Frictionless Customer Experience
Rapid Fulfillment: Can Your Brand Exceed Customer Expectations?

Read More: Rapid Fulfillment: Can Your Brand Exceed Customer Expectations?
4 Ways to Enhance Your eCommerce Customer Experience

Have you ever spent hours online looking for a brand you can trust, only to give up and go…
Read More: 4 Ways to Enhance Your eCommerce Customer Experience
5 Ways to Win 5-Star Reviews for Your E-commerce Brand

Building a positive online reputation for your e-commerce brand is the digital equivalent of traditional word-of-mouth marketing. Ask any…
Read More: 5 Ways to Win 5-Star Reviews for Your E-commerce Brand
Fulfillment Fundamentals: Brand Consistency

Last month we held a webinar to explore the fundamental elements of order fulfillment. Capacity’s co-founder and CSO Thom…
Read More: Fulfillment Fundamentals: Brand Consistency
E-Commerce and Customer Engagement

Customer engagement is the name of the game in e-commerce. At a minimum customers expect that their orders will…
Read More: E-Commerce and Customer Engagement

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