June 4, 2017

If we told you that as much as 60% of all order-related issues could be fixed if your e-commerce orders passed through address verification systems (AVS) you would be interested, no? You’d think it’s a good idea, yes? 

We’re not assuming you know what AVS is: we didn’t, but we’re ready to share what we’ve learned about this incredibly powerful tool for e-commerce retailers.  Continue reading Ask Capacity: Why Are Address Verification Systems Important for e-Commerce?

March 31, 2016

We’ve been at this for a long time. With more than 15 years in the fulfillment business and decades of collective experience in and around the supply chain, it’s fair to say we’ve seen our share of changes.

Capacity was founded in 1999, so we can claim to have operated in something of a pre-digital era — or, at least, a time when Wi-Fi wasn’t the first thing people asked about when they walked in the door!

We are often asked what kind of changes we’ve seen over the years and thought answering this would be an appropriate way to end our month exploring the ongoing evolution of order fulfillmentContinue reading Ask Capacity: How Has the Fulfillment Business Changed Over the Years?

March 17, 2016

We often get asked about the best ways to manage short term seasonality, when the reality of order fulfillment means planning cargo movements and efficient inventory management throughout the year.

Keeping product in storage costs money, as do long term storage contracts. No-one wants to keep more stock on hand than is required in the immediate future, but the implications of running out of an item in high demand can be just as damaging in terms of lost sales. Continue reading Ask Capacity: How Do I Manage Short Term Seasonality Without Long Term Storage Contracts?

September 24, 2015

The monthly series Ask Capacity focuses on questions from customers, service providers, and some good friends. We’ll take submissions via Facebook, Twitter, and Linkedin, so feel free to ask our experts if you have a burning desire to learn about a particular fulfillment topic, supply chain trend, or even if you just want to know where to eat in the tri-state area!

Today we answer a question that every company should consider regularly as it grows: how do you define quality? Continue reading Ask Capacity: How Do You Define Quality?