“I couldn’t get a person on the phone to help me with my problem.”
That’s one of the most common things out co-founder Thom Campbell hears from brands when they come to us from other fulfillment providers.
When you’re building a brand, fulfillment should never feel like a black box. You shouldn’t have to guess who’s responsible, wait days for a reply, or wonder if anyone really understands what’s at stake. You deserve a team that acts like an extension of yours—present, informed, and accountable.
That’s why, at Capacity, we do things differently.
The Tech Is Important. But the People Are Irreplaceable.
You’ve probably seen it: warehouses with cutting-edge robotics, software dashboards full of metrics—but no one available when something goes wrong. The fulfillment world is moving fast, with AI, automation, and self-service tools becoming the norm.
But your customers don’t care how automated your 3PL is. They care that their order arrives on time, complete, and damage-free. They care that if something does go wrong, someone is there to fix it.
At Capacity, we use technology to make our teams stronger—not smaller. Automation helps reduce friction and increase speed, but it’s our people who bring judgment, flexibility, and accountability to the table. And that’s what your brand needs to scale without compromise.
Trusting Our Team Helps Us Protect Yours
We don’t just talk about culture—we operationalize it. One of our core values is Trust the Team, and it shows up in every part of our business. We empower our people to speak up, solve problems, and take ownership—so that your brand doesn’t get passed around or stuck waiting.
Our teams are trained to think like partners, not like processors. They’re encouraged to communicate directly—internally, and with you. No long chains of command. No generic tickets. Just smart, responsive support from people who understand your goals.
Your Brand Experience Depends on Our Team Experience
Every interaction your customers have—every delivery, every return, every unboxing—is shaped by the people behind the scenes. If those people are burned out, disconnected, or boxed in by bureaucracy, your brand suffers.
That’s why we invest in more than just logistics infrastructure. We invest in training, culture, and systems that give our team the clarity and confidence to perform at a high level. Because when they’re set up for success, so are you.
We Take Care of Our People—So They Can Take Care of Your Brand
At Capacity, our core values—Integrity, Innovation, Leadership, Fun Every Day, Collaboration, and Communication—aren’t just internal language. They guide how we serve you.
- We lead with integrity, always telling you the truth about what’s happening and what we recommend.
- We collaborate across roles and time zones to give you answers quickly.
- We inject energy into our work—because culture isn’t a luxury, it’s a productivity multiplier.
And when something goes wrong? You get a real person, who knows your business, and has the authority to help.
People-Powered. Brand-Obsessed. Built to Deliver.
Your fulfillment partner should care about your customer experience as much as you do. That starts with investing in people who are empowered to act—and equipped to win on your behalf.
At Capacity, we’ve built systems that scale, teams that care, and a culture that delivers. Because when we take care of our team, they take better care of your brand. urage these practices, a company can move decision-making beyond the boardroom to spur greater participation and productivity at every level of the organization.