The Welcome:
Onboarding
This is the foundation of our partnership with our clients. We take the time to learn your brand’s story and vision, and how we can best help communicate it. For our part, it’s a team effort; an onboarding party, if you will, but all business. Your onboarding team consists of Sales, Relationship Management, Finance, Client Account Management, IT, and Engineering. We then delve deep into your needs to find the best solutions for your eCommerce or retail fulfillment goals.
Within the onboarding phase, there is also discovery, customer management assignments, product assessment, IT integrations, warehouse location and layout optimization, and live-order testing.
All this is brought together by our team to create a strong platform for your launch with Capacity.
We’re proud engineering and IT control freaks
We don’t outsource our brain power. Our designs and technologies are created and implemented in-house by our team of engineers and programmers. Systems and fulfillment solutions are developed internally, which lends itself to a more intimate and effective mastery of these systems. It’s this level of control over our processes that makes it possible for us to do what we do best.
Our client center
Keep track
anytime, anywhere
Upload orders
Track customers
Manage products
and lists
Geographical
distribution
Our client center
Keep track
anytime, anywhere
Upload orders
Track customers
Manage products
and lists
Geographical
distribution
The portal is a powerful online tool that provides our clients with real-time visibility of inventory, orders and custom reporting. Our proprietary portal is constantly being enhanced and expanded to adapt to what your business needs.
Client Case
Management
Working with the leading CRM platform allows us to keep on top of all client interactions. We create cases in Salesforce from calls, emails and even text messages that our clients send us. We use that to monitor open cases, the time to close cases and the category of cases. We then perform detailed data mining and root cause analysis. For example, if your website is not performing address verification and you have a systemic issue, we will be able to tell you that. If you have mismarked product, we’ll find that out too. During client business reviews we will go over all of your cases and their resolutions to ensure that the quality of our service is as high as possible.
Data Analytics and
Visualization
Having abundant data at our fingertips is how we proactively help our clients and teams make the right decisions as quickly as possible. Our analytics platform consists of a redundant data warehouse, Tableau reporting, and tools like Confluence and Jira. Heat maps help us understand our clients’ customer zip code distributions and optimize shipping solutions. These tools all combine to give us the information we need regarding orders and volumes by the hour, the day, the week, the month, and the year. We can track individual warehouse and department performance. All this and more allows us to deliver exemplary levels of service and support data-driven decisions, by and on behalf of our clients.
eCommerce, ERP and
EDI integrations
The gist: we help brands successfully build out all their channels of distribution. Our IT experts are ready to integrate with any eCommerce, EDI, or ERP platform. Whether your platform is Magento, Shopify, WooCommerce, or any shopping cart, we can facilitate an integration. We handle our clients’ EDI integrations with all of their trading partners, including Amazon, Sephora, Target and more than 300 EDI trading partners. Capacity helps build the platform to scale up transactions. Our approach ensures compliance with retailer requirements and reduces exposure to costly chargebacks. It also improves dropship capabilities, ensuring fast and friendly order fulfillment direct to consumer, to stores, or to distribution centers.
Material Handling Hardware and Software
It’s all about getting your products where you want them to be. We develop fulfillment solutions that work. Our engineers and software developers craft unique implementations in response to our clients’ specific needs. Our Warehouse Management Software (WMS) tracks every item anywhere in our facilities. We have real-time visibility into all activities, and have Tableau, CAD and Flex Sim Simulations to visualize it all before going live. All of this comes down to a relentless environment of continuous improvement, driving excellence and quality in everything we do for your brand.
