experience
and know-how, mixed in with lots of moxie

Jeff has managed Capacity since its inception in 1999, guiding innovation in fulfillment technology and customer satisfaction. He brings a combination of engineering knowledge and passionate leadership, overseeing steady growth throughout the company’s 21-year history. Jeff works closely with Operations and Engineering to craft and deploy unique technology and materials handling solutions. Prior to founding Capacity, Jeff served as Sr. Consultant at Sigman/Kaiden Consultants, working with major corporations around the U.S. to develop and implement warehouse designs and material handling solutions, including an innovative design for the launch of Fresh Direct in NY. He also worked as PM on the design, financial modeling, development and construction of private sector infrastructure projects in Southeast Asia with Hopewell Holdings Ltd. and the Keppel Group. Jeff holds a degree in Civil Engineering and Operations Research from Princeton University.
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Jocelyn joined as CFO in January 2022 with responsibility for overall financial operations including business support, finance & accounting, treasury, financial planning & analysis and insurance. She is focused on driving profitable growth, generating sustainable cash flow, allocating capital to maximize value creation and managing risk across the enterprise. Jocelyn has 25+ years of experience leading teams to deliver strong business results while executing longer-term strategic initiatives. Before joining Capacity, she served as VP, Corporate FP&A for Campbell Soup after a 12.5-year tenure at Ansell Limited most recently as VP Global FP&A, Treasury and Investor Relations and member of Ansell’s Executive Leadership Team. Jocelyn’s career path also includes global commercial and operational experience as GBU CFO for 4 years, a distinguished 2-year expat assignment in Australia (2018-2019) and other advanced financial management roles in diversified sectors. She started her journey with 5 years of public accounting experience at Coopers & Lybrand.

Jocelyn earned a BS degree in Accounting from Rutgers University. She is a CPA (inactive) and holds a Marketing Strategy certification from Cornell University. Jocelyn is currently in the Columbia Business School CFO Program with certification expected in the fall of 2022.
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Kevin H. Adams brings leadership and entrepreneurial spirit developed over two decades of transforming business enterprises in diverse environments. Kevin is a graduate of the US Military Academy at West Point and has an MBA in Operations Management from Indiana Wesleyan University. He has held prominent engineering roles for both midsize and large global manufacturing firms in the aerospace, automotive, and medical device sectors.
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Thom has worked to grow Capacity since its earliest days alongside his co-founders. He has held a number of roles, including leading client services, and currently oversees sales and marketing. Thom takes a special interest in attracting and retaining the people who make up Capacity’s extraordinarily passionate culture. Prior to Capacity, Thom was with Morgan Stanley for 7 years, managing investment banking and investor relations for institutional mutual funds. Before joining Morgan Stanley, Thom was at Bottomline Technologies, implementing electronic payment systems for major financial institutions. Prior to that he worked at the American Institute of Chemical Engineers. Thom holds a degree in English from Princeton University.
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Joe has managed the Capacity Information Technology Department since 2016. He is responsible for implementing innovative technology solutions and overseeing the company’s technological infrastructure to ensure optimal performance. Prior to Capacity, Joe served as Director of Application Development with Kimco Realty Corp., North America’s largest publicly traded owner and operator of open-air shopping centers. Joe oversaw the day-to-day management of Kimco Realty’s applications ranging from custom software development to off-the-shelf solutions and mobile application development. Joe holds a degree in Electrical and Computer Engineering from Rutgers University’s School of Engineering.
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Darren joined Capacity in 2017 and brought with him decades of experience leading global customer service teams in the US, Europe and India. He is known for his practical knowledge of CRM platforms, critical timelines and supply chain complexities. Before Capacity, he was VP Global Customer Service at Mimeo, leading teams in the US, UK and Germany. Prior to Mimeo, he was VP Customer Service at Pitney Bowes, a global tech firm known for its mailing and logistics equipment and services. While there he was instrumental in leading the organization’s professional services field delivery team of systems engineers. Darren has a BA in Business Administration from USC and an MBA from Eller College of Management at the University of Arizona.
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Karim is the SVP of Operations at Capacity. He has worked in operations and logistics for more than twenty years, with previous positions at Fresh Direct and Paragon Sports in New York and LBU in New Jersey. Karim has been with Capacity for 12 years. Born in Africa, the son of a diplomat, Karim was raised and educated in Europe, with most of his time spent in Paris and Germany. Karim is fluent in French, English, Spanish, German and Wolof.
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Tony has been with Capacity since 2004. He has more than 18 years of experience in distribution center management – traditional and eCommerce, retail and wholesale. Tony was formerly Director of Retail and Wholesale Operations for Kenneth Cole in New York and served as eCommerce Operations Manager for Nordstrom.com. Prior to that, Tony served as Logistics Manager for Nordstrom, in Seattle and in Memphis. He was a Hub Manager for United Parcel Service in Los Angeles, CA, and subsequently Air Zone Operations Manager there. Tony holds a degree in Business Administration, with a Music minor, from the University of Southern California.
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Kevin serves as the VP of Relationship Managment for Capacity, and also operates as the head of relationship management. For his first seven years at Capacity, he served as a valued member of the sales team where his focus was on new opportunities. Kevin aims to work closely with existing clients to ensure long-term alignment, while presenting new and exciting solutions. Prior to Capacity, Kevin worked as an outside sales representative for Process Technologies, a small distributor of process equipment and industrial flooring. Kevin is an alumnus of the United States Merchant Marine Academy and holds a BS in Marine Engineering and Shipboard Management.
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Nikil is the VP of Sales at Capacity and has been with the firm since 2009. Nikil has wide-ranging experience in the eCommerce and fulfillment space and focuses on developing customer-driven solutions for our clients. During Nikil’s tenure, Capacity has grown from servicing a handful of clients to working with hundreds of clients across multiple facilities, in New Jersey, California, Chicago and the United Kingdom. Prior to working at Capacity, Nikil worked in the financial services industry with MF Global and at the Chicago Board of Trade in the treasury futures sector. 
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TJ was new to the fulfillment industry in 2013 but was eager to learn the business from the ground up, starting out as his Capacity career as a Client Account Manager. Now Senior Director of Sales, his role encompasses identifying business opportunities, prospecting new clients, and maintaining his current client portfolio. He takes pride in building relationships from the initial point of contact throughout the client’s lifecycle at Capacity. Prior to Capacity, TJ spent more than seven years as a collegiate football coach at his alma mater Stony Brook University and at Wagner College. TJ was the Quarterback Coach and Pass Game Coordinator at Wagner College where he earned his Master’s in Business Administration. 
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Ryan is the newest member of our sales team, but not new to the industry. He has been in the fulfillment, logistics and technology space since 2012 helping eCommerce brands and retailers deliver the value of speed and accuracy for an improved end customer experience. He started his career at TradeGlobal (a Singapore Post Company), then transitioned to Radial Inc, (a Belgium Post Company). Ryan lives in Ohio, where he also earned his BA degree in Communications from The Ohio State University. 

Barry has been with Capacity since 2015. He is responsible for the daily financial operations in all areas of general accounting, accounts payable, accounts receivable, billing and treasury functions. Prior to Capacity, Barry served as Manager, Accounting and Forecasting for Brother International Corporation, a premier provider of home and office products. Barry managed the accounting and finance functions for one of their sales divisions and two service divisions. Previously, Barry worked as a Financial Planning and Analysis Manager with SES and as a Senior Auditor with Deloitte & Touche. Barry received an MBA degree and Master of Science in Accounting from Northeastern University. He also holds a Bachelor’s degree from the State University of New York at Albany. He is a Certified Public Accountant.
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In the role of Senior Director of Engineering, Ed leads a group of industrial and mechanical engineers who are focused on the IT systems at Capacity, along with continuous improvement of the physical, systematic and procedural operations. Prior to Capacity, Ed was a Business Process Manager for Labatt Breweries of Canada, where he managed the largest Canadian bottle production line and was responsible for key production metrics, employee safety standards and food safety regulation. He earned his degree in Operations Management and Economics at McGill University.
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Tim has more than 13 years of experience designing and maintaining complex computer networks. He holds several certifications from Cisco Systems and Microsoft, specializing in cybersecurity and server virtualization. Since joining Capacity, he has redesigned and modernized Capacity’s IT infrastructure, completely virtualizing its data center and ensuring a scalable and high-performing platform for future growth. Prior to joining Capacity, Tim worked for Party Rental Ltd., where he was the IT Infrastructure Manager and was responsible for supporting a network of over 1,500 data users. With a knack for gymnastics from a young age, Tim received a full athletic scholarship to the University of Minnesota, where he earned a Bachelor of Science in Criminology and Computer Science. While there, he was team captain and was ranked top ten in the nation.
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As one of the company’s long-standing members, Kristina has been part of the Capacity team since October 2008. She started in Receivables Management and quickly grew the role into Financial Operations centered on managing Capacity’s growing and complex customer base. As Director of Finance, Kristina has continued to grow during her tenure by achieving multiple certifications in the Finance and Business Operations areas while focusing herself and her team on Revenue Operations and using financial analytics to achieve organizational goals.
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Lawrence joined the Capacity team in 2018 as an Operations Manager, then our Director of Operations, and most recently our Director of Fulfillment after his exceptional ability to lead was clearly visible. He has over 25 years of experience in operations and logistics, including working with DEA compliance and FDA compliance and training. Prior to his professional career, Lawrence served on active duty for six years in the United States Air Force. 
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Casey joined Capacity in September of 2020, after 20 years in operations and logistics. She fills a role that was created by our longest-standing employee and has already made a significant impact on our Value Added Services and Returns efforts. Most recently, she was VP Operations at an independently owned 3PL company, which she helped build to a multi-site facility with more than 75 clients. Previously, Casey was a buyer and production planner for an international personal care company working with manufacturing facilities overseas and with the Home Shopping Network. She earned her BS from Rutgers University in Sociology and Psychology.
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Milind has more than 10 years of work experience in operations and supply chain. He has a strong ERP background with Oracle EBS Warehouse Management System experience, along with systems implementation and four years of SAP. His hands-on experience in leading production teams and managing inventory has consistently led Capacity to greater levels of professionalism and excellence. He is responsible for the rollout of Tableau and the development of business-critical dashboards for internal and client use and KPIs and SLA monitoring. Prior to Capacity, Milind worked as an Industrial Engineer at Alex Toys and a Production Supervisor at Estée Lauder. He holds a BE/BS from the University of Mumbai and a ME from Rutgers, The State University of New Jersey. In his latest leadership role, he has formed a group within engineering to own the future of analytics and system capabilities at Capacity.
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Erin Sheeler joined Capacity in 2018 as the first relationship manager of the newly developed department. In 2022, she was promoted to Director of Onboarding and manages the onboarding of all new Capacity clients as well as the onboarding team. She specializes in partnering with clients on strategic initiatives that can mutually benefit the brand and Capacity. Prior to Capacity, Erin worked for 12+ years on Wall Street. She rose quickly to the level of Executive Director at Oppenheimer & Co, Inc. in the specialized fields of Corporate & Executive Services, as well as Private Equity. She honed her skills of leadership, relationship management, contract negotiation, and project management during her tenure. Erin earned a BS in Business Administration with a concentration in finance and a minor in Sociology from Wagner College where she attended on an academic scholarship. 

As the Director of Program Management, Jennifer Plotts (JP) oversees the Project Management Office-Information Technology. She works closely with internal and external clients in agile applications development and drives key business initiatives such as Labor Management System and ERP implementations. One of JP’s key initiatives was establishing Capacity’s first offshore development team in India. Prior to Capacity, JP was a Senior Program Manager leading key strategic initiatives for the Girl Scouts’ national headquarters in NYC. She led the project management of the tri-annual strategic planning process, board governance events, and national conventions. She even oversaw a three-year engagement with the Macy’s Thanksgiving Day Parade. Prior to this, JP provided executive operations leadership for a top crafting products producer and distributor. She earned her MBA in Business Strategy from Rutgers University. CONNECT WITH ME ON LINKEDIN

Alexis started her HR career as a Human Resources assistant, which led to her position as a HR Generalist for Andersen Windows. She was responsible for recruitment, employee relations, contract negotiations, benefits, training and performance management. From Andersen she took on a leadership role at Nestlé, supporting the Nescafé coffee and tea manufacturing facility in Freehold, NJ. In 2017, following Nestlé she started with Capacity. Alexis has a BA in Sociology and an MA from St. John’s University.
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Victor has been with Capacity since 2020 and has spent most of his professional life in Human Resources. He started out working for Mattel Toys and then for The Children’s Museum (Papalote Museo del Niño) in Mexico City, where he was the museum’s Organizational and Human Development Manager. Prior to joining Capacity, he led the HR Department at Groupe SEB in Mexico which led him to their US division in New Jersey. Victor was raised and educated in Mexico City and has a Master’s degree in Strategic Management of Human Resources from La Salle University. 
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Alyssa joined Capacity in 2020 as a Client Account Manager and within a year was promoted to Relationship Manager due to her grit in providing quality service to her clients. Her experience and Master’s degree in Business Administration have enabled her to obtain a versatile skill set in cultivating client loyalty, relationship formulation, and conflict resolution. Prior to Capacity Alyssa was with Paragon Telehealth as Operations Manager leading the IT support and software developers team. She earned her bachelor’s degree from Kean University and her MBA from Liberty University.

Samantha joined Capacity in August 2021 as a Relationship Manager. Prior to Capacity she was with the Washington Capitals hockey team in the D.C. area, building relationships with a wide array of clientele as the Membership Services Manager. Prior to the Capitals, Samantha was a top sales associate for Monumental Sports, a sports and entertainment organization that brought quality sporting events and programming to the D.C. area. Samantha earned her Bachelor’s Degree from the University of Virginia McIntire School of Commerce with concentrations in Marketing and Management.
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Kayode joined Capacity in September 2022 as our newest Relationship Manager on the Commercial team bringing in five years of operations, management and customer solutions experience from UPS, Amazon, and JB Hunt. As someone always prepared to think outside the box he is adept at taking on routine and complex business challenges with resourceful and creative approaches. He is an articulate communicator with strong customer service skills and is always ready to bring solutions to his clients’ complicated tasks. Kayode holds a BS degree in Supply Chain Management and Global Business from Rutgers University and is SAFe certified.
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