Capacity’s team of fulfillment experts
We get passionate about lots of things, and right up there is our excitement about the exceptional people we get to work with every day. Warehousing is not a glamorous industry, but with a team like ours it feels fun, fast-paced, and intellectually challenging. While we can’t put everyone in our company up in lights, we wanted to highlight some of great people who make up Capacity.
TJ was new to the fulfillment industry in 2013, but was eager to learn the business back to front starting out as a Client Account Manager. His current Relationship Management role encompasses prospecting new business as well as maintaining his current client portfolio. TJ takes pride in building relationships from the initial point of contact throughout the client’s lifecycle at Capacity.
Prior to Capacity TJ spent over 7 years as a collegiate football coach at his alma mater Stony Brook University and Wagner College. TJ was the Quarterback Coach and Pass Game Coordinator at Wagner College where he earned his Master’s in Business Administration.
With an athletic background TJ is still competitive in everything he does. Whether it’s hitting his annual quota or a friendly game of golf, competition drives him.
Thom has worked to grow Capacity since its earliest days alongside his co-founders Jeff, Arlen and Allen. He has held a number of roles, including leading client services, and currently oversees sales and marketing. Thom takes a special interest in attracting and retaining the people who make up Capacity’s extraordinarily passionate culture.
Prior to Capacity, Thom was with Morgan Stanley for 7 years, managing investment banking and investor relations for institutional mutual funds. Before joining Morgan Stanley, Thom was at Bottomline Technologies, implementing electronic payment systems for major financial institutions. Prior to that he worked at the American Institute of Chemical Engineers.
Thom holds a degree in English from Princeton University. Outside of the office means outside for Thom: it would to you too if you spent a couple of decades in a warehouse. He loves hiking, skiing, and climbing with family and friends.
Tim has over 13 years of experience designing and maintaining complex computer networks and holds several certifications from Cisco Systems and Microsoft, specializing in cyber security and server virtualization. Since joining Capacity LLC, he has redesigned and modernized Capacity’s IT infrastructure, completely virtualizing its data center and ensuring a scalable and high performing platform for future growth.
Prior to joining Capacity, Tim worked for Party Rental Ltd., the largest privately held party rental company in the United States. There he was the IT Infrastructure manager and was responsible for more than a dozen locations, supporting a network of over 1,500 data users.
With a knack for gymnastics from a young age, Tim received a full athletic scholarship to the University of Minnesota, where he earned a Bachelor’s of Science in Criminology and Computer Science. While there he was team captain and was ranked top ten in the nation. In his free time Tim enjoys traveling with his wife Marcela and participating in mud runs and 5Ks.
Priya has 13 years of experience architecting and developing ingenious solutions in the software industry. During the 9 years she has been with Capacity, Priya has played a key role in creating innovative and scalable fulfillment solutions. Prior to Capacity, Priya spent her formative years developing solutions for the ecommerce industry. Her notable clients included L’Oréal, luxury brands like Lancôme USA, Biotherm USA, Kiehl's and Vichy USA.
Priya holds a Bachelor's Degree in Electrical and Electronics Engineering from Coimbatore Institute of Technology, India. She is an avid gardener and is keen on growing tomatoes, onions and garlic.
Nikil is the Senior Director of Sales at Capacity and has been with the firm since 2009. Nikil has wide - ranging experience in the ecommerce and fulfillment space and focuses on developing customer-driven solutions for our clients. During Nikil’s tenure, Capacity has grown from servicing a handful of clients to working with over hundred clients across multiple facilities in locations in New Jersey, California and the United Kingdom.
Prior to working at Capacity, Nikil worked in the financial services industry with MF Global and at the Chicago Board of Trade in treasury futures sector. Nikil devoted his time leading an after school volunteer program for underprivileged children in Chicago in the Cabrini Green Housing Projects and the Back of the Yards neighborhoods.
During his spare time Nikil enjoys a round of golf and likes spending time traveling and learning about different cultures - mostly by tasting good local food!
Linda joined the Finance department in 2003, experiencing Capacity’s full range of growth over the past 15 years. She currently holds the position of Senior Finance Manager, overseeing Billing and Accounts Payable.
Prior to joining Capacity, Linda managed the accounts payable department for an online food shopping company and a detergent manufacturer. As each of these companies grew, Linda was able to keep costs to a minimum while hiring additional employees to join the company.
Linda earned a Bachelor of Science degree in Accounting from Fairleigh Dickinson University. She enjoys spending time with her husband and their six children who are scattered all over the East Coast. She also loves going out with her identical twin sister and watching reactions to seeing double wherever they go.
Kristina has been at Capacity since 2008. During this time, she has worked in different roles in the finance department. Currently, as Senior Finance Manager, Kristina is overseeing client billing and special projects.
Prior to Capacity, Kristina had over 12 years of experience infFinancial roles in various industries including pharma, nutraceutical and marketing.
Kristina is a passionate sports mom who in her down time loves to travel, watch college football and hockey, listen to podcasts and geek out on the latest technology toys hitting the market.
Kevin serves as the Vice President of Business Development for Capacity, where he operates as the head of relationship management. For his first 7 years at Capacity, he served as a valued member of the sales team where his focus was on new opportunities. As Vice President of Business Development, Kevin aims to work closely with the existing clients to ensure long-term alignment while presenting new and exciting solutions.
Prior to Capacity Kevin worked as an outside sales representative for Process Technologies, a small distributor of process equipment and industrial flooring.
Kevin is an alumnus of the United States Merchant Marine Academy and holds a Bachelor of Science in Marine Engineering and Shipboard Management. Outside of Capacity you will find Kevin spending quality time with his wife and three children.
Kevin joined Capacity in 2019 as Director of Strategic Accounts after hearing CEO Jeff Kaiden speak at an industry conference and completely aligning with his crusade to convince consumer goods companies of the power of direct-to-consumer selling. With over 20 years of experience in packaging, retail customization, supply chain design and optimization, and manufacturing, both as a brand advocate and a supplier, Kevin has a passion for getting products to consumers effectively and efficiently.
Prior to Capacity, Kevin spent 12 years in contract packaging servicing the food, beverage, personal care, home care, health, beauty, and pharmaceutical industries for most of the nation’s top consumer goods companies. Before transitioning to a supplier role, he spent 9 years with the Clorox company in a variety of technical and operational leadership roles for the Kingsford®, Glad®, and Combat® brands. And before all this Kevin worked as an engineer for Mobil Oil and served in the US Army as a cavalry officer.
Kevin has a degree in Civil Engineering from Georgia Tech and enjoys reconnecting with college students as a frequent lecturer in supply chain classes at Kennesaw State University. When not talking about supply chains, Kevin can usually be found training for the next mountain bike race or trying to fit a skiing or surfing trip with his family into his calendar.
Kelly joined Capacity in 2018. She brings with her over 19 years of experience in warehouse operations management, including picking, quality, and inventory control groups.
Prior to Capacity, Kelly was with Grainger, Fab.com, and McMaster-Carr. She has successfully developed and implemented cycle & targeted counting programs that met financial auditing requirements, improved quality metrics, and annual inventory results.
While her heart is in structure and compliance, Kelly has a creative side. Outside of the office you can find Kelly experimenting with recipes, exploring interesting foods and restaurants, and hosting anything from an impromptu backyard barbecue to a formal party for family and friends.
Karim is the Vice President of Operations at Capacity. He has worked for over twenty years in operations and logistics with previous positions at Fresh Direct and Paragon Sports in New York and LBU in New Jersey. Karim has been with Capacity for 12 years.
Born in Africa,the son of a diplomat, Karim was raised and educated in Europe with most of his time spent in Paris and Germany. Although Karim is fluent in five languages, he is a man of few words. In addition to being the VP of Operations, at home Karim is also the Vice President of "Dance Dad Duties" and the President of "Math and Spanish Homework." When Karim is not at work he can be found in the gym or binge watching Stranger Things with his girls.
Josh joins Capacity with 15 years of deep experience in order fulfillment, working with the largest companies in our industry. Josh was recruited by Walmart out of college. Three years later he took a major risk, moving to Amazon, a young company at that time. Josh relocated six time in seven years for Amazon, taking on new roles and develop his career. Josh opened Amazon’s first two fulfillment centers in California, ran a network performance improvement team, and designed and opened Amazon’s first fully-scaled, robotics-enabled fulfillment center.
Josh left Amazon in 2014 to join another fast-growing company - Zulily. He led fulfillment, supply chain, and engineering for distribution centers spanning Reno, NV, Columbus, OH, Bethlehem, PA, and headquarters in Seattle, WA. Josh grew the organization from a team of 12 leaders to over 150, laying a strong for the subsequent acquisition by QVC. After the acquisition of Zulily and HSN, Josh was elevated to Vice President of the Americas at QVC and tasked with merging these three large companies into one seamless operation. Over the past two years he successfully integrated fulfillment, engineering, and environmental health and safety practices across 12 fulfillment centers, 10 million square feet, and (most challenging) ten-thousand employees.
Josh received a BA in Finance, Operations Management, and Business Process Management from the Kelley School of Business at Indiana University. Outside of work Josh and his wife are avid outdoor enthusiasts with strong foodie tendencies. When not looking for the best place to ski or the new restaurant in town, you will find them at home with their son and a house full of rescued Mastiff dogs.
Josephine has had a fast and steady increase to her responsibilities at Capacity, handling major ecommerce accounts and omnichannel brands, and adding HazMat certification to her achievements. In her latest challenge, she’s leading CAM team #3 to satisfy some of our largest accounts.
Prior to working at Capacity, Josephine worked in the aerospace and defense industry for 8 years in customer services for overhaul and repair of actuation systems. She managed relationships with large clients such as Northrop Grumman and Boeing. Josephine’s work ethic was appreciated across the accounts that were serviced through the department.
Josephine continued her career moving on to become the Office Manager for an environmental and geotechnical engineering company for two of their offices located in New Jersey and Pennsylvania. In that position she managed a small staff and also coordinated all aspects of the offices including onboarding, new hire orientation and day-to-day operations with a focus on efficiency and time management.
Outside of the office Josephine likes spending time with her children, attending sporting events and going to the beach, which is her favorite place to be outside of Capacity.
Joe has managed Capacity Information Technology Department since 2016. He is responsible for implementing innovative technology solutions and overseeing the technological infrastructure to ensure optimal performance.
Prior to Capacity, Joe served as Director of Application Development with Kimco Realty Corp. (NYSE:KIM), North America’s largest publicly traded owner and operator of open-air shopping centers. Joe oversaw the day-to-day management of Kimco Realty’s applications ranging from custom software development to off the shelf solutions and mobile application development.
Joe holds a degree in Electrical and Computer Engineering from Rutgers University’s School of Engineering. Joe enjoys a good game of pickup basketball and a round of golf on a course he has not played before.
Jeff has managed Capacity since its inception in 1999, guiding innovation in fulfillment technology and customer satisfaction. He brings a combination of engineering knowledge and passionate leadership to the organization, where has overseen triple digit growth over the past three years and steady growth throughout the company’s 18 year history.
Jeff works closely with Capacity's Operations and Engineering teams to craft and deploy unique technology and materials handling solutions. These solutions enable clients to rapidly scale their ecommerce channels from hundreds to thousands to tens of thousands of daily orders and also to handle the complexities of their domestic and international retail customer shipments.
Prior to founding Capacity, Jeff served as Senior Consultant at Sigman/Kaiden Consultants, working from 1995 to 1999 with major corporations around the U.S. to develop and implement warehouse designs and material handling solutions. One standout project was an innovative design for the launch of Fresh Direct in New York. Between 1990 and 1995, he worked as project manager on the design, financial modeling, development and construction of private sector infrastructure projects in Southeast Asia with Hopewell Holdings Ltd. of Hong Kong and the Keppel Group of Singapore.
Jeff holds a degree in Civil Engineering and Operations Research from Princeton University. Outside of the office Jeff cooks a mean chili, a compelling Thai curry, and a French Onion soup to die for, as well as speaking the languages of the countries where each of these dishes originated - and a few more to boot.
Jennifer joined Capacity in 2015 as a Client Service Admin and quickly moved up into the Client Account Manager role managing top accounts. Her dedication and positive attitude earned her current title as Client Services Team Lead.
She works alongside with the various Capacity departments to maintain the success of our brands and their businesses, including both EDI and ecommerce business needs. In her role of CS Team Lead, she provides guidance, instruction, direction and leadership to our customer service team to help satisfy our customers’ needs.
Jennifer studied business and accounting at Berkeley College. She is certified by IATA as a Hazardous Materials Specialist. Outside of the office Jennifer enjoys baking. If you‘re trying to build a team, it’s like baking a cake. You must have all the ingredients in the right proportion to achieve success.
Hassan joined Capacity as a Client Account Manager in 2015. He brings 15 years of experience working in Customer Service, Sales and Operations in Telecommunications, FMCG and Supply Chain Management. After joining Capacity, Hassan took on the challenge of managing some of Capacity’s largest and most prestigious brands.
Hassan has grown within the company and was promoted to Senior Client Manager after just one year in client services. He enjoys working in a fast-paced, dynamic and challenging work environment and is committed to providing a great customer experience to his clients.
Hassan holds a Master’s Degree in Business Administration and has a passion for the great outdoors and travel. He enjoys photography and hiking and often spends his vacation days traveling exploring the Himalaya and Karakoram mountain ranges.
Emily has over 30 years of experience in warehousing and distribution, currently managing assembly teams in four buildings across Capacity’s New Jersey campus. Her path at Capacity started in 2001 as employee #1, providing customer service. She helped with the implementation of new technology, restructuring facilities, and enhancing packing solutions. Emily has been instrumental in setting up the assembly department during her many years of service, helping Capacity to better meet the needs of its clients.
Prior to joining Capacity, Emily worked for BBS Publishing Corporation as Warehouse and Distribution Manager. BBS Publishing distributed books to chain stores such as Barnes and Noble, Hastings, Book-A-Million and Joseph-Beth Booksellers.
Emily has an Associate’s degree in Business Management from Brookdale Community College in Lincroft, NJ. In her spare time, Emily enjoys the outdoors biking, hiking and kayaking. She especially cherishes time spent with her grandson.
Ed has been with Capacity for the past three years serving in several different roles and functions. As a project manager, he oversaw a variety of construction projects, including the opening of Capacity’s dedicated ecommerce facility. In addition to the physical changes to the warehouses, Ed has been instrumental in the implementation of IT systems that have directly increased operational throughput and maximum output in ecommerce fulfillment tenfold.
In the role of Director of Engineering, Ed works with a group of Industrial and mechanical engineers who are focused on continuous improvement in many areas of the organization. They work on cross-departmental projects to establish key performance indicators and design physical, systematic and procedural changes.
Although an American, Ed spent many years in Canada working and studying. Prior to joining Capacity, Ed worked as a Business Process Manager for Labatt Breweries of Canada. In the role, he managed the largest Canadian bottle production line for the company and was responsible for key production metrics, employee safety standards, and food safety regulations. He started his path into the world of operations while studying Operations Management and Economics at McGill University. Whether in the US or abroad, Ed is no stranger to the outdoors. Outside of Capacity and his plethora of spreadsheets, he enjoys his time hiking, skiing, and exploring the dining options along I-87 while driving to those activities.
Darren joined Capacity in July of 2017 as Vice President of Client Services. Darren brings with him decades of experience, leading global customer service teams in the U.S., Europe and India. His record is notable for including a large number of delighted clients and team members. He brings a practical knowledge of CRM platforms, critical timelines, and supply chain complexities. Before joining Capacity, Darren was most recently with Mimeo.com, a leader in online managed content distribution and digital printing. At Mimeo, he served as Vice President of Global Customer Service leading teams in the U.S., U.K. and Germany. He also launched Mimeo’s customer service business in India.
Prior to that, Darren was a Customer Service Vice President at Pitney Bowes, a global technology firm known for its mailing and logistics equipment and services. During his 14-year tenure, he held positions of increasing responsibility in the U.S. Mailing Division. He was instrumental in leading the organization’s professional services field delivery team of systems engineers.
Darren graduated from the University of Southern California with a degree in Business Administration and went on to receive an MBA from the Eller College of Management at the University of Arizona. When he’s not in the office he may be tutoring GED candidates, mentoring handicapped teens, golfing or riding a train, all of which he’s just as passionate about as delighting clients.
Barry has been with Capacity since 2015. He is responsible for the daily financial operations in all areas of general accounting, accounts payable, accounts receivable, billing and treasury functions.
Prior to Capacity, Barry served as Manager, Accounting and Forecasting for Brother International Corporation, a premier provider of home and office products. Barry managed the accounting and finance functions for one of their sales divisions and two service divisions. Previously, Barry worked as a Financial Planning and Analysis Manager with SES and as a Senior Auditor with Deloitte & Touche.
Barry received an MBA degree and Master of Science in Accounting from Northeastern University. He also holds a Bachelor’s degree from the State University of New York at Albany. He is a Certified Public Accountant. Barry spends his free time playing soccer, coaching soccer and volunteering on his soccer club as a member of the Board of Directors.
Arlen has been involved in Capacity’s growth and success from the start, along with co-founders Jeff, Thom and Allen. He heads our Finance Department, with oversight of all financial, legal and human resource activities on behalf of the company.
Prior to Capacity, Arlen served as Finance Director and Controller of Fulcrum Analytics Inc., a leading customer relationship management firm. Arlen oversaw the day-to- day management of Fulcrum’s finances and operations, and led efforts in acquisitions, financing and public registration. Previously, Arlen worked as a Senior Associate with JPMorgan Chase (NYSE: JPM) and as an Assurance Manager with Arthur Andersen.
Arlen received an MBA from NYU's Stern School of Business (Finance and Entrepreneurial Management) and a BBA degree from University of Wisconsin (Accounting). He is a Certified Public Accountant. In spite of all that Arlen enjoys playing and coaching softball and has perfected sous vide cooking.
Tony has over 18 years of experience in distribution center management - traditional and e-commerce, retail and wholesale. Tony was formerly Director of Retail and Wholesale Operations for Kenneth Cole in New York and served as E-commerce Operations Manager for Nordstrom.com.
Prior to that Tony served as Logistics Manager for Nordstrom, in Seattle and in Memphis. He was a Hub Manager for United Parcel Service in Los Angeles, CA, and subsequently Air Zone Operations Manager there. Tony holds a degree in Business Administration, with Music Minor, from the University of Southern California. He loves his dogs, but not quite to distraction.
Annie joined Capacity in 2014. During her time at Capacity, she has held several roles including Client Account Manager, EDI & Onboarding Project Manager and Manager of Client Services. In her current role as Director of Client Services Annie takes a special interest in creating a flexible culture within the team while promoting a client-centric approach.
Prior to Capacity, Annie was with Bio Medical Research for 4 years, managing the customer service effort in the US for the B2B and B2C divisions.
Annie holds a degree in General Business from Berkeley College. Outside of the office Annie enjoys spending time with her husband, their children and their German Shepherd. Annie’s passions include traveling to new places and enjoying good food with family and friends.
Angela has grown with Capacity over the past decade. She started as our receptionist, moved into the role of client account representative, and was steadily promoted over the years to Client Account Manager and most recently to Client Service Team Leader.
She has dedicated herself to the success of our brands and their businesses, including both EDI and e-commerce business needs. As Team Lead, she provides guidance, instruction, direction and leadership to our customer service team to help satisfy our customers’ needs.
Angela holds an Associate Degree in Nursing and a Certification in Medical billing and coding from University of Puerto Rico, Recinto de Arecibo. Outside of the office Angela enjoys photography. Taking an image, freezing a moment and revealing how rich reality truly is.