FAQs

New Jersey, California and Indiana.

We have a global partner in Mitsui, a Japanese global trading company with a logistics subsidiary, Mitsui Global Logistics, and a presence in 62 countries.

We started Capacity over 25 years ago in New Jersey and have remained in the state since. Our corporate headquarters is located in North Brunswick, NJ with a million square feet within a one mile radius of HQ.

Yes we are a privately-held company.  We are quick, nimble and ready to do what our Clients ask!

We are fully committed to how important diversity, equity and inclusion are to any organization and to its people. Diversity has been woven into the tapestry of Capacity and we can proudly say that with more than 1,000 employees at all of the warehouses, we employ a diverse mix of people including 70% BIPOC with over 40% female. At the management level, 68% of our team are BIPOC, with 42% BIPOC females. 

We have deployed solar across several facilities and on many days we contribute more to the power grid than is drawn for our operations. Our teams organize carpooling and shared transport services to save an estimated 50,000+ gallons of gas annually. According to Ulta, our retailer consolidation program with them saved 900,000+ miles of truck travel in 2021. That’s not a typo – we removed almost one million miles of diesel truck gear grinding for just one retailer, in one year, and we perform similar programs with others. We work with each client to optimize packaging that enhances their customer experience while embracing sustainability through clean, new recycled materials. These include air pillows, cardboard, crumpled craft paper, and anything else we can do to balance the key objectives of a great unboxing and a sustainable brand. Our newest cHQ facility is a LEED-certified building. https://www.usgbc.org/leed

In a nutshell we are experts at Omnichannel Order Fulfillment. This includes DTC Ecommerce, B2B Retail, International and EDI Fulfillment. We also offer Value Added Services such as kitting, assembly, gift wrap and various other custom requests we get from our clients.

Yes, we are an omnichannel provider offering solutions for fulfilling all of our clients’ order needs, including Ecommerce and retailer shipments. We provide EDI services to our clients who require that and can handle a range of volume as we handle from 5,000 to 1,000,000 units every month.

Yes, we offer a wide range of Value Added Services, including kitting, subscription box assembly, labeling, packaging, shrink wrapping and many others.

We offer a wide range of Value Added Services, kitting, assembly, relabeling, reboxing, gift sets and presentation, DRTV compliance shrink and cello wrapping, serial and lot numbering and more. You can find more details here.

Yes, we were Birchbox’s first provider and have many years of experience with subscription boxes in various consumer product verticals.

Many of our clients work with us to design and source their own custom packaging and clients are permitted to provide their own collateral. However, almost all of our clients find that the management of replenishment and ordering of their custom collateral is most easily handled by Capacity, as we offer purchasing power and economies of scale.

Yes, as noted above we work with our clients to partner in providing the customer experience they wish to craft, often with our assistance.

Yes. Capacity can process both individual Ecommerce returns as well as large volume B2B returns. Capacity utilizes TwoBoxes as their Return Management Software and partners with RMA vendors such as Loop, Happy Returns, Narvar, Aftership and others.

We carry general warehouseman’s liability insurance. We are not in the chain of title and our clients maintain insurance on their product for loss or product liability.

We use all the major parcel carriers (UPS, FedEx, DHL, USPS) as well as a number of specialized international carriers (ESW eShop World, Passport, Global E). For truckloads, we work with both regional and national carriers.

We offer our clients our discounted rates, negotiated directly with the carriers.

We tend to work with brands shipping hundreds or thousands of Ecommerce orders daily. For those companies who ship B2B we generally handle 5,000 to 50,000 units per month and upwards of that range. We do work with brands who only have DTC or B2B.

We have extensive experience in beauty (color cosmetics, skincare, haircare), health and wellness, smaller electronics and medical devices, apparel and footwear (mostly pick and pack Ecommerce). Additionally we have handled specialty food, corporate collateral, supplements and others.

We have had great success with influencer-fueled brands that see very rapid growth. Where we see strong potential for that kind of rapid ramp up we will partner with select startups.

We don’t generally establish minimums for order volumes, given the average client volumes noted above. We do have financial minimums, either in the form of a ‘fixed’ portion of our commercial agreements or a minimum monthly fee.

We will need to gather details of your order volume history, product details, current or planned customer experience and other key information. Once we learn about your business from you, and if we believe our services are a fit for your needs, then we use that data to craft a custom pricing proposal.

If you would like to speak to one of the members on our sales team, please email us at sales@www.capacityllc.com and someone will reach out to you