# Capacity LLC --- ## Pages - [Featured Press](https://www.capacityllc.com/resources/featured-press/): Featured Press - [Capacity Logistics IQ](https://www.capacityllc.com/the-capacity-difference/cliq/): Struggling to scale your business? Our Order & Inventory Management System provides real-time data to make data-driven decisions for growth. - [Press](https://www.capacityllc.com/press/): Press & Media If you’re a member of the media and are interested in Capacity, email marketing@capacityllc. com. The Capacity... - [Our Technology](https://www.capacityllc.com/our-tech/): Yours, Mine, Ours We're passionate about providing a seamless experience for both you and your customers. To achieve this, we approach technology from - [Blog](https://www.capacityllc.com/resources/blog/): Blog: Navigating the Supply Chain Symphony - [Landing Page LI White Paper](https://www.capacityllc.com/landing-page-li-white-paper/): Collective experience of over 60 years delivering EDI, retail and eCommerce fulfillment services for diverse clients in B2B and B2C sectors. - [Resources](https://www.capacityllc.com/resources/): Resources Unveiling the 3PL resource vault Media FAQs Events - [Thank you for Subscribing](https://www.capacityllc.com/thank-you-for-subscribing/): Thank you for contacting Capacity. Our fulfillment experts respond to inquiries as soon as possible. - [Careers](https://www.capacityllc.com/careers/): It’s Our People that Make the Difference Why Choose Us? We value achievements We are looking for people to join... - [Ecommerce](https://www.capacityllc.com/what-we-do/ecommerce/): Scale your Ecommerce operations with Capacity's warehousing, pick and pack, rapid delivery, and real-time tracking solutions. - [B2B](https://www.capacityllc.com/what-we-do/b2b/): 20+ years of B2B fulfillment expertise: EDI compliance, inventory management, shipping, returns, and growth-focused solutions. - [Partners](https://www.capacityllc.com/partners/): Explore partnership opportunities with Capacity LLC. Contact us at partnerships@capacityllc.com to collaborate on innovation and excellence. - [Integrations](https://www.capacityllc.com/integrations/): Enhance logistics efficiency with Capacity's robust Ecommerce integration, streamlining supply chains from end to end. - [The Capacity Difference](https://www.capacityllc.com/the-capacity-difference/): Discover The Capacity Difference in EDI, Retail, and Ecommerce Fulfillment Services. Elevate your logistics with our expertise and seamless solutions. - [Media](https://www.capacityllc.com/resources/media/): Featured Press Blog: Navigating the Supply Chain Symphony LinkedIn Logistics Videos: Visualizing Logistics The Company Industry Expertise Solutions Personal Stories - [Home](https://www.capacityllc.com/): Capacity LLC, is a trusted 3PL fulfillment company that provides quality 3PL solutions. Located in New Jersey, Indiana, California and UK. - [FAQs](https://www.capacityllc.com/resources/faqs/): FAQs The answers you need. Company Information Services What kind of company is agood fit for Capacity? Explore a Partnership... - [Events and Trade Shows](https://www.capacityllc.com/resources/events/): Events & Trade Shows Meet us at the latest events and trade shows in the 3PL realm Where We’ll Be... - [Subscribe](https://www.capacityllc.com/subscribe/): Subscribe for e-mail updates from the team at Capacity. - [Site Map](https://www.capacityllc.com/site-map/): This is the site map page for the website of Capacity LLC - www.capacityllc.com - [Contact](https://www.capacityllc.com/contact/): Contact the team at Capacity to speak to order fulfillment experts about your supply chain challenges today. - [Value Added Services](https://www.capacityllc.com/what-we-do/value-added-services/): Collective experience of over 60 years delivering fulfillment services for retail, ecommerce and EDI clients in B2B and B2C sectors. - [Who We Serve](https://www.capacityllc.com/who-we-serve/): Build trust and success with Capacity's client-focused fulfillment expertise across beauty, fashion, and more. - [Order Fulfillment](https://www.capacityllc.com/what-we-do/order-fulfillment/): Collective experience of over 60 years delivering order fulfillment services for retail, eCommerce, and EDI clients in B2B and B2C sectors. - [Where to Find Us](https://www.capacityllc.com/where-to-find-us/): With facilities on both coasts and the heart of the US, plus partners serving the UK & Europe, we have Capacity locations where you need them - [Privacy Policy](https://www.capacityllc.com/privacy-policy/): Our Privacy Policy details how and what personal data we collect, how we use it, and the options we provide to access and update this data. Contact us at privacy@capacityLLC.com. - [Capacity Team](https://www.capacityllc.com/the-capacity-difference/team/): The Capacity team is passionate and we take great pride in our work for clients. Here are some of the great people who are Capacity. - [What We Do](https://www.capacityllc.com/what-we-do/): Discover how great 3PLs go beyond logistics, building collaborative partnerships that solve challenges and drive strategic insights. --- ## Posts - [Mentorship in Beauty Ops: Lessons from SVP Nick Bracken](https://www.capacityllc.com/mentorship-in-beauty-ops-lessons-from-svp-nick-bracken/): From analyst to SVP in 10 years—the habits that open doors - [Returns in 2025: What Ecommerce Brands Need to Know Now](https://www.capacityllc.com/returns-in-2025-what-ecommerce-brands-need-to-know-now/): In This Article Returns are no longer a footnote in your CX strategy. They’re a full-blown margin leak, a customer... - [Capacity Named a 2025 BeautyMatter NEXT Awards Finalist](https://www.capacityllc.com/capacity-named-a-2025-beautymatter-next-awards-finalist/): We’re honored to share that Capacity has once again been named a finalist for Best Logistics Solution in the 2025... - [Experience and Expertise](https://www.capacityllc.com/experience-and-expertise/): Why a High-Growth, Influencer-Driven Beauty Brand Made the Move to Capacity Highlights It was late 2021 and this brand was... - [It’s About How You Make People Feel](https://www.capacityllc.com/its-about-how-you-make-people-feel/): How one Capacity team member’s experience leading strategic initiatives at the Girl Scouts of the USA influences her approach to... - [Why Investing in Our Team Pays Off - for Your Brand](https://www.capacityllc.com/trust-the-team/): "Trust the Team" should be more than just words. Find out why we believe it to be the cornerstone of outstanding order fulfillment. - [Smart Kitting for Scalable Brands: The Power Behind Every Polished Bundle](https://www.capacityllc.com/assembly-and-kitting-explained/): What does 'kitting' mean for your order fulfillment process? Our team assembles to help you unpack the problem of full kitting and assembly! - [Navigating Ecommerce & Retail Compliance: The Ultimate Guide](https://www.capacityllc.com/navigating-ecommerce-retail-compliance-the-ultimate-guide/): When we talk to brand founders, we always ask: What inspired you to launch this business? Wildly, not once has... - [Value-Added Fulfillment Services: Scaling Your Brand with Precision](https://www.capacityllc.com/unpacking-value-added-services-in-order-fulfillment/): To include the right value added service in order fulfillment, you need to find what's on offer and a partner to provide it. Here's the 411. - [How Capacity & OpenBorder Facilitated The Perfect Jean's Foothold in the UK](https://www.capacityllc.com/how-capacity-openborder-facilitated-the-perfect-jeans-foothold-in-the-uk/): Challenge Help U. S. -based brand, The Perfect Jean, effectively expand into the United Kingdom and efficiently manage international returns.... - [Our Appreciation, Worldwide: Women Shaping Logistics](https://www.capacityllc.com/our-appreciation-worldwide-women-shaping-logistics/): At Capacity, we understand that a truly robust supply chain is built on the strength of its people. This Women’s... - [Fulfillment Built for Beauty Brands](https://www.capacityllc.com/fulfillment-built-for-beauty-brands/): How Capacity’s fulfillment operation scales with a global beauty brand at peak season, year round and into the UK –... - [Unpacking the Tariff Wars (As of March 5, 2025)](https://www.capacityllc.com/unpacking-the-tariff-wars-as-of-march-5-2025/): What beauty and apparel brands can do and how 3PLs can help in the face of double-digit duties coming from... - [How to Handle 1Q25’s Economic Uncertainty](https://www.capacityllc.com/how-to-handle-1q25s-economic-uncertainty/): Navigating the 2025 retail landscape is a rollercoaster, with shifting tariffs and evolving retailer strategies leaving brands wondering what to do. This article explores key considerations and advice for brands seeking clarity amidst the uncertainty. - [In Pursuit of Operational Excellence](https://www.capacityllc.com/in-pursuit-of-operational-excellence/): Capacity identified unallocated inventory for The Perfect Jean, rapidly developed a solution, and ensured a successful holiday season. - [Building Tomorrow's Supply Chain Leaders: The ABCO Systems Scholarship Program](https://www.capacityllc.com/abco-systems-scholarship-program/): Dreams start with opportunity. At Capacity, we’re proud to partner with ABCO Systems in creating pathways for ambitious students through... - [Supply Chain Trends: What to Expect in 2025](https://www.capacityllc.com/supply-chain-trends-what-to-expect-in-2025/): Discover the groundbreaking trends set to revolutionize shipping and logistics by 2025, with findings from our CXO, Darren Lavelle! - [Capacity Earns Great Place to Work Certification](https://www.capacityllc.com/capacity-earns-great-place-to-work-certification/): Certified: Capacity is a Great Place to Work We recently earned a Great Place to Work Certification from Great Place... - [The Definitive Guide to 3PLs: Engineering Your Brand's Growth](https://www.capacityllc.com/the-definitive-guide-to-3pls/): Your brand is ready to scale. Your vision extends beyond today's success to tomorrow's possibilities. Let's ensure your fulfillment infrastructure matches that vision with the right 3PL partnership. - [Evaluating Your 3PL Partnership After Section 321 Changes](https://www.capacityllc.com/evaluating-your-3pl-partnership-after-section-321-changes/): The recent changes to Mexico's Section 321 policies have many brands questioning their current fulfillment partnerships. If your 3PL was chosen primarily for their border-skipping capabilities, it's worth taking a fresh look at your fulfillment strategy. - [Shopify Winter '25: Engineering Growth Across Every Touchpoint](https://www.capacityllc.com/shopify-winter-25-engineering-growth-across-every-touchpoint/): Shopify Winter '25: 150+ updates to empower ambitious brands to scale across online, retail, wholesale, and global markets with confidence. - [From Dream to Icon: Engineering Health & Beauty Fulfillment Excellence](https://www.capacityllc.com/from-dream-to-icon-engineering-health-beauty-fulfillment-excellence/): Experience the thrill of viral success in the beauty and wellness industry. But are you prepared for the explosive growth that follows? Learn how to navigate the challenges of scaling your operations, from fulfilling orders to managing inventory, to ensure your brand thrives amidst sudden demand. - [How Mexico's Section 321 Changes Impact Your Supply Chain Strategy](https://www.capacityllc.com/how-mexicos-section-321-changes-impact-your-supply-chain-strategy/): Recent changes to Mexico's trade policies have created significant implications for brands using Section 321 fulfillment strategies. Here's what you need to know and how to adapt your supply chain approach. - [Inventory Financing: A Crash Course with Capacity Partner, Kickfurther](https://www.capacityllc.com/capacity-partner-kickfurther/): Inventory funding offers a flexible and efficient solution for businesses facing cash flow challenges. By partnering with innovative providers like Kickfurther, companies can secure the necessary capital to optimize their inventory, boost sales, and accelerate growth without the burden of traditional financing drawbacks. - [The Strategic Guide to Modern Inventory Management](https://www.capacityllc.com/inventory-management-systems-the-definitive-guide-to-optimizing-your-inventory/): In today's complex retail landscape, effective inventory management has become a critical differentiator between thriving businesses and those struggling to keep pace. At Capacity, we've observed that successful inventory management extends far beyond simply tracking stock levels—it's about creating a strategic advantage that impacts every aspect of your business operations. - [Your Last-Minute BFCM Ecommerce & Fulfillment Checklist](https://www.capacityllc.com/bfcm-ecommerce-fulfillment-checklist/): Don't let peak season catch you off guard. Prepare your ecommerce and fulfillment operations for Black Friday and Cyber Monday with our essential checklist. - [What Promising Brands that Scale Rapidly Tend to Have in Common](https://www.capacityllc.com/what-promising-brands-have-in-common/): Fulfillment expertise gained over years in the industry. Insights on common factors driving rapid growth for brands across verticals like beauty, wellness, apparel, and CPG. Avoid common pitfalls and unlock new heights for your business. - [Going Global?](https://www.capacityllc.com/going-global/): Global-e, a leading platform for D2C e-commerce, integrates seamlessly with Capacity to unlock new global markets. - [Beauty Brands: Here’s What to Think About for Packaging in 2025](https://www.capacityllc.com/packaging-in-2025/): 2025 is shaping up to be a year of packaging innovation for beauty brands. Whether you're riding high on current success or looking to revamp your offerings, now is the time to strategize. - [Meet Treet](https://www.capacityllc.com/meet-treet/): Treet is revolutionizing the resale industry by empowering brands to reclaim their unsold inventory. With Capacity's latest partner, brands can generate additional revenue and reduce their environmental impact. - [9 Key Performance Indicators for Monitoring 3PL Operations](https://www.capacityllc.com/9-key-performance-indicators-kpis-for-monitoring-3pl-operations/): Insight into the strategic shift from in-house to 3PL fulfillment for growing brands, and how to maintain visibility and control over operations when outsourcing. Explore the key metrics and partnership considerations for effective 3PL performance monitoring in 2025. - [What Every Brand Needs to Know Going into a Netsuite-3PL Integration](https://www.capacityllc.com/netsuite-3pl-integration/): We sat down with Ekwani founder and CEO, Melanie Martens, to capture a high-level overview of what brands need to know going into a Netsuite-3PL integration. - [Should You Change Fulfillment Providers? Probably, But Not Right Now.](https://www.capacityllc.com/changing-3pls/): When you’re in the thick of peak season, make some mental notes on the health of the relationship between your brand and your 3PL. Come January you can ask yourself: Are we truly partners or not? - [How Hair and Skin Care Brand, Fur, Leveled Up its Fulfillment Game](https://www.capacityllc.com/fur-case-study/): Fur, a rapidly growing hair and skin care brand, faced challenges with unpredictable D2C order ship times and increasing B2B chargebacks. Discover how FUR sought a new fulfillment solution to streamline operations and enhance customer satisfaction. - [How Capacity and Envision Horizons Help Beauty Brands Scale on Amazon](https://www.capacityllc.com/how-we-help-brands-scale/): Envision Horizons and Capacity have forged a successful partnership, providing Amazon scaling expertise and comprehensive fulfillment solutions to their shared clients. This collaboration ensures that brands looking to grow on Amazon or needing reliable fulfillment services have access to the perfect resources. - [Fulfillment 101: The Warehouse Invoice](https://www.capacityllc.com/the-warehouse-invoice/): The warehouse invoice is a crucial document in the brand-fulfillment provider relationship, going beyond just a bill for service. Here's tips on how to assess it. - [Fulfil and Capacity: ERP-3PL Integration that Just Works](https://www.capacityllc.com/3pl-integration-that-just-works/): We're excited to welcome Fulfil as the newest addition to our Capacity partner platform! Here's why. Fulfil is a powerful ERP solution tailored for fast-growing ecommerce and wholesale brands. - [Streamlining E-Commerce Operations with NetSuite and Shopify Plus Integration](https://www.capacityllc.com/streamlining-e-commerce-operations-the-benefits-of-integrating-shopify-plus-and-netsuite/): Integrating NetSuite and Shopify Plus offers a powerful solution, enabling businesses to streamline processes, enhance customer interactions, and drive revenue growth. This seamless integration eliminates manual workflows, ensures real-time data synchronization, and sets the stage for long-term success. - [Internship Insights: Shaping the Supply Chain of the Future ](https://www.capacityllc.com/internship-insights-shaping-the-supply-chain-of-the-future/): Discover the real-life experiences of interns at Capacity, a leading 3PL fulfillment company. Learn what it's like to launch a career in supply chain management through firsthand accounts of day-to-day challenges, career-defining moments, and valuable insights from those who've been there. - [8 Things Your Brand Should Know About Your 3PL](https://www.capacityllc.com/questions-for-your-3pl/): From tech stacks to scalability, uncover the critical questions brands often overlook when selecting a fulfillment provider. - [Demystifying Hazardous Materials Shipping](https://www.capacityllc.com/demystifying-hazmat-shipping/): Navigating the intricacies of hazmat management can be daunting. Learn how to think about possible hazardous materials you're shipping. - [Capacity Revamped r.e.m. beauty's Ecommerce Fulfillment Operation in 8 Days](https://www.capacityllc.com/case-study-rem-beauty/): Discover how Ariana Grande's r.e.m. beauty scaled fulfillment operations to meet demand while keeping customers happy - in just 8 days! - [6 Signs It's Time to Change Your 3PL (And How to Make the Switch)](https://www.capacityllc.com/6-signs-its-time-to-change-your-3pl-and-how-to-make-the-switch/): For growing brands, partnering with a third-party logistics provider (3PL) is a strategic move that allows you to focus on... - [Plans to Scale in the UK and the EU?](https://www.capacityllc.com/scale-in-uk/): Capacity and Prolog Have Your Answer. Today we are excited to officially announce our partnership with Prolog Fulfilment, a leading... - [Brands: How Does Your 3PL Prepare for the Worst?](https://www.capacityllc.com/brands-how-does-your-3pl-prepare-for-the-worst/): Shield your brand with a robust Business Continuity Plan. Mitigate risks, ensure supply chain resilience, and safeguard customers' trust. - [E-commerce Fulfillment: Best Practices and Benefits](https://www.capacityllc.com/e-commerce-fulfillment-best-practices-and-benefits/): As consumer demands grow and technology advances, adopting the right strategies can transform your fulfillment process from a logistical necessity into a competitive advantage. Here’s how businesses can deliver on their promises with precision, efficiency, and a touch of innovation. - [Automate to Augment: How Covariant Helps Capacity Handle Spikes and Meet Demand Without Missing a Beat ](https://www.capacityllc.com/automate-to-augment-how-covariant-helps-capacity-handle-spikes-and-meet-demand-without-missing-a-beat/): Roughly three years ago, Waldo joined the Capacity team. Waldo is an AI-powered robotic putwall that autonomously sorts items from mixed-SKU... - [Anti-Diversion: How 3PLs Tackle Theft ](https://www.capacityllc.com/anti-diversion-how-3pls-tackle-theft/): Here are theft prevention anti-diversion best practices brands should look for in their 3PL. - [Learning from Each Other: A Multigenerational Perspective at Capacity](https://www.capacityllc.com/learning-from-each-other-a-multigenerational-perspective-at-capacity/): At Capacity, we value the connections our employees bring and encourage referrals from both friends and family. We believe this... - [Stories of Experience: Capacity’s Most Tenured Team Members Share What Makes us a Different Kind of 3PL](https://www.capacityllc.com/stories-of-experience-capacitys-most-tenured-team-members-share-what-makes-us-a-different-kind-of-3pl/): As we continue to celebrate our 25th anniversary, we caught up with some of Capacity’s longest tenured employees to capture... - [International Shipping Solved: How Capacity and Passport Make it Happen](https://www.capacityllc.com/international-shipping-solved-how-capacity-and-passport-make-it-happen/): A few years back, we had a client that wanted to start serving international markets. That client was also a... - [Omnichannel vs. Multichannel Fulfillment: Choosing the Right Strategy](https://www.capacityllc.com/omnichannel-vs-multichannel-retail-making-the-right-choice-for-your-business/): In today's complex retail landscape, choosing the right fulfillment strategy is crucial for business success. As a 3PL partner, Capacity helps brands navigate the decision between omnichannel and multichannel approaches, providing the infrastructure and expertise needed to execute either strategy effectively. - [Sustainable Logistics: Balancing Green Initiatives and Business Success](https://www.capacityllc.com/green-logistics/): As terms like “green logistics” and “sustainable logistics” gain traction, retail brands are reevaluating their supply chains to uncover every opportunity to reduce carbon footprints. A critical focus of these efforts is freight transportation, which the EPA identifies as the largest source of greenhouse gas emissions in the U.S. Heavy-duty trucks are the fastest-growing contributor within this sector, intensifying the urgency for change. - [If Environmental Sustainability is Core to Your Brand Your Fulfillment Partner Plays a Major Role](https://www.capacityllc.com/if-environmental-sustainability-is-core-to-your-brand-your-fulfillment-partner-plays-a-major-role/): Here’s What to Look For For brands operating in the beauty, cosmetics, health and wellness and apparel industries, meaningful environmental... - [Evolution of the Fulfillment Industry: A 25-Year Retrospective](https://www.capacityllc.com/evolution-of-the-fulfillment-industry-a-25-year-retrospective/): As we continue to celebrate our 25th anniversary, Capacity Chief Executive Officer and co-founder, Jeff Kaiden, reflects on how the... - [Three Expert Ways to Design Your Packaging This Year: A Guide for E-Commerce Brands](https://www.capacityllc.com/three-expert-ways-to-design-your-packaging-this-year-a-guide-for-e-commerce-brands/): This guide explores three strategies to revolutionize product packaging, ensuring it's recyclable and a powerful tool for marketing. - [It’s Time to Generate Revenue Out of Your Non-New Returns](https://www.capacityllc.com/its-time-to-generate-revenue-out-of-your-non-new-returns/): Non-salable returns have always been a burden on brands. A cost of doing business. That’s changing. Arrive is a fully... - [Celebrating Women's History Month And Inspiring Inclusion](https://www.capacityllc.com/celebrating-womens-history-month/): In supply chain management, women have made significant progress, pushing boundaries and transforming the industry. From streamlining operations to optimizing... - [We’re Partnering with Two Boxes to Navigate Complex Returns Processing.](https://www.capacityllc.com/capacity-two-boxes/): Capacity 3PL is happy to announce our partnership with Two Boxes to enhance our customers' returns experience. - [A Look Back on 25 Years of Capacity](https://www.capacityllc.com/a-look-back-on-25-years-of-capacity/): In celebration of our 25th anniversary, Capacity Chief Strategy Officer and co-founder, Thom Campbell, kicks off our milestone year with... - [7 Steps to Optimize E-Commerce Fulfillment](https://www.capacityllc.com/7-steps-for-ecommerce-fulfillment-optimization/): In today’s fast-paced e-commerce landscape, efficient order fulfillment is the cornerstone of a successful operation. With more consumers expecting rapid... - [Fulfillment Trends and How Brands Can Capitalize on Them](https://www.capacityllc.com/fulfillment-trends/): As we examined the year end data for 2023, we found some interesting stories with insights that you can apply. - [Consolidation Delivers](https://www.capacityllc.com/consolidation-delivers/): Capacity is a consolidator for Ulta and Sephora. A consolidator is a third party logistics company (3PL) that ships multiple brands to a single retailer. - [Thinking about switching 3PLs?](https://www.capacityllc.com/thinking-about-switching-3pls/): Evaluate your current solution, define what you need, and make an action plan. It’s January 2024 The holiday crush is... - [Capacity and Happy Returns Strike Strategic Partnership to Optimize Ecommerce Returns](https://www.capacityllc.com/capacity-and-happy-returns-strike-strategic-partnership-to-optimize-ecommerce-returns/): We are excited to announce a strategic partnership with Happy Returns, a UPS company, one of the industry’s top commerce... - [Why Apparel and Fashion Brands Need to Start Thinking Hard About Returns in 2024](https://www.capacityllc.com/why-apparel-and-fashion-brands-need-to-start-thinking-hard-about-returns-in-2024/): Here at Capacity, we recently onboarded a number of new apparel and fashion brands. Unsurprisingly, these markets see return rates as high as 40 percent. That translates into tens of thousands of units per month that require sorting, grading and restocking (if resellable). For these brands and their 3PLs, the struggle is real. And it’s only growing. That’s why we’ve invested heavily in building out a robust, streamlined reverse logistics program to make return management as cost effective as possible. Part of that investment has gone towards creating strong partnerships and integrations with return management systems, or RMSs. One of those RMSs is Loop Returns. - [Engineering Success Across Channels: A Guide to Unified B2B and B2C Fulfillment](https://www.capacityllc.com/manage-both-b2b-b2c-through-one-3pl/): Many growing brands start with a single channel focus – either B2B or direct-to-consumer (DTC). But as your brand evolves, managing multiple channels becomes essential for sustainable growth. While it might seem logical to handle B2B and DTC fulfillment separately, this approach often creates unnecessary complexity and missed opportunities. Let's explore why unifying your fulfillment operations can drive better results, and what to look for in an omnichannel fulfillment partner. - [Seamless Logistics Solutions: Capacity and Loop Returns Partnership](https://www.capacityllc.com/seamless-logistics-solutions-capacity-and-loop-returns-partnership/): Capacity and Loop Returns have entered into a partnership to optimize e-commerce logistics and tackle the longstanding issue of product... - [Are You Ready for MoCRA?](https://www.capacityllc.com/are-you-ready-for-mocra/): The Modernization of Cosmetics Regulation Act of 2022 (MoCRA) is a new law empowering the Food and Drug Administration (FDA)... - [Maximizing Cash Flow Through Strategic Inventory Control](https://www.capacityllc.com/save-money-maximize-cash-flow/): In today's competitive business environment, effective inventory control is more than just keeping track of stock—it's a critical driver of cash flow and business success. At Capacity, we've seen how improved inventory control directly impacts our clients' financial performance through four key business outcomes: enhanced customer satisfaction, increased sales volume, improved profit margins, and optimized cash flow. - [Signs You've Outgrown Your 3PL (And What to Do About It)](https://www.capacityllc.com/when-youve-outgrown-your-3pl/): Your brand is scaling fast. Orders are flowing in, your customer base is growing, and what started as a dream is becoming a thriving reality. But there's a challenge: your fulfillment partner isn't keeping pace with your growth. - [Sustainability: the new business model](https://www.capacityllc.com/sustainability-the-new-business-model/): Many of our clients view sustainability as not only a core responsibility but also a driver of business growth. Here's how we work with them. - [Unpack Opportunities from 2023 Ocean Container Rates](https://www.capacityllc.com/2023-ocean-container-rates/): 2023 ocean carrier rates are finally in decline, but how low should you go? For shipping services, beware deals that are too good to be true. - [Unpacking the Full Range of Order Fulfillment](https://www.capacityllc.com/the-spectrum-of-order-fulfillment/): Customers love to see orders hit their doorstep in days or even hours. Here's the full spectrum of order fulfillment that makes it possible! - [Celebrating Women and Embracing Equity for International Women's Month](https://www.capacityllc.com/international-womens-month-2023/): In recognition and respect of International Month 2023, Capactity looks at the achievements of exceptional women across the sectors we serve. - [Turn Your Multichannel Dreams into Reality: The Power of 3PL Fulfillment](https://www.capacityllc.com/mastering-multichannel-fulfillment-how-3pl-can-power-your-omnichannel-strategy/): Your customers expect seamless experiences across every channel. When you’re ready to scale your multichannel strategy, reliable fulfillment becomes the... - [Celebrating Black History Month](https://www.capacityllc.com/celebrating-black-history-month-2023/): In recognition and respect of Black History Month 2023, Capacity honors the legacy of black pioneers across supply chain and logistics. - [Strategic Inventory Operations: A Modern Approach to Retail Success](https://www.capacityllc.com/what-is-strategic-inventory-operations-sio/): In today’s dynamic retail landscape, inventory management has evolved far beyond the traditional concepts of stock counting and reordering. Strategic... - [WWD Digital Beauty 2023: Event Walkthrough](https://www.capacityllc.com/wwd-digital-beauty-2023-event-walkthrough/): The intersection of personal care and digital-first customer journeys gets busier every year. Online sales are a key driver of... - [5 Third-Party Logistics/3PL Trends to Watch in 2023](https://www.capacityllc.com/3pl-trends-2023/): As an exciting New Year promises both challenges and opportunities across the supply chain, here are five 3PL trends to be aware of in 2023. - [Unpacking the eCommerce Fulfillment Process](https://www.capacityllc.com/ecommerce-fulfillment-process/): How does the eCommerce fulfillment process work? It's a question we hear often -- and which we unpack in this article. - [Celebrating Our Partnership with Mitsui at the Japan Society Annual Gala](https://www.capacityllc.com/japan-society-mitsui-usa-capacity/): Capacity celebrates Japanese cultural successes and ties to the USA with strategic partners Mitsui USA at the Japan Society annual gala. - [Your 3PL Fulfillment Partner: 5 Qualities to Consider](https://www.capacityllc.com/your-3pl-fulfillment-partner-5-qualities-of-capacity/): Choosing your 3PL partner is a business-critical decision. Here are five ways that a good 3PL forges true partnerships with clients. - [Real-Time Inventory Visibility: Your Foundation for Sustainable Growth](https://www.capacityllc.com/challenges-and-benefits-of-inventory-visibility/): In today’s fast-moving beauty and wellness market, inventory visibility isn’t just about tracking stock levels—it’s about maintaining the customer experience... - [Supply Chain CEO Interview: Our Team Talks to Martin Harshberger](https://www.capacityllc.com/supply-chain-ceo-interview-our-team-talks-to-martin-harshberger/): Entertainment and education are in order when we hear a supply chain CEO interview with Martin Harshberger, who hosts the Capacity team here. - [Distributed Order Management (DOM): Where Growth Meets Reliable Fulfillment](https://www.capacityllc.com/what-is-distributed-order-management-dom/): Your customers dream of instant gratification. You dream of seamless operations. Through Distributed Order Management (DOM), we help turn both... - [7 Stats that Define the 2021 Peak Season for eCommerce and B2B Retailers](https://www.capacityllc.com/7-stats-2021-peak-season-for-ecommerce-b2b/): The 2021 peak season for eCommerce & in-store shopping offered lessons for retailers. Stats show 2020 differences and what it means for 2022. - [Capacity LLC Announces Strategic Partnership with Mitsui USA](https://www.capacityllc.com/capacity-llc-announces-strategic-partnership-with-mitsui-usa/): Capacity announces a strategic partnership with Mitsui USA, supporting operations, strengthening clients, and expanding international growth. - [CBD and Supplements](https://www.capacityllc.com/cbd-and-supplements/): In recognition and respect of Black History Month 2023, Capacity honors the legacy of black pioneers across supply chain and logistics. - [Where's Waldo? Supply Chain Automation in the Warehouse](https://www.capacityllc.com/wheres-waldo-supply-chain-automation-in-the-warehouse/): For Capacity and Covariant, "where's Waldo?" is a question that cuts to the core of supply chain automation in the warehouse. - [Planning for Peak Season 2021: What to Expect](https://www.capacityllc.com/planning-for-peak-season-2021-what-to-expect/): Planning for peak season is always challenging but post-pandemic considerations add an extra twist. How do we approach the 2021 holiday peak? - [3 Key Hair Care Trends Shaping the Sector](https://www.capacityllc.com/3-key-hair-care-trends-shaping-the-sector/): After a turbulent year, a resurgent economy & emboldened buyers fuel new hair care trends. Frictionless fulfillment keeps your brand on top. - [Changes to European Union VAT Rules: What You Need to Know](https://www.capacityllc.com/european-union-vat-changes-2021/): With upcoming changes to European Union VAT rules, here's what will be different and how we're handling the transition with our clients. - [5 Challenges Facing Your Cosmetics Supply Chain](https://www.capacityllc.com/5-challenges-facing-your-cosmetics-supply-chain/): If you ship luxury beauty products, your brand relies on hyper-efficient order fulfillment. Here are five cosmetics supply chain challenges you could face. - [Culture & Technology in the Warehouse - Tecsys Interview with Thom Campbell](https://www.capacityllc.com/culture-and-technology-warehouse-tecsys/): Although culture and technology might seem like curious bedfellows at first, Thom Campbell explains the relationship in this Tecsys video. - [Deliver Delight: Our Order Fulfillment Mission](https://www.capacityllc.com/deliver-delight-order-fulfillment/): Capacity's new site and visual style communicate the heart of our work in order fulfillment: to deliver delight with every order. - [FedEx Rate Increases Show Signs of Pressure on Parcel Carriers](https://www.capacityllc.com/fedex-rate-increases-pressure-on-parcel-carriers/): While FedEx rate increases demand attention, they are also a sign of the times & provide an opportunity to reassess your shipping solutions. - [8 Important Questions to Ask a Logistics Provider](https://www.capacityllc.com/questions-to-ask-a-logistics-provider/): The decision to outsource some or all of your fulfillment operations is business-critical. Read 8 key questions to ask a logistics provider. - [How Can Physical Retail Drive a Post-Pandemic Recovery?](https://www.capacityllc.com/post-pandemic-recovery-retail-stores/): As states look to reopen and brands try to attract customers back to stores, what role can physical retail play in a post-pandemic recovery? - [Why Brand Partners, Not Influencers, Will Define eCommerce In 2021](https://www.capacityllc.com/ecommerce-brand-partners/): As influencer marketing receives greater skepticism from savvy consumers, long-term brand partners could be the answer for eCommerce retail. - [4 Ways a Fulfillment Partner Can Improve Customer Experience](https://www.capacityllc.com/improve-customer-experience-fulfillment-partner/): When you find the right fulfillment partner, not just another service provider, there are indirect benefits that improve customer experience. --- ## Industries - [Health & Wellness](https://www.capacityllc.com/industries/health-and-wellness/): Capacity helps health and wellness brands thrive in the $4.5 trillion market with expert 3PL services and strict quality assurance. - [Apparel, Fashion & Footwear](https://www.capacityllc.com/industries/apparel-fashion-and-footwear/): Discover reliable apparel, accessories, and footwear fulfillment solutions with Capacity to ensure a seamless experience for your customers. - [Consumer Electronics & Medical Devices](https://www.capacityllc.com/industries/consumer-electronics-and-medical-devices/): Capacity offers smooth and reliable 3PL fulfillment services for consumer electronics and healthcare devices prioritizing speed, accuracy, and safety. - [Shelf Stable CPG](https://www.capacityllc.com/industries/shelf-stable-cpg/): Capitalize on booming online sales with Capacity. Learn more about our CPG - Consumer Packaged Goods fulfillment services. - [Small Home Goods](https://www.capacityllc.com/industries/small-home-goods/): Streamline supply chains with Capacity’s 3PL fulfillment services for small home goods brands, offering efficient storage and fast, accurate delivery. - [Beauty](https://www.capacityllc.com/industries/beauty/): Every shipment is a brand moment. Capacity delivers seamless, high-touch fulfillment—from kitting to retail launches—for fast-growing beauty brands. --- ## Locations - [Indianapolis](https://www.capacityllc.com/locations/indianapolis/): Our Indiana location is a cost-effective alternative to Chicago, providing Midwest 3PL & warehousing with access to central US destinations. - [California](https://www.capacityllc.com/locations/california/): Our California order fulfillment center serves clients on the West Coast and beyond, with proximity to key shipping ports and transport hubs. - [New Jersey](https://www.capacityllc.com/locations/new-jersey/): Our New Jersey 3PL warehouse and headquarter campus serves ecommerce and B2B clients on the East Coast and beyond. - [India](https://www.capacityllc.com/locations/india/): Our partnership in Chicago delivers Midwest order fulfillment with convenient access to O'Hare airport and central US destinations. - [UK](https://www.capacityllc.com/locations/uk/): Our UK order fulfillment partner opens up access to the United Kingdom and Europe for Capacity clients shipping to the region. --- ## Press - [The State of Shipping and Logistics in 2025 and Beyond](https://www.capacityllc.com/press/the-state-of-shipping-and-logistics-in-2025-and-beyond/): Capacity CXO Darren Lavelle outlines key logistics trends for 2025, from AI-driven demand forecasting to the rise of micro-fulfillment centers.... - [Triple Win: How Consolidator Relationships Benefit Brands, Retailers, and 3PLs](https://www.capacityllc.com/press/triple-win-how-consolidator-relationships-benefit-brands-retailers-and-3pls/): Discover how consolidator 3PLs are revolutionizing retail logistics by creating cost savings for brands, operational efficiency for retailers, and predictable workflows for fulfillment partners. - [Talking Hazmat in Cosmetics Business](https://www.capacityllc.com/press/talking-hazmat-in-cosmetics-business/): Hazmat shipping demands a new approach in beauty eCommerce. Learn how successful brands utilize 3PL partnerships to scale safely and efficiently. --- # # Detailed Content ## Pages - Published: 2024-06-03 - Modified: 2025-04-07 - URL: https://www.capacityllc.com/resources/featured-press/ Featured Press Sorry, but nothing was found. Please try a search with different keywords. --- > Struggling to scale your business? Our Order & Inventory Management System provides real-time data to make data-driven decisions for growth. - Published: 2024-04-16 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/the-capacity-difference/cliq/ Own Your Inventory Track every product, across every channel – from warehouse to doorstep – with CLIQ get started Powerful Data, Actionable Insights Powered by ChannelApe, our inventory order management system, CLIQ, ties your entire operation together to fuel smarter decision-making in real-time. Everything You Need to Deliver at Scale Your Ecommerce Mission Control CLIQ shows you your entire ecommerce operation. Connect your ERP. Sync data from multiple distribution channels. Implement EDI and wholesale. Drill Down into Your Data Use CLIQ to zoom in on all fulfillment activity. Monitor orders across all channels.   Access SKU-level detail.   Track carrier activities and shipment statuses.   View pending and completed returns. Manage holds and order edits.   Create rules to automate recurring actions. Next Level Inventory Management Make good on your brand promise. Monitor incoming goods based on SKU Lot tracking.   Reserve, manage and distribute inventory.   Handle returns QA and refurbishment.   Integrate with Toolio or Singuli for precision forecasting. Plan Like a Pro Grow and scale with certainty.   Update rules for future sales and promotions.   Pre-sell inventory to avoid out of stocks.   Make data-driven decisions. Built for Your Business Customize CLIQ to meet your brand’s specific needs.   Set up dynamic kitting to sell bundled SKUs.   Configure rules to support marketing and packaging initiatives.   Create evolving subscription boxes. CLIQ is Built for the Enterprise Military-grade AES-256 encryption protects sensitive personally identifiable information (PII) during transmission and in storage. Single Sign-On (SSO) functionality controls... --- - Published: 2024-04-10 - Modified: 2025-04-07 - URL: https://www.capacityllc.com/press/ Press & Media If you’re a member of the media and are interested in Capacity, email marketing@capacityllc. com. The Capacity Story Capacity has been a player in the third-party logistics (3PL) industry since 1999.   Focus on Expertise: From the start, Capacity has focused on providing expert order fulfillment services, warehousing, and value-added services like assembly. Technological Investment: We have consistently invested in technology to support our services. We have dozens of in-house engineers and IT specialists who support both our proprietary systems and key integrations. Bicoastal (and beyond) Reach: Capacity boasts a bicoastal presence with facilities in New Jersey, California, as well as our Midwest facility in Indiana. This strategic positioning allows us to offer faster shipping times and more flexible transportation solutions. Industry Focus: From the beginning, Capacity focused on ambitious brands. In the past decade, that has led to ongoing relationships with celebrity and influencer-backed brands, especially in the beauty space.   Ecommerce and B2B Focus: Capacity has always worked with ecommerce DTC brands, even before it was cool. But we also have great relationships with retailers, including a consolidator relationship with Sephora and Ulta. Press Assets Capacity LLC offers a comprehensive toolkit to equip journalists and media professionals with the resources they need to tell our story. Download high-resolution logos, access press coverage, and discover our executive team. Logos Executive Bios Our Executive Team Featured Press See all press posts --- > Yours, Mine, Ours We're passionate about providing a seamless experience for both you and your customers. To achieve this, we approach technology from - Published: 2024-04-08 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/our-tech/ Fully Adaptable, Integration Ready Technology that works with yours to get your products exactly where they need to be get started We Work How You Work From ERPs and ecommerce platforms to BI tools and CRMs, our clients use lots of different technologies to power their businesses.   With Capacity, you don’t have to change any of that. We work how you work, integrating our fulfillment tech stack to the systems that drive your business. Fulfillment Tech Built by Fulfillment Pros Foundation Automation Intelligence Driving Fast and Accurate Fulfillment Custom-built from the ground up, our proprietary warehouse management system ensures that your products are stored, picked, packed and shipped exactly as specified. Accelerating Timelines, Supporting Scale From robots that work 24/7 to the latest scanning solutions, we invest in cutting-edge technologies and automations to meet demand and support growth. Accurate Tracking, Total Visibility Advanced data intelligence allows for near real-time inventory tracking and order visibility, driving a smooth and efficient fulfillment process. Learn more Everything in One Place Our client portal gives brands everything they need to track real-time inventory levels, order status updates, key performance metrics and even invoices and billing statements. Need Even More Control? Our inventory and order management system, CLIQ, uses advanced technology and data, giving brands greater control over their inventory and orders across all channels. Learn more Dive Deeper Subscribe to our newsletter Follow us on LinkedIn Integrations Learn more Whowe serve Learn more FAQs Learn more --- - Published: 2024-02-27 - Modified: 2025-04-09 - URL: https://www.capacityllc.com/resources/blog/ Blog: Navigating the Supply Chain Symphony --- > Collective experience of over 60 years delivering EDI, retail and eCommerce fulfillment services for diverse clients in B2B and B2C sectors. - Published: 2023-12-11 - Modified: 2024-03-12 - URL: https://www.capacityllc.com/landing-page-li-white-paper/ Now Is The Time Don't wait until 2024 to evaluate your 3PL. Find out why peak season is the perfect time to make sure you have the right partner. Download Capacity Can Solve Your 3PL Problems Retail fulfillment After more than two decades of shipping to retailers with diverse routing requirements, our B2B retail game is second to none. From EDI compliance to precise inventory management, shipping to major retailers like Sephora and Ulta is a frictionless experience with Capacity in your corner. Ecommerce fulfillment Our Ecommerce fulfillment services are fast and flexible. From warehousing and product storage to high-accuracy pick and pack services, rapid delivery and real-time tracking, our clients have everything they need to delight online customers and keep them coming back. Our Technology Real-time visibility Data analytics and visualization Key integrations through partnerships Ecommerce, ERP, and EDI integrations Material handling hardware and software Our Clients Want To Know More? Our Team Learn more Our Integrations Learn more FAQs Learn more --- - Published: 2023-12-07 - Modified: 2025-04-21 - URL: https://www.capacityllc.com/resources/ Resources Unveiling the 3PL resource vault get started Media Learn more FAQs Learn more Events Learn more --- > Thank you for contacting Capacity. Our fulfillment experts respond to inquiries as soon as possible. - Published: 2023-12-05 - Modified: 2023-12-05 - URL: https://www.capacityllc.com/thank-you-for-subscribing/ Thank you for subscribing to our newsletter. Be on the lookout for next month's installment. --- - Published: 2023-11-30 - Modified: 2025-06-25 - URL: https://www.capacityllc.com/careers/ It's Our People that Make the Difference Why Choose Us? We value achievements We are looking for people to join our team – people who value achievements more than job titles. People who would rather chat on Zoom with their CEO than schedule performance reviews. People who celebrate small wins along the path to major accomplishments. Capacity LLC is headquartered in North Brunswick, NJ. Open JobsNew Jersey Open JobsIndiana Open JobsCalifornia We Offer Our Employees Opportunity So you can grow as we grow International Exposure ComprehensiveHealth Insurance Interesting and Challenging Work ProjectOwnership SupportiveEnvironment Hear From Our Team Members Adam Wise Facilities Manager “I’ve been facilities manager at Capacity for over a decade now. I am very impressed by and proud of the hardworking maintenance and janitorial teams at Capacity. I am extremely grateful to have a job that provides me stability in these challenging times of Covid. ” Kristina Crockett Director of Finance “In my 14 years at Capacity, I have thrived in its amazing, dynamic and diverse culture.  This setting has allowed me to express my full entrepreneurial spirit by keeping me engaged with its multifaceted yet autonomous atmosphere.  The constant immersion with a family of talented and collaborative peers all innovating towards common goals has been a life changing experience that has helped me grow and scale not only as a professional, but as an active and compassionate individual in my community. ”  Cathy Betances Assembly Manager “Working at Capacity is like being home.  I feel comfortable and... --- > Scale your Ecommerce operations with Capacity's warehousing, pick and pack, rapid delivery, and real-time tracking solutions. - Published: 2023-11-17 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/what-we-do/ecommerce/ Ecommerce Fulfillment for Growing Brands Fast, accurate, flexible get started Built for Ecommerce From our warehousing and product storage to our high accuracy pick and pack services, rapid delivery and real-time tracking, our ecommerce solutions are built for brands that sell online.   Whether you’re graduating from the garage or looking to hit that next level of scale, Capacity has the people, process and technology to get you there. Modern Integrations Our technology integrates seamlessly with some of the most powerful logistics tools on the market to support your brand’s specific requirements. Optimal Performance,Strategic Growth Warehousing and Fulfillment Warehouse space and inventory management are table stakes. We handle the entire order fulfillment process – from picking and packing to shipping – so you can focus on growing your business. Shipping Optimization With deep shipping expertise and extensive networks to optimize routes, we help brands reduce shipping costs and improve delivery times. Ecommerce Platform Integrations Our technology integrates seamlessly with all of the major ecommerce platforms including Shopify, WooCommerce and more to streamline inventory management, order processing, and data exchange. Dive Deeper Subscribe to our newsletter Follow us on LinkedIn Our Team Learn more Our Partners Learn more FAQs Learn more Ideas & Insights --- > 20+ years of B2B fulfillment expertise: EDI compliance, inventory management, shipping, returns, and growth-focused solutions. - Published: 2023-11-16 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/what-we-do/b2b/ B2B Fulfillment that Scales Optimize and grow your retailer relationships get started Experience, Technology, Support We’ve been building B2B fulfillment solutions for over 20 years, handling everything from EDI compliance and inventory management to quality control, shipping and returns.   We invest heavily in our talent, our technology and our retailer relationships to fuel your growth. Shipping to the World’s Leading Retailers Contact us to request our current retailer list. The Expertise you Expect EDI Fulfillment We have deep, long-standing relationships with EDI compliance departments at dozens of retailers ranging from Sephora and Ulta to QVC/HSN, Nordstrom and Macy’s. Compliance, accuracy and speed drive our EDI fulfillment service to ensure your brand delivers exactly what your retailers ask for. Retail Fulfillment From product preparation to transportation routing requirements, we take the headache out of non-EDI retail fulfillment.  Our dedicated Client Account Managers are trained and equipped with meticulous documentation to make sure your brand meets your retailer’s standards and avoid chargebacks. QualityControl In B2B fulfillment, compliance means everything – and it’s our job to make sure your brand consistently meets retailer presentation and packaging standards.  We handle first article inspection, damage and quality inspection, certified destruction, bath and lot code labeling and expiration tracking – all to keep service levels high and chargeback costs down. Dive Deeper Subscribe to our newsletter Follow us on LinkedIn Locations Learn more Our Partners Learn more FAQs Learn more Ideas & Insights --- > Explore partnership opportunities with Capacity LLC. Contact us at partnerships@capacityllc.com to collaborate on innovation and excellence. - Published: 2023-11-15 - Modified: 2025-04-07 - URL: https://www.capacityllc.com/partners/ Capacity Partners Working together to deliver fulfillment Book a meeting Become a Strategic Partner We're excited about the prospect of collaborating with businesses that share our commitment to excellence and innovation. If you're interested in exploring a partnership with Capacity, please reach out to our partnership team at partnerships@capacityllc. com. We're eager to discuss how we can work together to create mutually beneficial relationships. Our Partners See our partner directory Some More About our Partners View all Posts Become a Strategic Partner Ready to take your business to the next level? Let’s Talk --- > Enhance logistics efficiency with Capacity's robust Ecommerce integration, streamlining supply chains from end to end. - Published: 2023-11-14 - Modified: 2025-05-02 - URL: https://www.capacityllc.com/integrations/ Seamless Integration Solutions Streamline your supply chain get started Making Connections Capacity offers robust integration capabilities with major Ecommerce, retail, and inventory management systems to ensure a smooth logistics workflow. We provide connectivity with major Ecommerce providers, streamlining your supply chain from end to end. Our commitment is to deliver seamless data exchange and process alignment, enhancing efficiency across your entire distribution network. Integrations Loop Loop Returns is a software platform designed to streamline the product return process for ecommerce retailers. It automates and simplifies returns, providing a seamless experience for customers while enabling businesses to efficiently manage and process returns, ultimately enhancing customer satisfaction and retention. Shopify Plus Shopify Plus is an enterprise-level ecommerce platform tailored for high-volume businesses, offering advanced features, scalability, and customizable solutions to streamline operations and maximize sales. It provides robust tools for customization, automation, and integration, empowering large businesses to create unique and powerful online shopping experiences for their customers. NetSuite NetSuite is a cloud-based, all-in-one business management suite offering a comprehensive range of applications for financials, ERP, CRM, and e-commerce. It integrates various core functionalities into a unified platform, enabling businesses to manage their operations more efficiently and gain real-time insights for better decision-making. Happy Returns Happy Returns is a service that facilitates in-person returns for online purchases, offering a network of physical return locations in retail stores for various participating brands. It provides consumers with a convenient way to return items, reducing the hassle of shipping while allowing retailers to enhance customer... --- > Discover The Capacity Difference in EDI, Retail, and Ecommerce Fulfillment Services. Elevate your logistics with our expertise and seamless solutions. - Published: 2023-11-14 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/the-capacity-difference/ The Capacity Difference Solutions engineered and delivered by the best people in the 3PL industry get started We Answer to You Not investors. Not the market. Not shareholders. At Capacity, we’ve built a customer-centric culture that puts your success above all.  Our deep industry experience combined with the right mix of customer engagement and fulfillment technology is how we get there. Committed, Responsive, Creative At Capacity, our team is an extension of yours. Our warehouse associates love contributing to your customer experience. Our customer service team is eager to problem solve. Our logistics specialists are passionate about accelerating your brand’s growth.  No matter who you encounter within our organization, you’ll find unique passion and true dedication. Meet the team Our Process Onboarding Engineering Client Services Preparing for Launch Onboarding dives deep into your brand’s story and vision, mapping out your product lines, inventories and distribution strategies.   A true collaborative effort, Onboarding pulls in our sales, relationship management, finance, account management, IT and engineering teams. With your team, we conduct a comprehensive discovery, assess products, document IT integrations, determine warehouse locations, optimize layouts and define live order testing requirements. Experience, Expertise, In-House Equipped with the outputs of Onboarding, our engineers and programmers design your fulfillment systems and solutions in-house.   At Capacity, our fulfillment systems and solutions are designed in-house.   No third parties. No contractors.   Our industrial and software engineers bring decades of technical expertise and deep familiarity with not just what we build, but how and why.... --- - Published: 2023-10-27 - Modified: 2025-04-07 - URL: https://www.capacityllc.com/resources/media/ Featured Press See all press posts Blog: Navigating the Supply Chain Symphony See all blog posts LinkedIn Logistics Videos: Visualizing Logistics The Company Industry Expertise Solutions Personal Stories --- > Capacity LLC, is a trusted 3PL fulfillment company that provides quality 3PL solutions. Located in New Jersey, Indiana, California and UK. - Published: 2023-10-11 - Modified: 2025-06-30 - URL: https://www.capacityllc.com/ A 3PL Should Make Your Life Easier. Smooth operations. Fewer surprises. More time to focus on what matters. Talk to a fulfillment expert now Smooth Onboarding. No Surprises. Nationwide and UK fulfillment Value-Added That Adds Value Expertise Built for Growth Data That Powers Decisions Integrations That Work For You Your Brand. Backed by Capacity. You’ve built something great—and every shipment should prove it. Capacity ensures your fulfillment reflects your standards, your promises, and your customer experience. Because every delivery is a reflection of your brand promise. And when that experience is seamless, customers come back—and bring others with them. Close to Your Customers With facilities on both coasts, in the Midwest, and in the UK, we’re strategically positioned to get your product where it needs to go—fast, cost effectively, and without compromising experience. Ask us which node is best for your mix of DTC and retail. View locations Your Brand Is Bigger Than a Box You’re not just shipping orders. You’re delivering your brand—every day, to every customer. Capacity helps you protect that experience with fulfillment that’s built for growth, grounded in precision, and led by people who care as much as you do. We Partner with Ambitious Companies and Products See some of the brands we’re proud to work with. --- - Published: 2022-05-19 - Modified: 2025-05-23 - URL: https://www.capacityllc.com/resources/faqs/ FAQs The answers you need. get started Company Information Where are your warehouses located? New Jersey, California and Indiana. Do you have international capabilities? We have a global partner in Mitsui, a Japanese global trading company with a logistics subsidiary, Mitsui Global Logistics, and a presence in 62 countries. Where are you headquartered? We started Capacity over 25 years ago in New Jersey and have remained in the state since. Our corporate headquarters is located in North Brunswick, NJ with a million square feet within a one mile radius of HQ. Are you a private company? Yes we are a privately-held company. We are quick, nimble and ready to do what our Clients ask! How are you on diversity and inclusion? We are fully committed to how important diversity, equity and inclusion are to any organization and to its people. Diversity has been woven into the tapestry of Capacity and we can proudly say that with more than 1,000 employees at all of the warehouses, we employ a diverse mix of people including 70% BIPOC with over 40% female. At the management level, 68% of our team are BIPOC, with 42% BIPOC females.   What are your sustainability efforts? We have deployed solar across several facilities and on many days we contribute more to the power grid than is drawn for our operations. Our teams organize carpooling and shared transport services to save an estimated 50,000+ gallons of gas annually. According to Ulta, our retailer consolidation program with them saved... --- - Published: 2021-11-10 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/resources/events/ Events & Trade Shows Meet us at the latest events and trade shows in the 3PL realm get started Where We’ll Be and When Below are the shows and events that Capacity is set to attend in the coming months. If you're at one of these shows and would like to learn more about the services Capacity offers, we'd love to connect with you in person. Let's discuss how how our fulfillment solutions can help your brand. --- > Subscribe for e-mail updates from the team at Capacity. - Published: 2021-03-19 - Modified: 2025-02-10 - URL: https://www.capacityllc.com/subscribe/ Subscribe for Industry Updates Subscribe to receive our latest news, views, insights and analysis. --- > This is the site map page for the website of Capacity LLC - www.capacityllc.com - Published: 2021-03-19 - Modified: 2024-06-10 - URL: https://www.capacityllc.com/site-map/ Pages Capacity Finance Central License Update Capacity Select a Training Date Careers Contact Cookie Policy (EU) Font Sizes Home Integrations Landing Page Chargebacks White Paper Landing Page LI White Paper Meet Up At Uplink Meet Up At Uplink Meet Us At Manifest Our Technology Partners Press Privacy Policy Quiet Campaign Resources Blog Events and Trade Shows FAQs Featured Press Media Site Map Subscribe Thank you Thank you for Subscribing The Capacity Difference Capacity Team Capacity Logistics IQ What We Do B2B Cosmetics Fulfillment Overview Ecommerce Fulfillment Solutions Overview Fulfillment Solutions Overview-Apparel Order Fulfillment Value Added Services Where to Find Us Who We Serve Posts by category Category: Apparel What Promising Brands that Scale Rapidly Tend to Have in Common 8 Things Your Brand Should Know About Your 3PL Anti-Diversion: How 3PLs Tackle Theft Category: B2B Retail Fulfillment The Definitive Guide to 3PLs: Engineering Your Brand’s Growth Your Last-Minute BFCM Ecommerce & Fulfillment Checklist Beauty Brands: Here’s What to Think About for Packaging in 2025 Should You Change Fulfillment Providers? Probably, But Not Right Now. Fulfillment 101: The Warehouse Invoice Capacity Revamped r. e. m. beauty’s Ecommerce Fulfillment Operation in 8 Days Demystifying Hazardous Materials Shipping Plans to Scale in the UK and the EU? Omnichannel vs. Multichannel Fulfillment: Choosing the Right Strategy Fulfillment Trends and How Brands Can Capitalize on Them Consolidation Delivers Thinking about switching 3PLs? Engineering Success Across Channels: A Guide to Unified B2B and B2C Fulfillment Strategic Inventory Operations: A Modern Approach to Retail Success 7 Stats... --- > Contact the team at Capacity to speak to order fulfillment experts about your supply chain challenges today. - Published: 2021-03-08 - Modified: 2025-04-21 - URL: https://www.capacityllc.com/contact/ Reach Out Capacity is Ready to Get Your Business Moving Are you ready to partner with us? We are a great 3PL partner for growing brands. If you’re ready to take your business to the next stage and provide your customers with an amazing order fulfillment experience, get in touch with us. Simply fill out our form, and let’s work together to scale your brand. Capacity HQ 1600 Livingston AvenueNorth Brunswick, NJ 08902info@capacityllc. com Capacity Midwest 4330 S. County Road 500 EWhitestown, IN 46075 Capacity West 16180 Ornelas StreetIrwindale, CA 91706 Capacity UK Little Oak Drive, Sherwood Business Park, Nottingham, NG15 0DJ,United Kingdom. --- > Collective experience of over 60 years delivering fulfillment services for retail, ecommerce and EDI clients in B2B and B2C sectors. - Published: 2021-01-08 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/what-we-do/value-added-services/ Building Brand Affinity Grow and scale with value added fulfillment services get started Delivering Experiences Through customization, presentation, kitting, packaging, gift set assembly and labeling, we help brands leverage fulfillment to deliver picture perfect experiences that build loyalty.   Elevating Customer Value and Satisfaction Kitting Our kitting services allow brands to neatly deliver multiple products in one unit, consolidating shipping and reducing waste — all while keeping customers happy and loyal. Gift Set Assembly When the unboxing experience means everything, Capacity is your partner to create unique, beautiful gift sets. From special packing materials to premium box design, we help brands make moments worth remembering. Packaging We know how important packaging is to brand building. That’s why we make sure that your products are perfectly packed to your exact brand specifications before they head out for delivery. From retailer and quantity repacking to variety/combo packing and gift wrapping, we’re ready to help you deliver on your brand promise. Labeling Our labeling capabilities allow brands to track and monitor inventory in real-time, through our client portal. Also on the labeling menu: UPC labeling, retailer-specific labeling, tamper-evident labeling, government/FDA labeling, and product/brand relabeling. Dive Deeper Subscribe to our newsletter Follow us on LinkedIn Our Team Learn more Our Partners Learn more FAQs Learn more Ideas & Insights --- > Build trust and success with Capacity's client-focused fulfillment expertise across beauty, fashion, and more. - Published: 2020-10-27 - Modified: 2025-04-21 - URL: https://www.capacityllc.com/who-we-serve/ Serving Future Forward Brands Elevating expectations, driving customer satisfaction get started True Partnerships At Capacity, our client partnerships are rooted in trust, collaboration and creativity. We apply our fulfillment experience and expertise to a broad range of verticals — from beauty and skincare to apparel, fashion and footwear.   Engaged, accessible and passionate about our clients’ success, we are the fulfillment extension of your brand. Industry Expertise Beauty & Skincare Transform your beauty and skincare logistics with our expert 3PL services, ensuring your products are handled with the care and sophistication they deserve. Learn more Health & Wellness Specialized 3PL services, delivering precision, efficiency, and care to every product journey. Learn more Consumer Electronics & Medical Devices Advance your market reach with 3PL services that account for high-tech precision and compliance in every shipment. Learn more Apparel, Fashion & Footwear Where style meets streamlined fulfillment for a seamless wardrobe journey. Learn more Shelf StableCPG Maximize shelf-stable CPG logistics durable, efficient, and reliable supply chain solutions. Learn more Small Home Goods Streamline small home goods shipments with dedicated 3PL services built around fast and safe delivery. Learn more Brands We Serve Dive Deeper Subscribe to our newsletter Follow us on LinkedIn Our Team Learn more Our Partners Learn more FAQs Learn more --- > Collective experience of over 60 years delivering order fulfillment services for retail, eCommerce, and EDI clients in B2B and B2C sectors. - Published: 2020-10-01 - Modified: 2023-11-01 - URL: https://www.capacityllc.com/what-we-do/order-fulfillment/ We’rerobust,strategicand flexible Offering a full spectrum of order fulfillment Rising to every occasion A true fulfillment partner offers the creativity to build custom solutions that solve the unique supply chain challenges of your business. Blending engineering and experience is what makes Capacity a strategic partner, not just a service provider. Our order fulfillment services cover every mile, and we’re ready to scale whenever you are. Rising to every occasion A true fulfillment partner offers the creativity to build custom solutions that solve the unique supply chain challenges of your business. Blending engineering and experience is what makes Capacity a strategic partner, not just a service provider. Our order fulfillment services cover every mile, and we’re ready to scale whenever you are. “We can provide our partners with a global eCommerce fulfillment solution, shipping thousands of orders daily, in just a few weeks. ” Thom Campbell, Chief Strategy Officer, Capacity LLC The expertise you expect And your customers deserve Pick and PackPick to Light We manage a broad range of order picking, packing and product shipment techniques. Dual scanning guarantees 99. 5% or greater accuracy. Flexible solutions support high throughput and scalability. EDI Fulfillment Capacity’s technical expertise and long-established ties with retailers’ EDI compliance groups furthers brands’ goals. We show excellence in our key retailer relationships, including Sephora, Ulta, QVC/HSN, Nordstrom, Macy’s, and many others. We offer a proven and reliable approach to bringing new retail partners online as quickly as possible. Retail Fulfillment Non-EDI retailers can require a significant amount... --- > With facilities on both coasts and the heart of the US, plus partners serving the UK & Europe, we have Capacity locations where you need them - Published: 2020-08-03 - Modified: 2025-04-21 - URL: https://www.capacityllc.com/where-to-find-us/ We’re Where You Need Us When You Need Us get started Facilities and Campuses Serving Key Locations Across the US Warehouses in New Jersey, California, and Indianapolis Close to key consolidation points Within carriers' commercial zones facilitating freight collect In proximity to major parcel carrier distribution hubs Locations allow for reduction in transit times Multiple locations increase reliability New Jersey Our headquarters and largest campus Learn more Indianapolis Our Midwest order fulfillment campus Learn more California West Coast access to strategic ports and LAX Learn more UK Powered by Prolog, our UK partner Learn more Pune, India Global technology talent hub Allows for 20+ hours service support Increased depth to our domestic teams Programming, service, and salesforce Efficient Shipping  Location, relationships, accuracy and experience. This is how we move goods quickly and cost-effectively. Our shipping and fulfillment experience enables Capacity to aggregate shipments and move larger volumes, resulting in significant shipping discounts that we pass on to our clients. By leveraging our locations and relationships with trusted partner shipping and transportation services, Capacity delivers a different kind of fulfillment that our clients can trust. --- > Our Privacy Policy details how and what personal data we collect, how we use it, and the options we provide to access and update this data. Contact us at privacy@capacityLLC.com. - Published: 2019-01-04 - Modified: 2024-11-01 - URL: https://www.capacityllc.com/privacy-policy/ Capacity Privacy Policy Effective date: October 1st, 2024 At Capacity LLC, Capacity MidWest LLC and Capacity West LLC, (collectively “Capacity”, ”we”, “us”, “our”), we are committed to protecting your privacy and the confidentiality of your personal and financial information.  We collect and use personal data only as it might be needed for us to deliver order fulfillment and warehouse distribution services (“Services”). Your personal data includes information such as:• Name• Address(es)• Telephone number(s)• Email address(es)• Other data collected that could directly or indirectly identify you Our Privacy Policy provides you with details about how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process. If at any time you have questions about our Privacy Policy or any of your rights described below, you may contact us at privacy@capacityLLC. com. We understand that in using our Services, you will provide to us personal data regarding your customers. This data remains under your sole control. We only process this data in accordance with your instructions. This is explained in further detail below. This policy is intended to help you understand:• What information we collect about you• How we use the information we collect• How we share information we collect• How we secure, store and retain your data• How you can access, update or delete your data• How we transfer information we collect internationally• How you can access,... --- > The Capacity team is passionate and we take great pride in our work for clients. Here are some of the great people who are Capacity. - Published: 2018-04-12 - Modified: 2025-04-07 - URL: https://www.capacityllc.com/the-capacity-difference/team/ Experienceand Know-How, Mixed in With Lots of Moxie We get passionate about lots of things, and right up there is our excitement about the exceptional people we get to work with every day. Ours is not traditionally a glamorous industry, but engaging with the Capacity team makes it fun, fast-paced, and intellectually challenging. While we can’t put everyone in our company up in lights, we wanted to highlight some of the great people who are Capacity. --- > Discover how great 3PLs go beyond logistics, building collaborative partnerships that solve challenges and drive strategic insights. - Published: 2015-08-07 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/what-we-do/ Building Brands, Accelerating Growth Fulfillment, services, strategy get started Fulfillment Delivered Good 3PLs move boxes from point A to point B. Great ones build collaborative partnerships with their brands, solving challenges, uncovering insights, implementing feedback and making strategic recommendations. What We Do B2B Retail With over two decades of shipping to major retailers like Sephora and Ulta, we help brands build frictionless B2B retail relationships – handling everything from inventory management to EDI compliance. GET STARTED Ecommerce Fulfillment Our fast and flexible warehousing, product storage solutions, high accuracy pick-and-pack services, rapid delivery and real-time tracking give ecommerce brands a competitive leg up. GET STARTED Value Added Services Go beyond storage and distribution with our custom packaging and product services and specialized kitting to transform standard operations into a strategic advantage. GET STARTED Quality Control Committed to keeping retail partners happy and your costs down, our quality control services leave nothing to chance. From presentation and packaging standards compliance to first article inspection, damage and quality inspections and certified destruction, we make sure you’re in a good place with the partners that matter. GET STARTED Subscription Boxes Following standard Current Good Manufacturing Guidelines, we help subscription box brands deliver happiness in a cost effective way. We adhere to strict documentation and line clearance and setup procedures, handling the entire process through our online portal and inventory management system. GET STARTED Shipping Cost Savings Strategic locations, a robust network of shipping and transportation providers, pinpoint accuracy and decades of experience get your... --- --- ## Posts - Published: 2025-07-02 - Modified: 2025-07-02 - URL: https://www.capacityllc.com/mentorship-in-beauty-ops-lessons-from-svp-nick-bracken/ - Categories: Logistics, Ops Insiders From analyst to SVP in 10 years—the habits that open doors Everyone will tell you that mentorship is vitally important to career growth. This is especially true among operations folks who work at beauty brands. These are fast-paced environments, subject to rapid scale, explosive virality and countless “how the blank are we going to do this? ! ? ! ” moments. These are also environments where tastes and trends change instantly and things can go south even faster. From a career perspective, mentorship is a crucial piece of navigating all of that and ascending to the next level... and the next... and the – you get the idea. But mentorship is one of those things that doesn’t have a clear roadmap. In the overwhelming majority of companies, there’s no checklist. You don’t fill out an HR form that says, “Check here to be mentored,” “Check here to offer mentoring. ” (Do some companies have formal mentor programs? Yes. But they’re few and far between. ) The reality is that mentoring happens organically. So how do you get good at seeking it out? Nick Bracken has Thoughts Currently the SVP of operations at Jake Paul’s W, over the last 10 years, Nick has worked with a number high-growth and prominent prestige beauty brands. Nick has scaled job titles from business operations analyst to director of ops to VP of ops to COO. He even did a stint as an industry consultant. All of this growth has happened in a little more than 10 years. “Luck has played a big part,” says the... --- - Published: 2025-07-01 - Modified: 2025-07-07 - URL: https://www.capacityllc.com/returns-in-2025-what-ecommerce-brands-need-to-know-now/ - Categories: Apparel, eCommerce Fulfillment, Logistics, Order Fulfillment, Returns - Tags: Logistics In This Article Returns hit 743 billion dollars in 2024 and could hit 918M this year. Fraud now costs ecommerce brands over 100 billion annually Wardrobing, the practice of purchasing, using, and then returning items, makes up nearly 70 percent of fraudulent returns Brands are turning to platforms like Treet and Arrive to recover value on non-new items Smart fulfillment is key to minimizing losses and improving CX Returns are no longer a footnote in your CX strategy. They’re a full-blown margin leak, a customer loyalty risk, and a climate liability — all rolled into one expensive, unavoidable reality. In 2025, returns are surging. Costs are spiking. Fraud is booming. And still, most brands treat them like an afterthought. At Capacity, we work with brands that know better. Whether you’re losing sleep over wardrobing, battling seasonal return abuse, or drowning in unsellable inventory, it’s time to stop playing defense and start getting strategic. Because this isn’t a minor inconvenience anymore — it’s a monster. 1. Returns Are Exploding In 2024, U. S. retailers faced $890 billion in merchandise returns, accounting for a staggering 16. 9% of total U. S. retail sales (NRF, 2024). In ecommerce, return rates average 24. 5%. For apparel and footwear, they often climb above 40%. Let that sink in: nearly one in four ecommerce purchases comes back. Every single one eats margin, ties up inventory, and puts pressure on your team—and your customers. This isn’t just a logistics issue. It’s a full-scale profitability crisis. 2. Returns... --- - Published: 2025-06-23 - Modified: 2025-06-23 - URL: https://www.capacityllc.com/capacity-named-a-2025-beautymatter-next-awards-finalist/ - Categories: Beauty, Inside Capacity, News, Order Fulfillment We’re honored to share that Capacity has once again been named a finalist for Best Logistics Solution in the 2025 BeautyMatter NEXT Awards. This marks the second year in a row we’ve been recognized for our work in beauty logistics, and we’re proud to be among a small group of service providers delivering meaningful impact behind the scenes. Finalists are selected through a merit-based process by a panel of independent judges. The awards highlight those making operational, creative, and strategic contributions across the beauty ecosystem. As brands grow and consumer expectations rise, fulfillment has become more than a backend task—it’s a brand moment. Accuracy, flexibility, and timeliness all matter. And they’re harder than ever to maintain with product complexity, retail compliance, and social-driven demand spikes. “Fulfillment is where brand promises meet real-world expectations. A smooth delivery completes one story—and sets the stage for the next. ” — Thom Campbell, CSO We’re proud to support beauty and wellness brands at every stage of growth—from early momentum to national retail scale—with logistics solutions that evolve with them. See the full list of 2025 finalists. --- - Published: 2025-06-18 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/experience-and-expertise/ - Categories: Beauty, Case Study, Customer Experience, Partnerships, Technology - Tags: beauty, case study, customer experience, partnerships, Technology Why a High-Growth, Influencer-Driven Beauty Brand Made the Move to Capacity Highlights Capacity’s 25-year track record of delivering ecommerce and retail fulfillment for high growth beauty brands gave one of the industry’s most recognized beauty brands the trust and confidence they were looking for. Capacity works closely with the brand’s marketing and influencer engagement teams, ensuring that fulfillment can meet demand for planned product launches and unplanned viral moments alike. Capacity’s deep relationships and experience working with Ulta and Sephora gave the brand confidence in their ability to meet their ambitious growth goals and retail expansion strategies. Capacity’s technical capabilities supported the brand’s move to NetSuite, connecting data sources via API, ultimately making life easier for the brand’s executive team. It was late 2021 and this brand was growing fast.   What do you mean, “this brand? ” What brand are we talking about?   Editor’s note: Typically, our case studies name names: r. e. m beauty, Fur, The Perfect Jean. But sometimes a brand wants to keep things close to the vest. We respect that. So in order to tell the story, we anonymize it. This is one of those cases. And about the quotes? They’re from the brand’s VP of Finance.   So back to the story...   Not long into this rapid growth stage, it became clear to the brand that it required a fulfillment partner to match. They needed a partner that could keep up with the demand and properly manage inventory; a partner that didn’t... --- - Published: 2025-06-13 - Modified: 2025-06-16 - URL: https://www.capacityllc.com/its-about-how-you-make-people-feel/ - Categories: Case Study How one Capacity team member’s experience leading strategic initiatives at the Girl Scouts of the USA influences her approach to fulfillment Jennifer Plotts is a Swiss Army Knife She’s led ERP installations. She’s run a warehouse, showing up to work for three weeks straight in jeans and t-shirts because, wow, did that warehouse need a deep clean. (This wasn’t one of our warehouses, but one from a previous career stop. At Capacity, we’re obsessed with warehouse cleanliness. ) Across her career, Jennifer has run HR, accounting, payroll. She’s installed warehouse management systems. She still teaches the MBA program at William Paterson University. Since 2021, she’s stood up a variety of strategic initiatives at Capacity that make it easier for our brands to build their movements. Interestingly enough, a lot of Jennifer’s work is influenced by her past mission-driven work in a corporate role at the Girl Scouts of the USA. How to Get 1,300 Girl Scouts Excited About Governance Flash back to early Covid times. Jennifer was charged with getting 1,300 delegate Girl Scouts as young as 14 excited about the triennial governance meeting, the National Council Session. Doesn’t “triennial governance meeting” just ooze excitement? ! ? ! But wait. It gets worse. The national convention – to which the triennial governance meeting was attached – was planned as an on-site event at... Disney World. At least that would get the girls excited for governance! What can beat Disney? ! ? ! Well... Covid had other ideas. The national convention was canceled, forcing the governance meeting to go virtual. The challenge just got more challenging. But guess who was up to... --- > "Trust the Team" should be more than just words. Find out why we believe it to be the cornerstone of outstanding order fulfillment. - Published: 2025-06-10 - Modified: 2025-06-16 - URL: https://www.capacityllc.com/trust-the-team/ - Categories: Culture, Inside Capacity, Supply Chain Strategy - Tags: Capacity, employees, Supply chain management, supply chain planning, team buiding, team work, trust the team, warehouse planning "I couldn't get a person on the phone to help me with my problem. " That's one of the most common things out co-founder Thom Campbell hears from brands when they come to us from other fulfillment providers. When you're building a brand, fulfillment should never feel like a black box. You shouldn’t have to guess who’s responsible, wait days for a reply, or wonder if anyone really understands what’s at stake. You deserve a team that acts like an extension of yours—present, informed, and accountable.   That’s why, at Capacity, we do things differently.   (more... ) --- > What does 'kitting' mean for your order fulfillment process? Our team assembles to help you unpack the problem of full kitting and assembly! - Published: 2025-05-02 - Modified: 2025-07-07 - URL: https://www.capacityllc.com/assembly-and-kitting-explained/ - Categories: Order Fulfillment - Tags: assembly, gift boxes, kitting, Order fulfillment, Packaging, packing, product sets, promotional literature, unpacking, value added assembly Kitting doesn’t always get the spotlight. But if you’ve ever pulled off a last-minute promo, prepped for a 10,000-unit drop, or had to get a shelf-ready set into a retailer’s DC with zero room for error, you already know: Kitting is the make-or-break step between a great idea and a smooth launch. At Capacity, we build kitting programs that scale with complexity, protect your brand, and flex with your timeline. Whether you’re launching a fragrance discovery set, a holiday skincare bundle, or a last-minute gift with purchase, here’s what matters most—and how to make sure your kitting strategy doesn’t cost you time, money, or your reputation. 5 Kitting Mistakes That Brands Make  You can have the best fulfillment partner in the world, but if your specs are vague or your plan is shaky, things break down. These are the mistakes we see most often and how to avoid them: 1. Not treating your kit like a new product If you skip SKU setup, BOM planning, or inventory logic, your kit becomes a tracking nightmare. Give every kit its own SKU. Treat it like a product. 2. Finalizing inserts after kitting starts One last-minute card swap can stall 10,000 units. Lock your inserts early. Better yet, plan for versions up front. 3. Forgetting lot tracking during component handoff No lot info = no traceability. That’s a liability in beauty and wellness. Send clear lot data with every shipment. 4. Assuming your 3PL knows how to handle your scent Fragrance contamination is... --- - Published: 2025-04-29 - Modified: 2025-05-08 - URL: https://www.capacityllc.com/navigating-ecommerce-retail-compliance-the-ultimate-guide/ - Categories: Order Fulfillment When we talk to brand founders, we always ask:  What inspired you to launch this business? Wildly, not once has the answer had anything to do with compliance.   Absurd, right? Twenty-five years of fulfilling millions of products and helping brands scale from good to great and not one of them did it for the compliance.   The reality is this: No one launches the next great apparel or beauty brand because they geek out on ecommerce or retail compliance. They do it because they saw a market opportunity. They do it because they relentlessly believe in a dream. But compliance remains. It is a requirement that is critical to success. Cut corners on it and the potential for failure grows.   For young brands with momentum, though, figuring out compliance requirements – and maintaining them – isn’t easy. To help sort through what’s what, we tapped the Capacity hive mind and our 25 years of beauty and apparel fulfillment experience and put together a guide. It’s broken down into two main categories: ecommerce compliance and retail compliance. Within each of those buckets, we dive into tablestake requirements, common pitfalls (and how to avoid them) and best practices.   Let’s get to it. But before we do, note that this is by no means an exhaustive list. Each brand’s compliance requirements are unique.   Ecommerce Compliance for Beauty and Apparel Brands These days, most up-and-coming beauty or apparel brands do so direct-to-consumer (D2C) via ecommerce. With platforms like Shopify it’s... --- > To include the right value added service in order fulfillment, you need to find what's on offer and a partner to provide it. Here's the 411. - Published: 2025-04-09 - Modified: 2025-05-11 - URL: https://www.capacityllc.com/unpacking-value-added-services-in-order-fulfillment/ - Categories: Supply Chain Strategy - Tags: ecommerce, ink jet lot tracking, kitting, labeling, Packaging and labeling, Pallet, planograph, point of sale, QC, quality control, Shrink wrap, unpacking, value added services, VAS Value-Added Fulfillment Services: Scaling Your Brand with Precision Beyond the Box: Fulfillment That Builds Brand Value In an era where customer expectations are sky-high and retail partnerships hinge on flawless execution, fulfillment has evolved. It’s not just about accuracy and speed—it’s about bringing your brand to life at scale. That’s where value-added services (VAS) play a crucial role. At Capacity, our VAS capabilities are designed to help modern consumer brands scale with sophistication, ensuring that every package delivered—whether to a customer’s doorstep or a retail shelf—reinforces your brand promise with precision, consistency, and care. What Are Value-Added Services in Fulfillment? Value-added services are specialized enhancements within the fulfillment process that elevate the customer experience, improve retail readiness, and ensure operational agility. Whether you're managing DTC growth, retail compliance, or seasonal promotional pushes, our VAS offerings give you the flexibility and control to stay ahead of demand—without compromising on quality. Modern VAS Capabilities for Today’s Omnichannel Brands Kitting & Assembly Custom product bundles, gift sets, influencer mailers, subscription boxes—we build and ship every configuration to spec, enhancing perceived value and accelerating go-to-market timelines. Shrink Wrapping & Custom Wrap Solutions Add polish and protection with shrink wrap, branded tissue, belly bands, and sustainable wrap options. These finishing touches create elevated unboxing experiences and retail shelf appeal. Stretch Banding & Promo Pairing Secure multiple SKUs together for retail promotions or trial programs. Add printed film or campaign-specific branding to highlight seasonal launches or limited-time offers. Custom & Compliance Labeling From simple barcoding to... --- - Published: 2025-03-20 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/how-capacity-openborder-facilitated-the-perfect-jeans-foothold-in-the-uk/ - Categories: Case Study, Order Fulfillment, Partnerships - Tags: case study, Order fulfillment, partnerships, UK Challenge Help U. S. -based brand, The Perfect Jean, effectively expand into the United Kingdom and efficiently manage international returns. Solution Tap D2C global growth platform, OpenBorder, to support internationalization and related warehouse management system integration.   Outcome Processing orders U. K. -based orders within two weeks of project launch; local return hubs facilitating faster product assessments and refunds. For young, scaling ecommerce apparel brands, international expansion can feel daunting. All of a sudden, a well-oiled domestic operation has to figure out multiple currency management, localized online shopping and checkout experiences, preferred regional payment methods, different units of measurement for sizing, tax and duty calculations, international returns management... It’s not as easy as flipping a switch. Here’s how we, along with D2C global growth platform and Capacity partner, OpenBorder, made it happen for The Perfect Jean (TPJ). Not long after moving its fulfillment operation to Capacity, TPJ came to us with some news: They were preparing to open up into international markets and they had found the right partner in OpenBorder to support the expansion. “Everyone knows how real return volume is in apparel,” said TPJ co-founder, Ovadia Labaton. “We knew that whoever we partnered with had to have solid international returns capabilities in order for international expansion to be worth it for us. ” Building the Integration To start, OpenBorder installed its private, Shopify-approved app on the backend of TPJ’s Shopify store. This provided TPJ a currency picker, localized pricing by market and comprehensive tax and duty calculation and... --- - Published: 2025-03-14 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/our-appreciation-worldwide-women-shaping-logistics/ - Categories: Culture - Tags: culture, international women's day, women's history month At Capacity, we understand that a truly robust supply chain is built on the strength of its people. This Women's History Month, we're celebrating the incredible women who drive Capacity forward, not just here in our New Jersey and California locations, but across the globe.   From the bustling streets of Pune, India, to our own backyard, the strength, innovation, and dedication of our female team members are the backbone of our international supply chain logistics. We're honored to spotlight some of the remarkable women who make our global operations possible, highlighting the vital role of our interconnected, diverse team. Akansha Salwatkar – Software Engineer II at Capacity Pune, India Through my own experiences, I've learned some valuable lessons that have helped me navigate both professional and personal challenges. To help you on your own journey, here are a few essential points I want to share: Build Your Confidence: Confidence is key to how you're perceived. Dress for yourself, not others, and focus on building your expertise and believing in your skills. Stay True to Yourself: Don't let others dictate your path. Follow your own instincts and pursue your own definition of success. Strengthen Your Defenses: Learn to protect yourself, both emotionally and physically. Prioritize your mental and physical health. Manage Your Emotions at Work: Keep emotional attachments separate from professional responsibilities to maximize productivity. Jessica Medel - Client Services Supervisor at Capacity West, Irwindale, CA A key influence in my career was a colleague I met early on in... --- - Published: 2025-03-10 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/fulfillment-built-for-beauty-brands/ - Categories: Beauty, Case Study, Order Fulfillment - Tags: case study, Order fulfillment, Supply chain How Capacity’s fulfillment operation scales with a global beauty brand at peak season, year round and into the UK – all without having to sit next to bags of chips. Editor’s Note: Typically, our case studies name names: r. e. m beauty, Fur, The Perfect Jean. But sometimes a brand wants to keep things close to the vest. We respect that. So in order to tell the story, we anonymize it. This is one of those cases. And about the quotes? They’re from the brand’s VP of Operations.   Highlights What “beauty-first” fulfillment is and how it gives brands a competitive advantage.   How robotic putwalls optimize peak season. How our Sephora consolidator relationship streamlines B2B business. How we take U. K. expansion plans from pipedream to reality.   Beauty brands don’t want their inventory stored next to furniture that can impact pick times and package integrity. They don’t want it shelved next to Doritos (no offense, Frito-Lay and PepsiCo) or chocolate that can melt and drip during the summer months.   Beauty brands should want their inventory to live with a fulfillment provider that is built for beauty. That means high attention to detail, beauty-first warehouse design and a deep understanding of what it takes to get small, high-value products to a high-standards consumer.   In 2023, one of the world’s most recognizable beauty brands moved in with Capacity, trading their “we can fulfill anything! ” partner for one that has spent the last 25 years turning beauty fulfillment... --- - Published: 2025-03-05 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/unpacking-the-tariff-wars-as-of-march-5-2025/ - Categories: Logistics, News - Tags: ecommerce, Logistics, news, Order fulfillment, retail, Supply chain What beauty and apparel brands can do and how 3PLs can help in the face of double-digit duties coming from all angles. It’s early March, 2025, and we’re beginning to get some clarity as to what the global tariff situation is going to look like. Here’s who’s done what:  The United States has implemented 25% tariffs on (almost) all imports from Canada and Mexico and a 20% tariff on all goods imported from China, marking a pivotal shift in international trade dynamics.   China has announced a 15% tariff on U. S. chicken, wheat, corn and cotton as well as 10% tariff on U. S. sorghum, soybeans, pork, beef, aquatic products, fruits, vegetables and dairy products Canada has announced an immediate tariff of 25% on roughly $20 billion worth of U. S. goods. An additional 25% tariff on an additional $86 billion worth of U. S. goods is queued up for March 25. The bulk of these tariffs are aimed at food and beverage and consumer goods – including apparel and cosmetics. Mexico currently has plans for "retaliatory tariffs. ” We should know more when Mexican president Claudia Sheinbaum addresses her nation this coming Sunday (March 9, 2025). Obviously the ripple effects will be felt throughout the global economy, but let’s drill down into two verticals we know well: beauty and apparel.   How the Tariff War Will Likely Impact the Beauty Industry From cosmetics to skincare, over 25,000 products in the U. S. beauty market are primarily sourced from... --- > Navigating the 2025 retail landscape is a rollercoaster, with shifting tariffs and evolving retailer strategies leaving brands wondering what to do. This article explores key considerations and advice for brands seeking clarity amidst the uncertainty. - Published: 2025-02-24 - Modified: 2025-06-09 - URL: https://www.capacityllc.com/how-to-handle-1q25s-economic-uncertainty/ - Categories: Inside Capacity, Logistics, News, Order Fulfillment - Tags: Logistics, news Navigating the 2025 retail landscape is a rollercoaster, with shifting tariffs and evolving retailer strategies leaving brands wondering what to do. This article explores key considerations and advice for brands seeking clarity amidst the uncertainty. From global politics and on-again-off-again tariffs to “resets” of retailer-vendor relationships, the beginning of 2025 has been nothing short of a rollercoaster for brands.   As a result, we’ve had countless conversations with our client brands that start with a variant of the same question:  What should we be doing?   The short answer is that there is no short answer. Every brand is different. Every fulfillment operation is different. But most critically, the dust is far from settled. Tariff proclamations are changing every day. Slapped on one day; stayed the next. Retailers are unveiling new, bold “master plans” to provide “clarity” on vendor strategy.   But since the question persists, here’s what we’re telling clients...   Sit Tight We’re in the first 100 days of the new administration and as we’ve all seen, it is making good on (most of) its campaign promises. Economic policy implementation has been bumpier than that of other policies, due much in part to the many moving parts of a global commercial and political economy. So as tomorrow’s headline counters today’s, we’re telling brands to sit tight. Any hedging you might want to act on (say, threatened duties on Chinese goods) could come back to bite you.   Canada will soon have a new Prime Minister. The U. S. and Mexico are initiating a series of negotiations between the two countries, with the first conversation aiming to bring clarity to recent tariff talk. The U. S. will continue to float potential tariffs on Chinese... --- > Capacity identified unallocated inventory for The Perfect Jean, rapidly developed a solution, and ensured a successful holiday season. - Published: 2025-02-04 - Modified: 2025-06-09 - URL: https://www.capacityllc.com/in-pursuit-of-operational-excellence/ - Categories: Case Study, Customer Experience, Order Fulfillment - Tags: case study, Order fulfillment Capacity identified unallocated inventory for The Perfect Jean, rapidly developed a solution, and ensured a successful holiday season. How even the smallest issues get big attention at Capacity Not in the mood for the full story? Here’s the 104-word summary. A few weeks before Black Friday, we noticed that our client, The Perfect Jean, had some unallocated inventory. For the uninitiated, this happens in every warehouse across the country all the time – and the overwhelming majority of 3PLs don’t bring it to the clients’ attention. We do. We bring all anomalies to light because in pursuit of operational excellence, we do not accept problems. We contacted The Perfect Jean, told them what we identified and briefed them on our plan of attack. Within a few hours, we had all inventory allocated and accounted for. And then we helped them deliver an outstanding peak season.   A few weeks before Black Friday 2024, The Perfect Jean co-founder, Ovadia Labaton, got an email from his relationship manager here at Capacity: "We noticed some unallocated inventory. Let’s talk about it. We have a strategy we want to brief you on. ” Most 3PL would never send an email like that – especially just days before Black Friday.   We aren’t most 3PLs.   We sent that email to Ovadia because long before we ever signed a contract, we were transparent. We made it clear that fulfillment is tough. It’s even tougher when you have an incredibly wide range of SKUs like The Perfect Jean does. (More on that in a minute. ) We told The Perfect Jean, just like we... --- - Published: 2025-01-31 - Modified: 2025-06-09 - URL: https://www.capacityllc.com/abco-systems-scholarship-program/ - Categories: Culture, Partnerships, Press Releases - Tags: ABCO, culture, news, partnerships Dreams start with opportunity. At Capacity, we're proud to partner with ABCO Systems in creating pathways for ambitious students through their innovative scholarship program at Raritan Valley Community College. This isn't just about financial support - it's about hands-on experience solving real supply chain challenges. The competing students made multiple visits to our New Jersey headquarters, focusing their talents on optimizing our box making operations. This practical challenge gave them first hand exposure to the complexities of modern fulfillment while delivering real value to our operations. Roland Hoffman captured what many first-time visitors experience: "I never realized how intricate the processes can be. The variety of boxes, the diversity of clients—it's a whole world. " Pictured from left to right: Roland Hofmann and Aaron Czajkowski, the recipients of this year's ABCO Scholarship For Debra Burnejko, our company culture stood out. She shared, "I was taken aback by the community vibe here. I used to view work as a place to clock in and out, but you guys have so many engaging events—it's refreshing. " The hands-on improvement project sparked new career aspirations. Aaron Czakowski found his path forward: "This experience solidified my vision for supply chain management. It showed me that with dedication, I can achieve my goals and thrive in this field. " Thais Barros discovered a new passion for practical problem-solving: "Before, it was all about programming. But now, I crave projects where I can provide solutions. " The experience opened new horizons for Roland Hoffman: "I never... --- > Discover the groundbreaking trends set to revolutionize shipping and logistics by 2025, with findings from our CXO, Darren Lavelle! - Published: 2025-01-27 - Modified: 2025-02-06 - URL: https://www.capacityllc.com/supply-chain-trends-what-to-expect-in-2025/ - Categories: Logistics, Supply Chain Strategy - Tags: Logistics, Supply chain, Supply chain management Discover the groundbreaking trends set to revolutionize shipping and logistics by 2025, with findings from our CXO, Darren Lavelle! Recently, our Chief Experience Officer Darren Lavelle sat down with Supply Chain Brain to share his insights on what ambitious brands can expect in 2025. Here's what he had to share about the future of fulfillment and how we're preparing to support your growth. Technology That Delivers Results Your vision for growth deserves technology that can keep pace. While many are talking about AI and digital twins, Darren emphasized the importance of building strong foundations first. That means focusing on data standardization and practical process automation – the building blocks that enable truly transformative technologies. One of the most exciting developments? AI-powered demand forecasting that helps you maintain optimal inventory levels. By analyzing everything from historical data to weather patterns, we're helping brands reduce both stockouts and overstock situations. Sustainability Meets Practicality Fast shipping isn't just about speed – it's about responsibility. Darren highlighted how brands are embracing more sustainable practices, from streamlined packaging to eco-friendly warehouse operations. We're particularly excited about innovative recycling programs that help beauty brands and retailers turn sustainability into foot traffic while solving real environmental challenges. The Future of Fulfillment Dream big about reaching your customers. Micro-fulfillment centers are changing the game for urban delivery, and we're ensuring seamless coordination between traditional warehouses and these new facilities. It's about having the right technology, processes, and partners to keep your products flowing smoothly. Building Resilience Your growth can't stop for disruptions. That's why we're implementing sophisticated risk management tools that combine real-time weather data, port congestion... --- - Published: 2025-01-14 - Modified: 2025-01-14 - URL: https://www.capacityllc.com/capacity-earns-great-place-to-work-certification/ - Categories: Culture, Inside Capacity, Press Releases - Tags: best of capacity, culture, news Certified: Capacity is a Great Place to Work  We recently earned a Great Place to Work Certification from Great Place to Work, a global leader in workplace culture. Fueled by extensive employee feedback, this certification is a nod to our vibrant company culture, our engaging employee experience and our steady leadership. As a team, we’re proud of this achievement. It’s a reflection of the company we’ve built. We also believe that this certification has a broader impact that resonates with our clients, future clients and future employees.   Here’s why. Our Clients Are Building Their Dreams They need partners that bring their best and deliver every day.   They need a fulfillment partner whose people have deep industry knowledge. (More than a third of our team members have been with us for over six years, honing their expertise. )  They need a partner whose people are empowered to develop creative solutions to complex problems. (Eighty-four percent of our people feel empowered to develop innovative solutions. ) They need a partner whose people are invested in their success. (Nearly 80% of our folks express pride in their work. ) Bottom line: Our clients stick with us because of our expertise, our ingenuity and our commitment to their success.   People Want to Work with Good People Our Great Place to Work certification is a signal to prospective team members. Seventy-three percent of Capacity employees say it is a great place to work compared to 57 percent of employees at a typical... --- > Your brand is ready to scale. Your vision extends beyond today's success to tomorrow's possibilities. Let's ensure your fulfillment infrastructure matches that vision with the right 3PL partnership. - Published: 2025-01-06 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/the-definitive-guide-to-3pls/ - Categories: B2B Retail Fulfillment, Customer Experience, eCommerce Fulfillment, Inside Capacity, Logistics, Order Fulfillment, Supply Chain Strategy - Tags: Capacity LLC, Logistics, Order fulfillment, Supply chain, Supply chain management Your brand is ready to scale. Your vision extends beyond today's success to tomorrow's possibilities. Let's ensure your fulfillment infrastructure matches that vision with the right 3PL partnership. What Is a 3PL? Third-party logistics providers have evolved far beyond their roots as simple warehousing operations. Today's 3PLs serve as strategic growth partners, offering advanced technology, data-driven insights, and customized solutions to match the speed of modern commerce. They manage key supply chain functions including: Warehousing Inventory Management Order Fulfillment Shipping Returns Processing Essentially, 3PLs serve as your operational backbone while you focus on building your brand. Key Benefits of Partnering with a 3PL Scalable Infrastructure Growth brings both opportunity and complexity. A reliable 3PL provides the infrastructure to handle everything from seasonal peaks to unexpected viral moments, adapting seamlessly to your needs without compromising quality. Instead of worrying about warehouse space or staffing, you can focus on capturing market opportunities. Financial Optimization Running your own warehouse operations requires significant capital investment and ongoing fixed costs. By partnering with a 3PL, you transform these fixed costs into variable ones, creating a more flexible cost structure that scales with your business. This approach frees up capital for product development, marketing, and other growth initiatives. Deep Expertise Modern fulfillment involves navigating complex shipping regulations, retail compliance requirements, and ever-evolving customer expectations. Experienced 3PLs bring years of knowledge that helps you avoid costly mistakes and accelerate growth. Their expertise becomes your competitive advantage. Strategic Focus With logistics in expert hands, your team can dedicate... --- > The recent changes to Mexico's Section 321 policies have many brands questioning their current fulfillment partnerships. If your 3PL was chosen primarily for their border-skipping capabilities, it's worth taking a fresh look at your fulfillment strategy. - Published: 2025-01-03 - Modified: 2025-01-27 - URL: https://www.capacityllc.com/evaluating-your-3pl-partnership-after-section-321-changes/ - Categories: News, Order Fulfillment - Tags: Logistics, news The recent changes to Mexico's Section 321 policies have many brands questioning their current fulfillment partnerships. If your 3PL was chosen primarily for their border-skipping capabilities, it's worth taking a fresh look at your fulfillment strategy. Your brand's vision deserves a fulfillment partner ready for tomorrow's challenges, not just today's solutions. The landscape of e-commerce fulfillment is undergoing significant transformation, with Mexico's December 19th decree introducing a 35% tariff on textile imports and restricting the IMMEX program. Additionally, proposed changes from U. S. Customs and Border Protection could further impact cross-border fulfillment strategies. For brands relying on 3PLs chosen primarily for their border-skipping capabilities, now is the critical time to ensure your fulfillment partnership can support your future growth. Understanding the New Context for 3PL Evaluation The regulatory changes create a more complex operating environment that demands more from your fulfillment partner. Beyond Mexico's immediate tariff increases, proposed CBP regulations may soon require: Enhanced reporting requirements for all de minimis shipments Detailed tracking of shipment contents, origins, and destinations Potential elimination of Section 321 benefits for certain products New documentation requirements for customs compliance This evolving landscape means that 3PLs must demonstrate capabilities beyond cost-effective border-skipping to remain valuable partners in your growth journey. Core Capabilities for Modern Fulfillment When evaluating your current 3PL partnership, look for excellence in these essential areas: Sophisticated compliance management across multiple jurisdictions Real-time inventory visibility and tracking systems Detailed data collection and reporting capabilities Proven ability to scale operations quickly Strong quality control and verification processes Evaluating Adaptability in Unprecedented Times The current regulatory shifts highlight a crucial truth about modern fulfillment: you can't have a playbook for something that hasn't happened before. The most valuable 3PL partnerships aren't built... --- > Shopify Winter '25: 150+ updates to empower ambitious brands to scale across online, retail, wholesale, and global markets with confidence. - Published: 2025-01-02 - Modified: 2024-12-31 - URL: https://www.capacityllc.com/shopify-winter-25-engineering-growth-across-every-touchpoint/ - Categories: eCommerce Fulfillment, News, Order Fulfillment - Tags: ecommerce, news, retail, shopify Shopify Winter '25: 150+ updates to empower ambitious brands to scale across online, retail, wholesale, and global markets with confidence. Shopify's Winter '25 Edition introduces over 150 updates designed to help ambitious brands scale with confidence. From enhanced commerce tools to global capabilities, these updates transform how brands operate across online, retail, wholesale, and global markets. Here's a comprehensive look at the most significant changes. Online: Engineering the Digital Experience The digital storefront sees major advances in speed and functionality. These improvements help brands deliver seamless customer experiences through: Enhanced search and discovery tools Combined product listings Optimized load times Streamlined cart functionality Retail: Bridging Digital and Physical The upgraded point-of-sale system brings digital sophistication to physical retail. New features transform in-store operations with: Integrated customer insights Personalized recommendations Bundle management tools Real-time inventory synchronization Checkout: Engineering the Final Touch The checkout process receives robust upgrades that matter most for growing brands: New customization APIs Enhanced UI components Expanded draft orders Bundle integration support Marketing: Data-Driven Growth Shopify's marketing capabilities expand with AI-powered tools that deliver: Automated campaign optimization Real-time performance insights Customer behavior analytics Strategic growth recommendations Wholesale: B2B Excellence The B2B experience sees significant improvements through: Custom pricing tools Bulk order management Region-specific promotions Streamlined order processing Global Commerce: Scaling Without Borders Markets, now available to all merchants, provides comprehensive international capabilities: Multi-currency transactions Automated tax compliance Language customization Regional experience optimization Shipping: Operational Precision New fulfillment tools help brands maintain excellence at scale: Enhanced bundle shipping Trend analysis tools Cost optimization features Peak season management Operations: Engineering Efficiency The platform's operational capabilities expand with: Detailed bundle reporting... --- > Experience the thrill of viral success in the beauty and wellness industry. But are you prepared for the explosive growth that follows? Learn how to navigate the challenges of scaling your operations, from fulfilling orders to managing inventory, to ensure your brand thrives amidst sudden demand. - Published: 2024-12-31 - Modified: 2025-06-09 - URL: https://www.capacityllc.com/from-dream-to-icon-engineering-health-beauty-fulfillment-excellence/ - Categories: Beauty, eCommerce Fulfillment, Order Fulfillment - Tags: beauty, beauty fulfillment, ecommerce, eCommerce Fulfillment Experience the thrill of viral success in the beauty and wellness industry. But are you prepared for the explosive growth that follows? Learn how to navigate the challenges of scaling your operations, from fulfilling orders to managing inventory, to ensure your brand thrives amidst sudden demand. It's 2:47 AM when your phone lights up. Your social campaign just went viral. Orders are flooding in – hundreds, then thousands. Your brand's big moment has arrived. But in the beauty and wellness industry, these moments of overnight success can quickly become operational nightmares. One viral social post, one celebrity endorsement, one successful retail pitch meeting – any moment could trigger exponential growth. What happens next defines your brand's future. The Beauty of Being Prepared The health and beauty industry runs on dreams and precision. But scaling isn't just about handling more orders. It's about maintaining the quality, accuracy, and brand experience that got you noticed in the first place. We've seen this story play out countless times: A beauty brand goes viral, but their fulfillment partner can't scale fast enough A wellness company lands their dream retail contract, only to drown in chargebacks A skincare line's subscription service grows faster than their operations can handle These are the moments that define brands. They're also the moments we live for. Engineering Growth, One Order at a Time When , they saw their D2C fulfillment soar while B2B chargebacks virtually disappeared. This wasn't magic – it was precision engineering, focusing on every detail that matters in beauty and wellness fulfillment: The Viral Moment Scaling from 100 to 100,000+ orders while maintaining 99. 9% accuracy Real-time inventory tracking across multiple facilities Rapid response teams ready for sudden surges The Retail Evolution Seamless EDI compliance for major retailers like Sephora and Ulta... --- > Recent changes to Mexico's trade policies have created significant implications for brands using Section 321 fulfillment strategies. Here's what you need to know and how to adapt your supply chain approach. - Published: 2024-12-27 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/how-mexicos-section-321-changes-impact-your-supply-chain-strategy/ - Categories: News, Order Fulfillment - Tags: Logistics, news, Order fulfillment, Supply chain, Supply chain management Recent changes to Mexico's trade policies have created significant implications for brands using Section 321 fulfillment strategies. Here's what you need to know and how to adapt your supply chain approach. The Policy Change On December 19, Mexico's government issued an immediate decree that affects how companies can import and distribute goods through Mexico to the U. S. Key changes include: New tariffs on 121 apparel products and 17 textile items (increased from 20-25% to 35%) Additional 15% duty on 17 tariff headings related to textiles (up from 10%) Restrictions on the IMMEX program for certain finished products Immediate implementation affecting goods in transit Impact on Supply Chain Operations If your brand uses Section 321 fulfillment through Mexico, you may experience: Increased costs on affected product categories Need for immediate supply chain restructuring Potential disruptions to existing fulfillment processes Changes in delivery timeframes Practical Steps Forward Consider these strategies to maintain efficient operations: 1. Assess Your Current Exposure Review which products are affected by the new tariffs Calculate the cost impact on your operations Identify immediate risks to your supply chain Evaluate current inventory positions 2. Explore Alternative Options Evaluate different fulfillment locations Consider direct shipping alternatives Assess domestic manufacturing options Review other international sourcing locations 3. Optimize Operations Update inventory management strategies Revise demand forecasting models Adjust pricing strategies as needed Review customer service protocols Planning Your Transition As you adapt to these changes, focus on: Immediate Action Items Document affected SKUs Calculate new landed costs Communicate with suppliers... --- > Inventory funding offers a flexible and efficient solution for businesses facing cash flow challenges. By partnering with innovative providers like Kickfurther, companies can secure the necessary capital to optimize their inventory, boost sales, and accelerate growth without the burden of traditional financing drawbacks. - Published: 2024-12-09 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/capacity-partner-kickfurther/ - Categories: Customer Experience, Order Fulfillment, Partnerships, Technology - Tags: customer experience, news, Order fulfillment, partnerships Inventory funding offers a flexible and efficient solution for businesses facing cash flow challenges. By partnering with innovative providers like Kickfurther, companies can secure the necessary capital to optimize their inventory, boost sales, and accelerate growth without the burden of traditional financing drawbacks. Cashflow bottlenecks are all too familiar to growing brands. This can create tremendous strain throughout a business, but can have perhaps the most impact on inventory purchasing. Dealing with a cash crunch and need to purchase more inventory? Good luck! Sure, there are traditional financing options, but they can come at a steep cost. Dilution. High interest rates. Inflexible terms. They can also take a long time to secure. But then there’s inventory funding. Inventory funding enables companies to access funds that they are unable to acquire through traditional sources – and one of our newest partners, Kickfurther, is leading the way. “We’re saying to brands ‘You can do this on terms that match your natural cash flow. ’”  John HeberlingSenior Partnerships Manager, Kickfurther How Kickfurther Works Kickfurther connects brands to a community of buyers who help fund the inventory on consignment, so it’s not a debt and doesn’t sit as a liability on your balance sheet. Funding goes directly to a brand’s manufacturer for production of goods and can fund up to 100% of inventory costs. The brand then makes payment as it receives cash from sales. Kickfurther earns a monthly subscription fee from the brand based on its annual revenue.   What Brands are a Good Fit for Inventory Financing?   Brands that seek Kickfurther funding are often experiencing cash flow bottlenecks, struggling to meet demand and other anticipated spikes in volume. Those facing substantial inventory investment upfront tend to be a good fit too. “We’re also seeing... --- > In today's complex retail landscape, effective inventory management has become a critical differentiator between thriving businesses and those struggling to keep pace. At Capacity, we've observed that successful inventory management extends far beyond simply tracking stock levels—it's about creating a strategic advantage that impacts every aspect of your business operations. - Published: 2024-12-05 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/inventory-management-systems-the-definitive-guide-to-optimizing-your-inventory/ - Categories: Order Fulfillment In today's complex retail landscape, effective inventory management has become a critical differentiator between thriving businesses and those struggling to keep pace. At Capacity, we've observed that successful inventory management extends far beyond simply tracking stock levels—it's about creating a strategic advantage that impacts every aspect of your business operations. The Evolution of Inventory Management The traditional view of inventory as a necessary cost center has given way to a more nuanced understanding of its strategic importance. Modern inventory management combines art and science, balancing the technical aspects of stock control with strategic decision-making that drives business growth. This evolution reflects the changing nature of consumer expectations, market dynamics, and supply chain complexity. Strategic Foundations of Inventory Management Successful inventory management rests on several key strategic pillars that together form a comprehensive approach to stock control and optimization: Demand-Driven Planning At its core, effective inventory management starts with understanding and anticipating demand. This goes beyond simple sales forecasting to encompass market trends, seasonal variations, and changing consumer preferences. By taking a demand-driven approach, businesses can align their inventory levels with actual market needs, reducing both stockouts and excess inventory. Working Capital Optimization Inventory represents one of the largest investments for many businesses. Strategic inventory management involves finding the optimal balance between having enough stock to meet demand while minimizing the capital tied up in inventory. This requires sophisticated analysis of carrying costs, turnover rates, and opportunity costs to make informed decisions about inventory investments. Supply Chain Integration Modern inventory management... --- > Don't let peak season catch you off guard. Prepare your ecommerce and fulfillment operations for Black Friday and Cyber Monday with our essential checklist. - Published: 2024-11-22 - Modified: 2024-11-22 - URL: https://www.capacityllc.com/bfcm-ecommerce-fulfillment-checklist/ - Categories: B2B Retail Fulfillment, eCommerce Fulfillment, Order Fulfillment, Supply Chain Strategy - Tags: ecommerce, Order fulfillment Don't let peak season catch you off guard. Prepare your ecommerce and fulfillment operations for Black Friday and Cyber Monday with our essential checklist. With Black Friday and Cyber Monday (BFCM) just days away, now is not the time for brands to launch a complete overhaul to their ecommerce and fulfillment operations. It is, however, time to double and triple check your setup to ensure that you are ready ready for peak season.   Here’s our quick rundown of to-dos that will help brands be as close to certain as is possible that their ecommerce and fulfillment operations are in lockstep.   Ecommerce Infrastructure & Performance Let’s first look at server capacity. Load test your site at three to four times normal peak traffic to stress test its ability to manage significant traffic spikes.   Ensure that your CDN caching is properly configured so that copies of your site’s static content are stored on multiple servers across different geographies. This results in quicker load times. Double check redundancies. Are backup services on standby?   Next, examine your cart and checkout operations.   Is your cart abandonment tracking active? This will help you identify potential issues in the checkout process, understand customer behavior, and ultimately improve the shopping experience. Is guest checkout working properly?   Do you have payment gateway redundancies in place so that you can still handle transactions in the instance in which one gateway experiences technical issues or goes down? Is the checkout flow pixel perfect on mobile? Have you tested it on multiple devices? Multiple browsers? (Mobile accounted for over 50% of all Black Friday purchases in 2023. You cannot pay enough... --- > Fulfillment expertise gained over years in the industry. Insights on common factors driving rapid growth for brands across verticals like beauty, wellness, apparel, and CPG. Avoid common pitfalls and unlock new heights for your business. - Published: 2024-11-13 - Modified: 2025-06-09 - URL: https://www.capacityllc.com/what-promising-brands-have-in-common/ - Categories: Apparel, B2B Retail Fulfillment, Beauty, Customer Experience, eCommerce Fulfillment, Order Fulfillment Fulfillment expertise gained over years in the industry. Insights on common factors driving rapid growth for brands across verticals like beauty, wellness, apparel, and CPG. Avoid common pitfalls and unlock new heights for your business. We’ve been in the fulfillment game for a long time. We’ve seen a lot. We’ve seen young promising brands fall apart. We’ve seen them grow modestly and perhaps plateau.   But we’ve also been a part of rapid scale. In those cases, brands tend to have a combination of common characteristics. Across a variety of verticals – from beauty and wellness to apparel and shelf-stable CPG – brands that check most, if not all, of these boxes, tend to repeatedly reach new heights.   Follower Count Brands that prioritize building a movement over quick (and often one-time) sales understand that amassing an army of believers is key to rapid scale. We’ve seen this first hand with some of our brands like r. e. m. beauty, Touchland, and Goodles.   Takeaway: Invest in social. Not every follower will convert into a customer. In fact, a very small percentage will. But there’s a tipping point that happens where the army you’ve built becomes a growth asset.   Influence Let’s be honest: brands with influencers backing and/or strong strategic influencer relationships are positioned to do extremely well. A built-in audience? Check. High engagement? Check. Loyalty, admiration, aspiration? Check, check, check.   We’ve seen it time and again: whether it’s a brand directly backed by an influencer or a one with a strong influencer engagement program, those that utilize this strategy tend to scale quickly. Operational Experience Followers and influence are important, but little of that matters if a brand doesn’t have the operational... --- > Global-e, a leading platform for D2C e-commerce, integrates seamlessly with Capacity to unlock new global markets. - Published: 2024-11-06 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/going-global/ - Categories: Order Fulfillment, Partnerships Global-e, a leading platform for D2C e-commerce, integrates seamlessly with Capacity to unlock new global markets. By integrating with Shopify and other major platforms, merchants can boost sales and provide localized shopping experiences to customers in over 200 countries. Here’s How Using Global-e with Capacity Can Unlock International Markets For high-growth, scaling e-commerce brands, going international requires new skill sets, nuanced knowledge and complex technical integrations. Considerations include international customs and import processing, localized shopper experiences and checkout, global regulation and tax compliance, tax and duty calculations, alternative payment options by market, varied customer service requirements, currency fluctuations, shipping options, international returns management – and that’s just the tip of the iceberg. However, a fulfillment partner with the right relationships can make going global as simple as selling here at home.   Enter Global-e. Integrating Global-e with Capacity unlocks access to the world’s leading platform for enabling and accelerating global D2C e-commerce. Global-e integrates with all major e-commerce platforms including Shopify, enabling merchants to increase international conversion rates and boost sales by providing shoppers in over 200 markets worldwide with an advanced end-to-end localized shopping experience. “Both Capacity and Global-e bring to the table vast experience supporting retail clients across a wide range of verticals, from beauty, health and wellness and apparel to consumer electronics. With a proven record of success, enabling over 1000 retailers and brands to drive online sales and revenues across the world, Global-e helps Capacity clients shipping at high overall volume, that are also seeing international traction, scale at the global level. ” Dan Brow  VP Global Partnerships, Global-e  With Global-e, Capacity clients – existing and future – have access to a comprehensive best-in-class global e-commerce solution, that covers all aspects of international online trading.... --- > 2025 is shaping up to be a year of packaging innovation for beauty brands. Whether you're riding high on current success or looking to revamp your offerings, now is the time to strategize. - Published: 2024-11-04 - Modified: 2024-11-07 - URL: https://www.capacityllc.com/packaging-in-2025/ - Categories: B2B Retail Fulfillment, Beauty, Logistics, Order Fulfillment 2025 is shaping up to be a year of packaging innovation for beauty brands. Whether you're riding high on current success or looking to revamp your offerings, now is the time to strategize. Right now, at the calm before the storm that is peak season, your packaging is your packaging. Perhaps you’ve nailed it and can’t wait for it to deliver that extra little something to customers. Or maybe you’re less than in love with it and want to make changes once the holidays are behind you. Wherever you fall within that spectrum, here’s what beauty brands should be thinking about when it comes to the packaging decisions in 2025... Sustainability: Find the Balance Consumers are increasingly supporting beauty brands that exhibit sustainable business practices. As a result, packaging made from recycled materials has become very en vogue. But what often gets forgotten in recycled packaging materials initiatives is durability. Shipping packaging that becomes too flimsy dents and crushes. Materials that are light colored (which recycled packaging materials often are) risk dirtying. Ultimately, brands need to find the middle ground: How can we be sustainable in our shipping and product packaging while still delivering the brand experience we want our customers to have? Consider How Brand Decisions Impact Packaging and the Customer Experience Matte packaging can help brands deliver a sense of luxury or exclusivity. It can also attract dust, creating pilling that communicates anything but luxury. With sheen packaging, individual products can scuff each other. Bottom line: Don’t forget about end-of-line fulfillment when making brand decisions.   Get That Wafer Seal The wafer seal offers two benefits. Most obviously, it offers added product security. Oils stay in containers. Lip gloss stays in... --- > Treet is revolutionizing the resale industry by empowering brands to reclaim their unsold inventory. With Capacity's latest partner, brands can generate additional revenue and reduce their environmental impact. - Published: 2024-11-01 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/meet-treet/ - Categories: Order Fulfillment, Partnerships Treet is revolutionizing the resale industry by empowering brands to reclaim their unsold inventory. With Capacity's latest partner, brands can generate additional revenue and reduce their environmental impact. Resale used to be a dirty word. Inventory that didn’t sell ships off for a life in retail purgatory for maybe a few pennies on the dollar. Beyond that: the landfill. But times have changed. Today, there’s demand for resale. Thanks in part to macro trends like the rapid growth of unofficial buy/sell/trade groups and platforms like ThreadUp and Poshmark, consumers are buying secondhand apparel at a record pace. Missing from that equation, however, are... The brands – which is precisely where Treet comes in. With Treet, brands can create fully-branded resale experiences mixing and matching whichever solution works for them: peer-to-peer, trade-in, returns or off-price. So instead of losing money on old school resale or watching inventory fill giant holes in the ground, Treet helps brands grow revenue and reduce their carbon footprint. And it’s working. The ideal Treet customer is in the apparel, footwear, and accessory categories with existing resale markets, engaged communities. (Bonus points if they have Facebook buy/sell/trade groups. ) Sometimes they have a high volume of aged, excess or sample inventory piling up or a high percentage of returns that can’t be restocked. In less than four weeks, Treet had apparel brand, Sozy, up and running and sold three years of excess inventory in three months. That’s a 97% sell-through rate. For bedding brand, ettiude, Treet rerouted 1500+ returns, generating over $100,000 of incremental revenue. And here’s the kicker: Shoppers spent 468% of brand credit when repurchasing from ettiude. Treet and Capacity So much of... --- > Insight into the strategic shift from in-house to 3PL fulfillment for growing brands, and how to maintain visibility and control over operations when outsourcing. Explore the key metrics and partnership considerations for effective 3PL performance monitoring in 2025. - Published: 2024-10-15 - Modified: 2024-11-18 - URL: https://www.capacityllc.com/9-key-performance-indicators-kpis-for-monitoring-3pl-operations/ - Categories: Logistics, Order Fulfillment, Supply Chain Strategy Insight into the strategic shift from in-house to 3PL fulfillment for growing brands, and how to maintain visibility and control over operations when outsourcing. Explore the key metrics and partnership considerations for effective 3PL performance monitoring in 2025. There comes a point in every growing brand's journey when in-house fulfillment no longer makes strategic sense. That's when forward-thinking companies turn to 3PLs like Capacity. While outsourcing fulfillment is transformative for operations, it does mean letting go of direct warehouse oversight. The key question becomes: How do you maintain visibility and control when you're no longer handling day-to-day operations? Rest assured – with the right metrics and partnership, monitoring your 3PL performance becomes straightforward and insightful. Here's what matters most for brands in 2025... First Steps: Define Your Strategic Objectives Before diving into metrics and KPIs, it's essential to clearly define what success looks like for your brand's fulfillment operations. Consider these key questions: What are your broader logistics objectives? What delivery timeline expectations do your customers have? What ROI are you targeting from outsourced fulfillment? The Essential KPIs for Modern Brands 1. On-Time Shipping: The Foundation of Customer Satisfaction Here's a compelling reality: 87% of online shoppers consider delivery time when making purchasing decisions. Your customers expect consistent, timely delivery, and we're here to make that happen. At Capacity, we maintain comprehensive tracking of every shipment's journey. 2. Shipping & Order Accuracy: The Non-Negotiables Brand loyalty can be severely impacted by incorrect shipments or misrouted packages. We maintain accuracy rates above 99% because anything less creates unnecessary friction in the customer experience. 3. Order Accuracy Just as with shipping accuracy, it’s not enough for packages to simply reach the correct address—they must also contain the correct items. Ensuring... --- > We sat down with Ekwani founder and CEO, Melanie Martens, to capture a high-level overview of what brands need to know going into a Netsuite-3PL integration. - Published: 2024-10-07 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/netsuite-3pl-integration/ - Categories: EDI Fulfillment, Partnerships Implementing a Netsuite-3PL integration is no small task. But for fast-scaling brands requiring increased visibility, operational efficiency and high data accuracy, it’s a necessary one.   Here at Capacity, we partner with Ekwani Consulting to design, build and deploy custom Netsuite integrations for our clients.   Frankly, they’re the best in the business.   Melanie Martens, CEO and Founder of Ekwani Consulting We sat down with Ekwani founder and CEO, Melanie Martens, to capture a high-level overview of what brands need to know going into a Netsuite-3PL integration.   Let’s get to it. Capacity: Appreciate you taking the time today, Melanie.   Melanie: Happy to.   Capacity: So we’ve done a number of custom Netsuite-3PL integrations together. What do you wish they all knew ahead of time? Melanie: It sounds simple, but what do you want tracked and where? Where does the brand want the lot being tracked? In the ERP or with the 3PL? What about expirations? Where should those be tracked? Do they want that data to feed back into Netsuite? Oftentimes we’ll recommend that the 3PL manage that to reduce the overhead on the backend operations. Capacity: So it’s better or easier for the 3PL to track lots and expirations and feed that data back into Netsuite?   Melanie: When you do a bulk, B2B order, it’s not a problem. But when you’re doing mixed bin D2C commerce, that’s where you start seeing a certain level of complexity. Things like tracking multiple lots and expiration dates in... --- > When you’re in the thick of peak season, make some mental notes on the health of the relationship between your brand and your 3PL. Come January you can ask yourself: Are we truly partners or not? - Published: 2024-10-04 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/changing-3pls/ - Categories: B2B Retail Fulfillment, Customer Experience, eCommerce Fulfillment, Inside Capacity, Logistics, Order Fulfillment Don’t look now but Black Friday is roughly 50 days away. If you’ve been less than happy with your fulfillment provider, we’re here to tell you that now is absolutely not the time to make a switch. (But you already knew that. )  But now is the time to sketch out what criteria you need to evaluate during peak season in order to make a decision – once the chaos is behind you – as to whether or not you’re going to make changes to your fulfillment operation.   Here’s what to gauge.   The True Meaning of Partnership Even with immense amounts of data at our fingertips, fulfillment is still very much a business rooted in relationships. When was the last time you heard from your fulfillment partner? Did they proactively reach out months ago to help you prep for peak season? Are you giving them what they need to satisfy their end of the relationship?   When you’re in the thick of peak season, make some mental notes on the health of the relationship between your brand and your 3PL. Come January you can ask yourself: Are we truly partners or not? The SLA This is the most obvious metric: Is your fulfillment partner meeting the service level agreement, or SLA? Are they exceeding it? On the backend of peak season, compare your numbers against the SLA. Did your 3PL deliver as promised? Did they fall short? Did they do better than last year? Quality  Your 3PL is... --- > Fur, a rapidly growing hair and skin care brand, faced challenges with unpredictable D2C order ship times and increasing B2B chargebacks. Discover how FUR sought a new fulfillment solution to streamline operations and enhance customer satisfaction. - Published: 2024-09-24 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/fur-case-study/ - Categories: Beauty, Case Study, Customer Experience Fur, a rapidly growing hair and skin care brand, faced challenges with unpredictable D2C order ship times and increasing B2B chargebacks. Discover how FUR sought a new fulfillment solution to streamline operations and enhance customer satisfaction. By the end of Q1 of 2023, Fur was in need of a new fulfillment solution. While the hair and skin care brand was experiencing significant growth, D2C order ship times were growing less predictable while chargebacks became more common on the B2B side of the business.   Something Had to Change On an industry recommendation, the Fur leadership team reached out to a fulfillment provider that had a strong track record in the beauty space. This 3PL’s stability, experience and expertise was just what Fur was looking for.   (In case it’s not obvious by now, that fulfillment provider was us, Capacity. ) The Fur and Capacity teams quickly aligned on requirements and a roadmap to get D2C and B2B fulfillment operations up and running by the end of the summer.   By August we were live.   Immediate Results Once up and running with Capacity, Fur’s D2C fulfillment soared. Order processing, accuracy and ship times hit and exceeded SLA benchmarks, meeting not just brand expectations but those of the customer too. On the B2B side, Fur took full advantage of Capacity’s consolidation program with Ulta and saw chargebacks all but disappear.   "We couldn’t be happier with Capacity. They know fulfillment – inside and out. But beyond that, they’re real people. They’re professional and supportive. They communicate. They eliminate surprises. As long as you're not a competitor of ours, we’ll recommend Capacity all day long. ” Gabriel Blachette Director of Operations | Fur A Scaling Partnership Not long... --- > Envision Horizons and Capacity have forged a successful partnership, providing Amazon scaling expertise and comprehensive fulfillment solutions to their shared clients. This collaboration ensures that brands looking to grow on Amazon or needing reliable fulfillment services have access to the perfect resources. - Published: 2024-09-10 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/how-we-help-brands-scale/ - Categories: eCommerce Fulfillment, Order Fulfillment, Partnerships Envision Horizons and Capacity have forged a successful partnership, providing Amazon scaling expertise and comprehensive fulfillment solutions to their shared clients. This collaboration ensures that brands looking to grow on Amazon or needing reliable fulfillment services have access to the perfect resources. Envision Horizons knows Amazon. More specifically, they know how to help high-growth brands scale wildly on Amazon by leveling up product positioning and category strategy, on-platform SEO and Amazon advertising strategies.   Given Amazon’s unofficial mission to be the internet’s everything, it's a universe that brands have to play in if they want to grow to their full potential. What brands often lack, however, is a deep understanding of how Amazon works. It’s so much more than loading up a catalog, connecting some backend pieces and kicking back. It requires knowledge that only comes with experience.   And Envision Horizons has that in buckets.   Better Together Since connecting a few years ago at a Beauty Independent event, the Envision Horizons and Capacity teams have built a mutually beneficial partnership, supporting a number of shared clients.   When one of our brands expresses a desire to scale its Amazon business, we’ve got just the right resource for them. When an Envision Horizons’ client needs a fulfillment solution with decades of D2C and B2B experience, they know exactly where to send them.   It’s a symbiotic relationship. As Envision Horizons helps a brand scale its Amazon channel, the Capacity fulfillment machine is able to meet demand. The more we meet Amazon demand, the better Envision Horizons is able to do their job.   Drilling Down into Envision Horizons’ Services Envision Horizons functions as an extension of a brand’s team and maintains a holistic view of its business. Their account management services... --- > The warehouse invoice is a crucial document in the brand-fulfillment provider relationship, going beyond just a bill for service. Here's tips on how to assess it. - Published: 2024-09-03 - Modified: 2025-06-09 - URL: https://www.capacityllc.com/the-warehouse-invoice/ - Categories: B2B Retail Fulfillment, Customer Experience, eCommerce Fulfillment, Order Fulfillment The warehouse invoice is a crucial document in the brand-fulfillment provider relationship, going beyond just a bill for service. Here's tips on how to assess it. The relationship between brand and fulfillment provider is built on a number of things: trust, experience, technology, support, data, performance and yes... documentation.   One of the most crucial documents is the warehouse invoice package.   In the truest sense, a warehouse invoice is a bill for services rendered in a calendar month that the fulfillment provider sends to the brand. But there’s more to it than that. The warehouse invoice is about visibility. It’s about transparency. And it’s about eliminating surprises. The Anatomy of the Warehouse Invoice There are two parts to the warehouse invoice package: the summary of charges and the supporting documentation. The summary aggregates changes by service type: orders, fulfillment, shipping. Think of this as the macro view.   At a micro level, the supporting documentation covers all activity: every single order, how orders are classified, charges for each individual order, value added service charges, surcharges at the order level and everything else specified in a given contract. The supporting documentation tells a story that helps brands monitor performance against cost. It helps accounting and finance teams make payments and analyze results. Operations teams frequently use it to guide inventory decisions.   Oftentimes, this level of detail can overwhelm those receiving it. At Capacity, our Finance Account Management (FAM) Team walks through the warehouse invoice each month until our clients feel comfortable digesting it independently. And even once they reach that point, we’re always just a phone call or email away! Anytime a client wants to... --- > We're excited to welcome Fulfil as the newest addition to our Capacity partner platform! Here's why. Fulfil is a powerful ERP solution tailored for fast-growing ecommerce and wholesale brands. - Published: 2024-08-21 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/3pl-integration-that-just-works/ - Categories: eCommerce Fulfillment, EDI Fulfillment, Partnerships, Technology We're excited to welcome Fulfil as the newest addition to our Capacity partner platform! Here's why. Fulfil is a powerful ERP solution tailored for fast-growing ecommerce and wholesale brands. Fulfil is an ERP designed for high volume, high growth brands. Purpose-built for ecommerce and wholesale, the platform requires minimal customization and can manage order data, inventory and inventory planning data, accounting data, production data, purchasing data and fulfillment data all in one place. In other words: lots of data, one source of truth. Fulfil is the latest ERP to join the Capacity partner platform – and we’re thrilled to have them aboard.   Here’s why. Deep Integration Capabilities Fulfil can integrate with our systems to provide a seamless connection between a brand’s ecommerce operations and its physical logistics. Streamlined Order Processing When an order is placed through a brand’s ecommerce platform, Fulfil manages the order processing and then communicates with us for the physical fulfillment. Real-Time Inventory Sync Fulfil keeps track of inventory levels and feeds that data back to us to ensure accurate stock levels are maintained and orders are fulfilled efficiently. Shipping and Tracking Simplified Once we ship an ecommerce order, our systems send tracking information back into Fulfil, keeping the customer informed and business records up-to-date. Who Should Use Fulfil? Whether a brand is considering an ERP for the first time or kicking the tires on a replacement, here are a few questions to which the answer is “maybe you should give Fulfil a look. ” Struggling to enable optimal order routing because your inventory is stored across multiple locations? Is a lack of real-time inventory visibility resulting in overselling and stockouts? Are you having difficulty... --- > Integrating NetSuite and Shopify Plus offers a powerful solution, enabling businesses to streamline processes, enhance customer interactions, and drive revenue growth. This seamless integration eliminates manual workflows, ensures real-time data synchronization, and sets the stage for long-term success. - Published: 2024-08-13 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/streamlining-e-commerce-operations-the-benefits-of-integrating-shopify-plus-and-netsuite/ - Categories: Customer Experience, eCommerce Fulfillment, EDI Fulfillment - Tags: ecommerce, Order fulfillment In the competitive world of e-commerce, success often hinges on the ability to operate efficiently while delivering an exceptional customer experience. Integrating NetSuite and Shopify Plus offers a powerful solution, enabling businesses to streamline processes, enhance customer interactions, and drive revenue growth. This seamless integration eliminates manual workflows, ensures real-time data synchronization, and sets the stage for long-term success. Why Integrate NetSuite and Shopify Plus? NetSuite serves as a comprehensive cloud-based ERP platform, managing financials, inventory, and customer data. It acts as the operational backbone for businesses, enabling smooth management of core processes. Shopify Plus, on the other hand, powers e-commerce success with a scalable, customizable platform for creating stunning online storefronts and providing seamless shopping experiences. Together, these platforms amplify efficiency and elevate the customer journey. The Benefits of Integration 1. Real-Time Operational Visibility Integrating NetSuite with Shopify Plus enables businesses to sync critical data in real-time. Inventory levels, order statuses, and customer information flow seamlessly between the two systems, ensuring accurate, up-to-date insights. This visibility empowers better decision-making in areas such as inventory planning, sales forecasting, and resource allocation. 2. Streamlined Business Processes By automating workflows, such as order management and inventory updates, the integration reduces manual data entry and eliminates errors. For instance: A Shopify Plus order triggers updates in NetSuite, automatically adjusting stock levels and initiating fulfillment processes. Automated order confirmation emails and shipping notifications enhance operational efficiency and improve customer satisfaction. 3. Enhanced Customer Experience Integration enriches the customer journey by enabling personalized, omnichannel interactions.... --- > Discover the real-life experiences of interns at Capacity, a leading 3PL fulfillment company. Learn what it's like to launch a career in supply chain management through firsthand accounts of day-to-day challenges, career-defining moments, and valuable insights from those who've been there. - Published: 2024-08-09 - Modified: 2024-08-16 - URL: https://www.capacityllc.com/internship-insights-shaping-the-supply-chain-of-the-future/ - Categories: Culture, Inside Capacity Discover the real-life experiences of interns at Capacity, a leading 3PL fulfillment company. Learn what it's like to launch a career in supply chain management through firsthand accounts of day-to-day challenges, career-defining moments, and valuable insights from those who've been there. Capacity started our summer internship program almost ten years ago with their first intern, Ed Shapiro. Now, he’s our Senior Director of Engineering. “Over a decade ago, we had our first Capacity intern, Eddie. While hard at work on his Engineering degree at McGill, he sought hands-on experience. Boy, did he find it! He joined us just as we were onboarding a massive candy company, Dylan's Candy Bar, and quickly found himself knee-deep in gummy bear counts late into the night. Eddie played a pivotal role in developing a new solution for a novel product type and managing a significant account for our business at the time.   Fast forward about a decade, and Ed is now our Senior Director of Engineering, leading a team of engineers, analysts, and interns. ”  Thom Campbell, CSO and Co - founder Since our first intern, Capacity has been dedicated to shaping the careers of future supply chain leaders through our internship program. In those 10 years, we’ve had dozens of interns join us for a summer of skill-building, hands-on learning, and networking. Many of these interns have gone on to become valuable members of our team.   Want to know more about the intern experience at a 3PL fulfillment company?   We sat down with a few of our bright, talented college students to get the inside scoop on their summer experiences. From day-to-day tasks to career insights, these interns shared their honest thoughts on what it's like to be part of our team.... --- > From tech stacks to scalability, uncover the critical questions brands often overlook when selecting a fulfillment provider. - Published: 2024-07-22 - Modified: 2024-07-18 - URL: https://www.capacityllc.com/questions-for-your-3pl/ - Categories: Apparel, B2B Retail Fulfillment, Beauty, Consumer Electronics, CPG, eCommerce Fulfillment, EDI Fulfillment, Logistics, Order Fulfillment, Supply Chain Strategy From tech stacks to scalability, uncover the critical questions brands often overlook when selecting a fulfillment provider. When brands are kicking the tires on a new fulfillment provider, they ask a lot of questions related to their business. We have a wild Black Friday. How do you plan for peak volume? Some of our products are hazmat. What’s your approach? We’re planning to expand into Europe. Have a footprint there? Knowing what you know you need to know is good. But you don’t always know what else you need to know. (Those two sentences were fun. )  Tongue twisters aside, here’s a shortlist of things every brand should know about their prospective fulfillment partner – whether they know to ask or not.   1. Tech Stack and Integrations “We have robust cutting-edge technology,” said every 3PL ever.   Unfortunately, that doesn’t say much of anything at all. Brands need to drill deeper and understand what type of software their prospective 3PL uses. Did they build it in-house? Is it outsourced? What does that mean for support and customization? Is it cloud-based? What are the backup and risk mitigation protocols? What can it actually do? Can it integrate with ERPs, returns management systems and ecommerce platforms? Are those integrations plug-n-play or custom?   If a brand can learn one thing from the technology conversation with a potential fulfillment partner it’s this:  Requirements will change over time. Is the 3PL I’m talking to right now built for that? 2. Scalability Again, all 3PLs will tell a brand that they can scale with their clients. But what brands need to... --- > Navigating the intricacies of hazmat management can be daunting. Learn how to think about possible hazardous materials you're shipping. - Published: 2024-07-18 - Modified: 2024-07-22 - URL: https://www.capacityllc.com/demystifying-hazmat-shipping/ - Categories: B2B Retail Fulfillment, Beauty, CPG, eCommerce Fulfillment, Logistics, Order Fulfillment Navigating the intricacies of hazmat management can be daunting. Learn how to think about possible hazardous materials you're shipping. The rise of ecommerce has brought exciting opportunities for businesses, but also new complexities, especially when dealing with hazardous materials (hazmat). Understanding how to navigate hazmat shipping regulations can feel overwhelming. This guide offers clear and actionable steps to ensure safe and compliant deliveries, featuring insights from our very own VP of Logistics, Tony Ruiz. A Holistic Approach to Product Mix In the past, hazmat concerns were often addressed on an individual product basis. Today's e-commerce landscape, particularly in beauty, health, and wellness sectors, demands a more comprehensive approach. As Tony emphasizes, "Consumers today often buy multiple items, such as sunscreen, eyeshadow, and nail polish remover simultaneously, resulting in these items being shipped together. " Brands must consider their entire product mix to effectively navigate hazmat challenges. Beyond Individual Products: Considering Interactions A key aspect of this approach is evaluating potential interactions between products. Bundled product kits containing seemingly harmless items might pose hazards if they can leak or react during shipping. Tony warns, "Certain packaging combinations could exacerbate the risk of spills or chemical reactions during shipping. " Brands should also consider the chemical and physical properties of products when determining storage solutions. "A face serum may not be hazardous individually but could pose risks when stored inappropriately," he explains. Understanding B2C vs. B2B Nuances The way you handle hazmat shipments differs depending on your sales channel. Business-to-business (B2B) shipments typically involve larger quantities and require more extensive documentation compared to smaller direct-to-consumer (D2C) shipments. B2B recipients are typically... --- > Discover how Ariana Grande's r.e.m. beauty scaled fulfillment operations to meet demand while keeping customers happy - in just 8 days! - Published: 2024-07-18 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/case-study-rem-beauty/ - Categories: B2B Retail Fulfillment, Beauty, Case Study, Customer Experience, eCommerce Fulfillment, Logistics, Order Fulfillment, Supply Chain Strategy Discover how Ariana Grande's r.e.m. beauty scaled fulfillment operations to meet demand while keeping customers happy - in just 8 days! Without the brand missing a beat. Highlights Flexible. Capacity adapted to client deadlines and navigated unique challenges to help r. e. m. beauty relocate its ecommerce fulfillment operation in record time. Meticulous. Capacity ensured a successful move through situational analysis, rigorous planning and detailed project management. Committed. Members of the Capacity leadership team were on-site for the entire project, providing oversight, direction and real-time status. In early 2023, Ariana Grande’s r. e. m. beauty was experiencing significant growth, fueled by social virality and launches within multiple new retailers. A pleasant challenge but a challenge nonetheless, leadership knew it needed to bolster its fulfillment operations in order to meet this new level of demand, without sacrificing short-term customer experience.   That meant this fulfillment upgrade had to happen quickly. Like 20 days quickly. Building Out the Plan r. e. m. ’s VP of Operations, Lauren Ferguson connected with Capacity’s VP of Sales, TJ Moriarty. Together, they fleshed out the situation, defining requirements, non-negotiables, nice-to-haves, technical setups and integrations (Shopify, EDI), timelines and milestones, product volume, on-site equipment and labor needs and everything else that could impact the move.   In a few days, the Capacity team came back with a plan that condensed what typically takes 8 to 12 weeks into less than two.   “The Capacity team didn’t just ask all the right questions, they asked every question. How they plan, their thoroughness, their attention to detail... I had all the confidence in the world that they would deliver. ”... --- - Published: 2024-07-12 - Modified: 2025-02-26 - URL: https://www.capacityllc.com/6-signs-its-time-to-change-your-3pl-and-how-to-make-the-switch/ - Categories: Customer Experience, Order Fulfillment - Tags: Order fulfillment For growing brands, partnering with a third-party logistics provider (3PL) is a strategic move that allows you to focus on what matters most – developing great products and building your brand. But as your business evolves, you may find your fulfillment partner no longer aligns with your ambitions. What started as a perfect match can begin to show signs of strain as your volume increases and operations become more complex. Let's explore the six key signs that indicate it's time for a change, and how to navigate the transition successfully. 1. Technology That Holds You Back In today's fast-paced ecommerce landscape, outdated technology isn't just an inconvenience – it's a competitive disadvantage. Modern fulfillment operations require sophisticated systems that can handle complex order routing, multiple sales channels, and real-time inventory management. Many growing brands find themselves held back by legacy systems that worked fine at lower volumes but create bottlenecks as order volume increases. When your team spends more time creating workarounds than focusing on growth, it's a clear sign that your technology foundation needs an upgrade. The cost of staying with outdated systems often far exceeds the investment required to transition to a more capable platform. Watch for these warning signs: Limited inventory visibility Manual processes that should be automated Poor system integration capabilities Lack of real-time reporting Outdated order management systems Modern fulfillment demands sophisticated technology that can scale with your growth and integrate seamlessly with your tech stack. 2. Missing or Inadequate KPI Tracking Performance metrics are... --- - Published: 2024-07-08 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/scale-in-uk/ - Categories: B2B Retail Fulfillment, Customer Experience, eCommerce Fulfillment, Logistics, Order Fulfillment, Partnerships Capacity and Prolog Have Your Answer. Today we are excited to officially announce our partnership with Prolog Fulfilment, a leading European fulfillment provider based in Nottingham, England.   But this announcement isn’t about us. It’s not even about Prolog, really.   It’s about brands looking for an efficient, effective way to scale in the United Kingdom and Europe.   It’s a Whole Different Market The United Kingdom is roughly the same size as Oregon. But while Oregon has a population of 4. 24 million, nearly 67 million people call the UK home. That’s a ton of people in a relatively small space.   This creates an entirely different set of consumer expectations when it comes to ecommerce delivery timelines. In the UK, the standard expectation is that if an order is placed by 4:00 p. m. – or even 8:00 p. m. in some cases – it will arrive the next day, within 24 hours. Worst case, 48 hours.   By partnering with Prolog, we’re able to hold client inventory on-site, in the UK, and ultimately meet ecommerce delivery expectations amongst UK shoppers. Prolog’s innate understanding of the various UK carrier tiers plays a big part in that as well. “Every brand knows that meeting the consumer’s delivery expectations plays a huge role in satisfaction and loyalty. Being able to tap into Prolog’s existing infrastructure and its deep knowledge of the UK is huge. When a UK customer places an order with a US-based brand, they’re no longer waiting 10,... --- > Shield your brand with a robust Business Continuity Plan. Mitigate risks, ensure supply chain resilience, and safeguard customers' trust. - Published: 2024-06-24 - Modified: 2024-08-13 - URL: https://www.capacityllc.com/brands-how-does-your-3pl-prepare-for-the-worst/ - Categories: Order Fulfillment Hurricanes happen. So do earthquakes, blackouts, brownouts, wildfires, floods, pandemics, superstorms, tornadoes, geopolitical events, road closures, strikes, tariffs, retaliatory tariffs, blizzards, derechos and countless other events that can wreak havoc on a brand’s supply chain. Zeroing in on the fulfillment link of that chain, your 3PL’s business continuity plan can make or break your defense against the unexpected. Here’s what to look for. An Actual Business Continuity Plan This is a physical document that a 3PL should have. Typically, the CEO owns it. The Business Continuity Plan outlines business disruption risk mitigation that addresses the loss of strategic, critical, and non-critical staff as well as the loss of on-site utilities (i. e. , power, water). It covers what the 3PL will do if a facility or location is rendered inaccessible, if suppliers are offline and what happens when transport services are inoperable.   Additionally, the Business Continuity Plan details procedures and protocols for what are called “global disruptive events” such as snow storms, floods and hurricanes and “local events” such as fire, power outages and damage from localized storms.   At Capacity, we have specific levels of disruption tolerance. Disruption tolerance is industry speak for the minutes, hours, days or weeks a particular business function is allowed to effectively be offline before we initiate specific protocols. The more critical the business function, the smaller the level of disruption tolerance. This applies to things like data processing, receiving, warehousing, order pick and pack, order shipment, communication (client services), assembly and administration.... --- > As consumer demands grow and technology advances, adopting the right strategies can transform your fulfillment process from a logistical necessity into a competitive advantage. Here’s how businesses can deliver on their promises with precision, efficiency, and a touch of innovation. - Published: 2024-06-20 - Modified: 2025-02-26 - URL: https://www.capacityllc.com/e-commerce-fulfillment-best-practices-and-benefits/ - Categories: eCommerce Fulfillment, Order Fulfillment - Tags: ecommerce, Order fulfillment As consumer demands grow and technology advances, adopting the right strategies can transform your fulfillment process from a logistical necessity into a competitive advantage. Here’s how businesses can deliver on their promises with precision, efficiency, and a touch of innovation. At its heart, e-commerce fulfillment is about meeting expectations—every order, every time. In today’s dynamic retail landscape, fulfillment isn’t just a back-end operation; it’s the bridge between brands and their customers. As consumer demands grow and technology advances, adopting the right strategies can transform your fulfillment process from a logistical necessity into a competitive advantage. Here’s how businesses can deliver on their promises with precision, efficiency, and a touch of innovation. 1. Invest in Automation for Smarter Fulfillment Automation is reshaping the fulfillment landscape, and for good reason. By integrating robotics and AI into operations, businesses can scale faster, process orders more accurately, and respond to surges in demand seamlessly. Imagine warehouses where robotic systems pick and pack with pinpoint accuracy, cutting down processing times during peak seasons. Automation doesn’t just streamline workflows—it ensures consistency and reduces costly errors. Industry leaders like Walmart are already reaping the benefits, doubling throughput while maintaining operational reliability. For brands looking to elevate their game, automation is no longer a “nice-to-have”—it’s a must. 2. Omnichannel Fulfillment: One System, Endless Possibilities Your customers don’t think in silos, and your fulfillment strategy shouldn’t either. Omnichannel fulfillment allows businesses to manage inventory across e-commerce platforms, retail stores, and wholesale channels in real time. The result? A unified experience that matches the way modern consumers shop. With omnichannel capabilities, your business can reduce stockouts, shorten delivery times, and offer customers the flexibility they crave—whether that’s shipping directly to their door or letting them pick up an order in-store.... --- - Published: 2024-06-10 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/automate-to-augment-how-covariant-helps-capacity-handle-spikes-and-meet-demand-without-missing-a-beat/ - Categories: Order Fulfillment, Partnerships, Technology Roughly three years ago, Waldo joined the Capacity team. Waldo is an AI-powered robotic putwall that autonomously sorts items from mixed-SKU totes to increase throughput. Said differently, Waldo is a robot.   Developed by our partner and one of the world’s leading AI Robotics companies, Covariant, Waldo has been instrumental in our ability to support our clients in an ever-changing ecommerce world – so much so that since Waldo’s first day on the floor, we’ve added four more robotic putwalls to the team: C-3PL, Maggie, PutWALL-E and Jarvis With five robots essentially on staff, we’re able to scale fulfillment operations for our brands at a moment’s notice. When a celebrity-led beauty brand does a new product launch at midnight on a Tuesday, we’re able to instantly meet that demand without having to scramble for additional staff. The same can be said for the peak holiday season. But that’s not to say Waldo and his crew are here to replace our people. It’s actually quite the opposite. Core to our strategy as a business is building technology around knowledge. As much as fulfillment is moving things from one place to another, doing it at scale requires deep experience and informed decision-making. It is equal parts art and science.   Through this strategy we are reshaping the responsibilities of our associates and building the next generation of warehouse operators that are capable of maintaining and troubleshooting complex automated systems. “Covariant’s technology has absolutely given us an edge. When prospective clients ask us about... --- > Here are theft prevention anti-diversion best practices brands should look for in their 3PL. - Published: 2024-06-05 - Modified: 2024-07-18 - URL: https://www.capacityllc.com/anti-diversion-how-3pls-tackle-theft/ - Categories: Apparel, B2B Retail Fulfillment, Beauty, Consumer Electronics, Customer Experience, Order Fulfillment Here are theft prevention anti-diversion best practices brands should look for in their 3PL. In the 3PL world, the first step towards fighting theft and diversion is to acknowledge it. Whether we’re talking about the counterfeiting of luxury goods or legit product “falling off the truck,” a 3PL can be a brand’s best ally towards fighting theft and diversion.   Here are theft prevention anti-diversion best practices brands should look for in their 3PL. Security Strong security protocols are non-negotiable. Who has warehouse access? How is that access logged? What are the points of entry and exit like? Security guards? Screening? Are there security cameras? Inside the warehouse? Outside the building? Any blind spots? How is that footage stored? What can staff bring in and out of the warehouse? What about access controls to picking products? How’s the lighting inside the buildings?   3PL security ultimately comes down to trust. Brands are trusting them with their goods and, largely, the success of their business. They should be doing everything they can to ensure a secure facility.   Training Fulfillment is still very much a people-driven business. 3PLs that invest in training their employees on theft and theft prevention are signaling to brands that they take their role seriously.   Here at Capacity, we conduct initial and continuing employee education on a range of topics, including theft and theft prevention. We identify suspicious behaviors folks should look out for. We offer an anonymous tip service where employees can report observations without risk of retribution or retaliation. Team leaders are trained on how to handle theft-related... --- - Published: 2024-05-13 - Modified: 2024-05-16 - URL: https://www.capacityllc.com/learning-from-each-other-a-multigenerational-perspective-at-capacity/ - Categories: Culture, Inside Capacity At Capacity, we value the connections our employees bring and encourage referrals from both friends and family. We believe this is a great way to discover talented individuals who are a good fit for our team. Of course, it's important to maintain a fair and objective hiring process so, regardless of referral source, all candidates go through the same rigorous interview and evaluation process. This ensures we find the best person for the role, and avoids any potential conflicts of interest. Additionally, to foster a healthy work environment, family members cannot directly supervise or report to each other. We have several examples at Capacity of how employee referrals of family members contribute to our workplace culture. Today, we're featuring an interview with one of our Managers of Client Service, Grace Chetta, who gets to experience that sense of community in a truly unique way – by working alongside their son. Here’s what she had to say: Working at the same company as a family member can be rewarding, but also comes with unique challenges. When my son recently joined Capacity after finishing graduate school, it created an interesting dynamic.   I never expected I'd end up working at the same company as my son, let alone in the same department! After almost three years at Capacity, the opportunity to recommend my son for a role arose at the perfect time. I watched and supported Capacity’s growth into a well-respected 3PL in the consumer industry. My son Joe had recently graduated with... --- - Published: 2024-05-08 - Modified: 2024-05-14 - URL: https://www.capacityllc.com/stories-of-experience-capacitys-most-tenured-team-members-share-what-makes-us-a-different-kind-of-3pl/ - Categories: Order Fulfillment As we continue to celebrate our 25th anniversary, we caught up with some of Capacity’s longest tenured employees to capture what makes us different from your everyday 3PL.   Kristina Crockett, Director of Finance (15 Years) I started here at Capacity in October of 2008. I was a supervisor in accounts receivable. Back then, we were just one building, C1. We didn’t even call it that because there was no C2! But when I think about the company’s major moments, adding that second building was big. We were going from “OK, we’re a strong, small, little company to this thing is growing in a significant way. ” It was a big leap for a company that started with three guys, a plan and a little bit of funding.   Fourteen years later, we’re at just over 1. 2 million square feet spread across four buildings in New Jersey, one in California and one in Indianapolis. But it was that first big step of going from one to two that really stands out in my mind.   People are sometimes surprised when they find out I’ve been with the same company for 15 years. That’s not all that common these days. But career growth is a big focus at Capacity. We’ve created an environment where people don’t have to leave to grow. We want people to want to be here – and that’s a two-way street. I think, as a company, we do a great job of building a culture of... --- - Published: 2024-05-02 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/international-shipping-solved-how-capacity-and-passport-make-it-happen/ - Categories: Logistics, Partnerships A few years back, we had a client that wanted to start serving international markets. That client was also a client of Passport, a solutions provider that helps brands simplify global commerce and boost international growth. Together, we stood up an international shipping solution for our shared client that allowed them to ship customer orders with duties prepaid.   As more of our clients began expanding into other markets around the world, our relationship with Passport grew. Fast-forward to today, we’re able to offer a low-cost, highly efficient end-to-end solution that streamlines international shipping for our clients.   What Value Does the Capacity-Passport Partnership Afford Brands? For scaling brands, international markets are key to sustained growth. But shipping internationally introduces a whole new layer of complexity.   With Passport, we’re able to offer our brands an experienced international parcel shipping provider for ecommerce. Passport also provides door-to-door visibility and performance monitoring through branded tracking pages and a Shipping Intelligence dashboard in their online portal. Their global team of dedicated support specialists have our brands’ backs too, helping them navigate local markets with store localization strategies, hands-on customer service, and in-house compliance brokers. But perhaps one of the biggest challenges the Capacity-Passport partnership solves for our brands relates to trade rules, tax obligations, and local standards. We’re talking about Delivered Duty Unpaid (DDU)... Delivered Duty Paid (DDP)... who pays for what... the list goes on. Passport handles all of that, including a bundled shipping and internationalization solution, Passport Global, to help... --- > In today's complex retail landscape, choosing the right fulfillment strategy is crucial for business success. As a 3PL partner, Capacity helps brands navigate the decision between omnichannel and multichannel approaches, providing the infrastructure and expertise needed to execute either strategy effectively. - Published: 2024-04-22 - Modified: 2025-01-03 - URL: https://www.capacityllc.com/omnichannel-vs-multichannel-retail-making-the-right-choice-for-your-business/ - Categories: B2B Retail Fulfillment, eCommerce Fulfillment, Order Fulfillment - Tags: ecommerce, multichannel, omnichannel, Order fulfillment In today's complex retail landscape, choosing the right fulfillment strategy is crucial for business success. As a 3PL partner, Capacity helps brands navigate the decision between omnichannel and multichannel approaches, providing the infrastructure and expertise needed to execute either strategy effectively. In today's complex retail landscape, choosing the right fulfillment strategy is crucial for business success. As a 3PL partner, Capacity helps brands navigate the decision between omnichannel and multichannel approaches, providing the infrastructure and expertise needed to execute either strategy effectively. Understanding Omnichannel Fulfillment Omnichannel fulfillment integrates all sales channels into a unified fulfillment network, allowing inventory to be dynamically allocated across channels based on demand and efficiency. This approach requires sophisticated warehouse management systems and integrated inventory control to ensure seamless order processing regardless of order source. How 3PLs Enable Omnichannel Success A sophisticated 3PL partner provides several critical capabilities for omnichannel operations: Unified Inventory Management By maintaining a single pool of inventory that serves all channels, 3PLs help brands minimize inventory investment while maximizing availability. This approach enables: Cross-channel inventory visibility Dynamic stock allocation Reduced overall inventory requirements More efficient use of warehouse space Integrated Order Processing Modern 3PL operations can receive and process orders from multiple channels through a single system, ensuring consistent handling regardless of source. This includes: Order prioritization across channels Channel-specific packaging requirements Customized shipping solutions Returns processing for all channels Real-Time Data Synchronization 3PLs provide the technology infrastructure needed to maintain accurate inventory and order data across all channels, including: Live inventory updates Order status tracking Performance analytics Channel-specific reporting Supporting Multichannel Fulfillment Multichannel fulfillment treats each sales channel as a distinct operation, often with dedicated inventory and specific fulfillment requirements. This approach can be particularly effective for brands with channel-specific packaging, handling,... --- > As terms like “green logistics” and “sustainable logistics” gain traction, retail brands are reevaluating their supply chains to uncover every opportunity to reduce carbon footprints. A critical focus of these efforts is freight transportation, which the EPA identifies as the largest source of greenhouse gas emissions in the U.S. Heavy-duty trucks are the fastest-growing contributor within this sector, intensifying the urgency for change. - Published: 2024-04-17 - Modified: 2025-01-03 - URL: https://www.capacityllc.com/green-logistics/ - Categories: Customer Experience, Supply Chain Strategy - Tags: Supply chain As terms like “green logistics” and “sustainable logistics” gain traction, retail brands are reevaluating their supply chains to uncover every opportunity to reduce carbon footprints. A critical focus of these efforts is freight transportation, which the EPA identifies as the largest source of greenhouse gas emissions in the U.S. Heavy-duty trucks are the fastest-growing contributor within this sector, intensifying the urgency for change. As terms like “green logistics” and “sustainable logistics” gain traction, retail brands are reevaluating their supply chains to uncover every opportunity to reduce carbon footprints. A critical focus of these efforts is freight transportation, which the EPA identifies as the largest source of greenhouse gas emissions in the U. S. Heavy-duty trucks are the fastest-growing contributor within this sector, intensifying the urgency for change. The Impact of Freight Growth The logistics industry plays a vital role in moving goods, but its environmental cost is steep. In 2015, U. S. logistics handled over 49. 5 million tons of goods daily, valued at nearly $52. 7 billion. By 2025, freight activity is projected to grow another 23. 5%, with a 45% increase by 2040. This growth is expected to drive emissions from freight transportation higher than those from all other transportation activities, including passenger vehicles. Sustainability’s Dual Benefits For many brands, sustainability is no longer just a moral imperative; it’s also a business opportunity. Consumers increasingly demand eco-conscious practices. According to Accenture, 66% of “Reimagined” consumers—those whose values shifted during the pandemic—expect brands to prioritize sustainability and demonstrate their commitment through transparent practices. These consumers are willing to pay more and remain loyal to brands that align with their values, confirming findings from the MIT Sloan School of Management. Eco-Friendly Supply Chain Solutions Brands looking to make meaningful environmental impacts must consider every phase of their supply chains. Beyond packaging, fulfillment presents significant opportunities for improvement. At Capacity, we help brands implement... --- - Published: 2024-04-05 - Modified: 2024-07-01 - URL: https://www.capacityllc.com/if-environmental-sustainability-is-core-to-your-brand-your-fulfillment-partner-plays-a-major-role/ - Categories: Order Fulfillment Here’s What to Look For For brands operating in the beauty, cosmetics, health and wellness and apparel industries, meaningful environmental sustainability practices are no longer a nice-to-have. They’re required. Employees want to work somewhere that prioritizes sustainability and, increasingly, customers are making purchasing decisions based on a brand’s sustainability practices.   There’s social and financial value in environmental sustainability. But on their own, brands can only do so much. Their partners’ environmental sustainability practices are the dominant contributors. We’re talking about suppliers, manufacturers and yes, fulfillment partners.   How these supply chain partners embrace environmental sustainability directly impacts the brand’s overall sustainability. Drilling down into sustainability initiatives amongst fulfillment partners, here’s what brands should look for. Carbon Reduction Efforts This is the key performance indicator of a fulfillment partner’s environmental sustainability initiatives. At a high level, overall carbon reduction is a summation of the three Rs: Recycle, Reduce, Reuse. “Brands today expect this of their 3PL partners. They expect real recycling and waste management initiatives. I think there’s a future where all supply chain partners are going to be able to position themselves as zero waste. That’s the holy grail that we’re all working towards. ”  – Nate Schisler, Chief Maven | Maven Circular At Capacity, we developed a custom carbon footprint calculator that measures our emissions, waste, electricity usage, gas consumption, water usage and landfill contributions for our New Jersey campus.   In 2022, we recycled 698,220 lbs of mostly cardboard. In 2023, we added wood and metal, driving... --- - Published: 2024-03-25 - Modified: 2024-03-25 - URL: https://www.capacityllc.com/evolution-of-the-fulfillment-industry-a-25-year-retrospective/ - Categories: Culture, Inside Capacity, Order Fulfillment As we continue to celebrate our 25th anniversary, Capacity Chief Executive Officer and co-founder, Jeff Kaiden, reflects on how the industry has changed over the last quarter of a century – and how it hasn’t. Back in the late 90s when someone would ask me what I did for a living, I would tell them that I designed distribution centers. Oh, so you’re an architect, they would say. No, I work as an industrial engineer to design the insides of warehouses, you know the conveyor and the rack and sortation and stuff like that. Blank stares. No one really knew that fulfillment existed as a business, as a discipline. Jeff Kaiden That all changed with the dawn of the ecommerce revolution. And when Amazon started selling everything under the sun, suddenly everyone became aware of our industry. Demand for fulfillment services soared and has shown no signs of slowing down. And if you think about it, that makes a lot of sense. It’s relatively inexpensive for brands to put their products in front of the right audiences at precisely the right times. The ecommerce experience has become virtually frictionless thanks to the Shopifys of the world. It’s a great time to be in the fulfillment business. Although it would be even better if it were just my little secret from 1999 instead of the competitive industry it has become! E-commerce hasn’t been the sole driver. While it’s experienced its own series of shakeups, the retail world is still strong. Remember,... --- > This guide explores three strategies to revolutionize product packaging, ensuring it's recyclable and a powerful tool for marketing. - Published: 2024-03-18 - Modified: 2024-03-18 - URL: https://www.capacityllc.com/three-expert-ways-to-design-your-packaging-this-year-a-guide-for-e-commerce-brands/ - Categories: Order Fulfillment With 2024 well underway, small e-commerce brands are increasingly recognizing the pivotal role of packaging design in creating a lasting impression. In this upcoming year, the focus isn't just on aesthetics but also on sustainability and functionality. This shift reflects a deep understanding that eco-friendly and sustainable packaging can significantly enhance brand identity and customer experience. This guide will explore three expert strategies to revolutionize product packaging, ensuring it's not just recyclable but also a powerful tool in a marketing arsenal. 1. Utilize Sales Data to Streamline Packaging Options One of the most overlooked aspects of packaging design is its direct correlation with sales data. As a small e-commerce brand, it's crucial to use this data to consolidate the number of sizes and packaging types on offer. This approach not only streamlines the supply chain but also minimizes environmental impact, aligning with the principles of the circular economy. How does this work? By analyzing up to date sales data, it’s easy to identify the most frequently purchased items and optimize packaging solutions to fit these products perfectly. This strategy not only reduces waste but also enhances the unboxing experience by ensuring products arrive in tailor-made packaging. Plus, by minimizing excess material, it helps contribute to an eco-friendlier packaging system. 2. Design Double-Sided Packaging to Enhance User Experience The unboxing experience is a critical moment that can bolster customer loyalty. Interactive and informative packaging is a trend that's gaining momentum, and one way to leverage this is by designing double-sided packaging.... --- - Published: 2024-03-13 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/its-time-to-generate-revenue-out-of-your-non-new-returns/ - Categories: Order Fulfillment Non-salable returns have always been a burden on brands. A cost of doing business.   That’s changing.   Arrive is a fully managed recommerce resale platform that turns cost centers into profit centers by helping brands and retailers divert products such as non-new returns, excess and damaged inventory into revenue-generating inventory. Brands already using Arrive include YETI, Burton, Blanqi and The Citizenry. The platform, which includes its Recommence Management Technology, Recommerce Storefront Technology, and analytical tools, allows merchants and brand to own their entire path to purchase. The result is higher profits, operational efficiency, and customer acquisition and lifetime value. It’s also built to integrate seamlessly with 3PLs, which brings us to our reason for writing this post... ... The Capacity recommerce program, powered by Arrive, has officially launched. Here’s why we’re excited about that:  50% of customers who make purchases through a brand-certified resale channel are net new. By making products more accessible to price-sensitive customers, brands are increasing their exposure and expanding their base - all while protecting brand equity. 35% of customers who make purchases through a brand-certified resale channel transact in new and non-new. They're buying returned and new products. Instead of liquidating and selling excess inventory for pennies on the dollar, Arrive is helping brands resell returns and overstock inventory for up to 70% of MSRP through a fully branded experience. The customer doesn't even know Arrive exists. Arrive helps brands reduce their waste and carbon footprints by diverting non-new returns and excess inventory from... --- - Published: 2024-03-08 - Modified: 2024-03-26 - URL: https://www.capacityllc.com/celebrating-womens-history-month/ - Categories: Culture, Inside Capacity In supply chain management, women have made significant progress, pushing boundaries and transforming the industry. From streamlining operations to optimizing logistics, they have played a pivotal role in driving success and fostering innovation. However, despite these strides, women remain underrepresented in leadership positions within traditionally male-dominated sectors. It is crucial to acknowledge and honor the accomplishments of women who continue to challenge stereotypes, break through barriers, and pave the path for generations to come. Take Amiee Bayer-Thomas, a highly accomplished and respected figure in supply chain management. As the Chief Supply Chain Officer at Ulta Beauty, she has made significant contributions to the company's success and growth. Amiee's expertise and leadership have earned her numerous awards, including a well-deserved place among the top 10 Chief Supply Chain Officers of 2023, as recognized by Logistics Transportation Review Magazine.   Or our own Chief Financial Officer, Jocelyn Petersen, who is an extraordinary leader who possesses a unique blend of empathy and resilience, empowering those around her to rise to their fullest potential. She cultivates a culture of inclusivity where everyone's voice is heard and valued. We’re not the only one who thinks Jocelyn is remarkable, as she was recently named one of NJBIZ’s Top 50 Women in Business. Here's what she has to say about women in business and supply chain management:  “In business, an optimized management of supply chain process, including excellent service delivery to customers, serves as a competitive differentiator.  An organization itself strengthens through collaboration and by keenly listening to differing perspectives... --- > Capacity 3PL is happy to announce our partnership with Two Boxes to enhance our customers' returns experience. - Published: 2024-03-08 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/capacity-two-boxes/ - Categories: Order Fulfillment, Partnerships Here’s What That Means for Our Brands. We’ve added Two Boxes to our partner ranks.   Named one of 2023’s most promising startups by The Information, Two Boxes is a returns management system (RMS) that helps brands identify high priority returns, improve customer service and get more inventory back to stock faster. For brands, that means returns are no longer a black box. Two Boxes gives them complete visibility into their return lifecycle.   For 3PLs like us, Two Boxes helps us efficiently manage those returns inside our warehouses.   Think of Two Boxes as a 3PL’s returns mission control center. The platform helps us digitize our brand SOPs, cut down on training time and process returns up to two times faster. With Two Boxes, we can access critical data on performance, quality and cost, generate automated reporting for internal and external audiences, and better predict returns-focused staffing demands. All of this helps our brands track and analyze data, identify fraud, monitor restock rates, and predict how many returns will get back to stock at what time. The result? We’re able to handle returns with greater efficiency and predictability, helping our brands reduce costs.   And we’re already up and running with Two Boxes:  Implementing Two Boxes has dramatically improved our workflow. The volumes that we’re processing have had a direct impact on the scale of our apparel brands.   – Casey Pipero, Director of Value Added Services You might be thinking, “Capacity has announced a number of returns-focused partnerships.... --- - Published: 2024-03-04 - Modified: 2024-03-05 - URL: https://www.capacityllc.com/a-look-back-on-25-years-of-capacity/ - Categories: Culture, Inside Capacity In celebration of our 25th anniversary, Capacity Chief Strategy Officer and co-founder, Thom Campbell, kicks off our milestone year with an oral history of the company. Throughout the year, we’ll look back on major milestones, game-changing moments and how we navigated a few inevitable bumps in the road. We’ll also highlight a handful of client success stories too – because 25 years doesn’t happen without the amazing brands we’ve been lucky enough to support.   Enjoy.   In the late 90s, fulfillment wasn’t a word that many people knew how to define. Jeff , Arlen and I were doing different things. Jeff and Arlen were in business school at night. They had day jobs. Jeff was a consultant designing distribution centers with his father. I was working on Wall Street with Morgan Stanley.   Jeff and Arlen were in an entrepreneurship class at NYU and had the idea to create a 3PL in response to the wild west days of the dot-com boom. They asked me if I was interested and before we even sketched out the business on the back of a napkin, we were all in. In those pre-bust dot-com days, everyone was working on coming up with the next big internet-powered, consumer-facing innovation. And that’s really what struck us:  Someone’s going to have to ship all of this stuff.   We saw an opportunity that was not getting a lot of attention – and our advantage was that we had Jeff and his father, Allen. After working... --- - Published: 2024-02-22 - Modified: 2025-05-12 - URL: https://www.capacityllc.com/7-steps-for-ecommerce-fulfillment-optimization/ - Categories: Order Fulfillment In today’s fast-paced e-commerce landscape, efficient order fulfillment is the cornerstone of a successful operation. With more consumers expecting rapid delivery at low costs, businesses face increasing pressure to meet these demands while navigating supply chain disruptions and rising transportation expenses. Optimizing your fulfillment processes is a strategic way to overcome these challenges, streamline operations, and delight customers. Let’s explore the steps and benefits of a well-executed e-commerce fulfillment strategy. Why Fulfillment Optimization Matters Effective order fulfillment isn’t just a back-office function—it’s a critical driver of customer satisfaction and business growth. Key Benefits: Improved Customer Satisfaction: Fast and reliable delivery enhances customer loyalty. Meeting same-day or next-day delivery expectations can turn first-time buyers into repeat customers. Expanded Customer Reach: Efficient fulfillment opens doors to speed-sensitive customers and allows businesses to reach broader geographic markets. Lower Shipping Costs: Faster processes reduce the need for costly expedited shipping, ensuring cost-effective delivery methods. Inventory Reduction: Streamlined fulfillment reduces the need for excess inventory, freeing up working capital and reducing carrying costs. Reduced Operational Expenses: Optimized logistics minimize warehousing and labor costs, increasing overall efficiency. 7 Steps to Fulfillment Optimization 1. Leverage an Order Management System (OMS) An OMS, such as ChannelApe, ensures accuracy and efficiency in order processing. By automating inventory tracking, order updates, and fulfillment workflows, an OMS provides real-time visibility into stock levels and shipping timelines. This improves order accuracy and enhances communication with customers. 2. Enhance Order Visibility Real-time inventory tracking is essential as your e-commerce business scales. Invest in... --- > As we examined the year end data for 2023, we found some interesting stories with insights that you can apply. - Published: 2024-02-12 - Modified: 2024-02-13 - URL: https://www.capacityllc.com/fulfillment-trends/ - Categories: B2B Retail Fulfillment, Order Fulfillment, Supply Chain Strategy As a 3PL, we generate a lot of data. We use this data to make strategic business decisions and ensure that we’re able to deliver for our clients. We also use it to capture trends that we can share with our client base with the intent of helping them identify growth opportunities. Coming out of 2023, here are a few data stories and trends we found interesting... As a 3PL, we generate a lot of data. We use this data to make strategic business decisions and ensure that we’re able to deliver for our clients. We also use it to capture trends that we can share with our client base with the intent of helping them identify growth opportunities. Coming out of 2023, here are a few data stories and trends we found interesting... Growth Goes International In 2021, we fulfilled 8. 1 million units internationally. That number grew 17% in 2022 to 9. 5 million. But in 2023, we processed 20. 9 million units internationally, resulting in a 120. 6% jump compared to 2022. Why the massive leap? We can point to a few factors. One of our leading beauty brands opened up to Sephora Europe in 2023. They worked hard to grow their Sephora presence in Canada, the Middle East and Australia as well. There were also a handful of regulatory changes that created opportunity for the brand. (Side note: We keep our finger on the pulse of commerce legislation both in the U. S. and internationally to help our clients evaluate markets and opportunities. ) As our client entered new Sephora markets, we scaled with them. Takeaway: If you’re only selling domestically, let’s talk about how you might be able to expand internationally. The growth opportunities are too significant to ignore. Celebrity Brands Skyrocket We handle ecommerce and retail fulfillment for a number of celebrity-backed brands. We don’t name names, but you’d know more... --- > Capacity is a consolidator for Ulta and Sephora. A consolidator is a third party logistics company (3PL) that ships multiple brands to a single retailer. - Published: 2024-02-09 - Modified: 2024-02-09 - URL: https://www.capacityllc.com/consolidation-delivers/ - Categories: B2B Retail Fulfillment, Order Fulfillment, Supply Chain Strategy We’re a Consolidator for Ulta and Sephora. Here’s What That Means. Capacity is a consolidator for Ulta and Sephora, two of the biggest beauty retailers in the world. In logistics parlance, a consolidator is a third party logistics company (3PL) that ships multiple brands to a single retailer. Instead of your brand shipping one purchase order to the retailer, a consolidator aggregates multiple brands into one full container load, a much more cost effective way to transport goods. Working with a 3PL that is a consolidator is win-win for brands and retailers. And it’s a win for the 3PL too. Here’s the breakdown. Brand Benefits of Working with a 3PL Consolidator The Retailer Pays for Shipping For brands this is huge. Their shipments are no longer prepaid. For a number of our brands that we consolidate to Sephora and Ulta, that translates into hundreds of dollars saved per week. For some, thousands. Because Sephora and Ulta send their own trucks and cover the shipping costs, consolidated brands don’t have to work with LTL carriers. They don’t have to deal with the time and expense that comes with managing their own B2B freight. Access to the Right People Breaking in with a retailer like Ulta or Sephora typically isn’t easy for young upstart brands. As a consolidator and long-time partner to both Ulta and Sephora, we know what that takes. In fact, we’ve helped a number of our brands strike relationships with both retailers. For our brands with Sephora or Ulta... --- - Published: 2024-01-25 - Modified: 2024-04-09 - URL: https://www.capacityllc.com/thinking-about-switching-3pls/ - Categories: B2B Retail Fulfillment, eCommerce Fulfillment, EDI Fulfillment, Logistics, Order Fulfillment, Supply Chain Strategy Evaluate your current solution, define what you need, and make an action plan. It's January 2024 The holiday crush is in your rearview mirror. You made it. The dust is still settling and you’re more than likely processing a few (or many) returns, but the fact remains... you made it. Now it’s time to retrospect; to look back at how things actually went. It’ll be a while before accounting can deliver financial reports. Your retailer relationships appear to be strong. The IT team says the eCommerce experience was bug-free. But how about your 3PL? Heading into the holiday season, you and your leadership team kept wondering: Are we with the right partner? At that time, you also knew that switching to a new 3PL mere months before Black Friday (or even Amazon’s Prime Big Deal Days) was a very bad idea. But still. You couldn’t shake the feeling. Whether your current 3PL is the one you’ve been with since you graduated to actually needing a 3PL or if it’s the one that fit your business at a particular moment in time, you’ve been wondering. Wondering, however, is often rooted in a gut feeling. And you want facts. Data. You're trying to make a decision on your 3PL: Stick with the status quo or make a move? We hope the following will help you make a decision. 1. Are you getting what you expected? TL;DR: Review your SLA. Is your 3PL making good on it? At the beginning of your relationship... --- - Published: 2024-01-16 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/capacity-and-happy-returns-strike-strategic-partnership-to-optimize-ecommerce-returns/ - Categories: Order Fulfillment, Partnerships We are excited to announce a strategic partnership with Happy Returns, a UPS company, one of the industry’s top commerce returns management platforms. With complementary expertise and a shared commitment to enhancing the ecommerce experience, this collaboration is set to fundamentally change the way businesses handle returns while driving customer satisfaction to new heights. So, what does this partnership mean for ecommerce businesses and their customers? 1. A Seamless Returns Experience Capacity and Happy Returns will provide an end-to-end returns experience that is simple, efficient, and hassle-free. Customers will enjoy the convenience of multiple return options, including in-person drop-offs at Happy Returns' Return Bar network of nearly 10,000 locations nationwide, making the returns process as effortless as the initial purchase. 2. Enhanced Efficiency By leveraging Capacity’s extensive logistics network and industry-leading fulfillment capabilities and Happy Returns' returns management software, businesses can expect a significant boost in efficiency. The partnership will optimize return routing, reduce transit times, and expedite the processing of returned items, ensuring quicker resolution for customers and decreased strain on ecommerce operations. 3. Insights Backed by Data In the ever-evolving world of ecommerce, reliable data and actionable insights are crucial for making informed business decisions. Through this partnership, businesses will gain access to comprehensive analytics and reporting capabilities that will help them better understand return patterns, identify trends, and make data-driven improvements to their offerings. This valuable information will ultimately contribute to increased customer satisfaction and loyalty. 4. Cost Reduction By optimizing logistics, reducing shipping expenses, and minimizing... --- > Here at Capacity, we recently onboarded a number of new apparel and fashion brands. Unsurprisingly, these markets see return rates as high as 40 percent. That translates into tens of thousands of units per month that require sorting, grading and restocking (if resellable). For these brands and their 3PLs, the struggle is real. And it’s only growing. That’s why we’ve invested heavily in building out a robust, streamlined reverse logistics program to make return management as cost effective as possible. Part of that investment has gone towards creating strong partnerships and integrations with return management systems, or RMSs. One of those RMSs is Loop Returns. - Published: 2024-01-11 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/why-apparel-and-fashion-brands-need-to-start-thinking-hard-about-returns-in-2024/ - Categories: Order Fulfillment Here at Capacity, we recently onboarded a number of new apparel and fashion brands. Unsurprisingly, these markets see return rates as high as 40 percent. That translates into tens of thousands of units per month that require sorting, grading and restocking (if resellable). For these brands and their 3PLs, the struggle is real. And it’s only growing. That’s why we’ve invested heavily in building out a robust, streamlined reverse logistics program to make return management as cost effective as possible. Part of that investment has gone towards creating strong partnerships and integrations with return management systems, or RMSs. One of those RMSs is Loop Returns. Here at Capacity, we recently onboarded a number of new apparel and fashion brands. Unsurprisingly, these markets see return rates as high as 40 percent. That translates into tens of thousands of units per month that require sorting, grading and restocking (if resellable).   For these brands and their 3PLs, the struggle is real. And it’s only growing.   That’s why we’ve invested heavily in building out a robust, streamlined reverse logistics program to make return management as cost effective as possible. Part of that investment has gone towards creating strong partnerships and integrations with return management systems, or RMSs. One of those RMSs is Loop Returns.   Together, we have more than a dozen mutual customers that we’re helping optimize returns. Our go-to person at Loop is Nate Lesperance.   Our head of partnerships, Jason Depietropaolo, recently caught up with Nate to talk about the future of returns and what all brands – including fashion and retail – need to be paying attention to down the road. Here’s the recap. Gone are the Days of Growth at all Costs Nate: From the pandemic you had so many VC-backed brands that put customer acquisition above everything else, it was growth at all costs. Now you’re really starting to see a lot of them change their focus. The focus is on revenue efficiency so they’re trying to reduce various costs. They’re trying to pull any lever they can. Jason: And getting smart about returns is a big part of that.  ... --- > Many growing brands start with a single channel focus – either B2B or direct-to-consumer (DTC). But as your brand evolves, managing multiple channels becomes essential for sustainable growth. While it might seem logical to handle B2B and DTC fulfillment separately, this approach often creates unnecessary complexity and missed opportunities. Let's explore why unifying your fulfillment operations can drive better results, and what to look for in an omnichannel fulfillment partner. - Published: 2023-12-15 - Modified: 2025-01-03 - URL: https://www.capacityllc.com/manage-both-b2b-b2c-through-one-3pl/ - Categories: B2B Retail Fulfillment, Order Fulfillment - Tags: Logistics, Order fulfillment, Supply chain Many growing brands start with a single channel focus – either B2B or direct-to-consumer (DTC). But as your brand evolves, managing multiple channels becomes essential for sustainable growth. While it might seem logical to handle B2B and DTC fulfillment separately, this approach often creates unnecessary complexity and missed opportunities. Let's explore why unifying your fulfillment operations can drive better results, and what to look for in an omnichannel fulfillment partner. Many growing brands start with a single channel focus – either B2B or direct-to-consumer (DTC). But as your brand evolves, managing multiple channels becomes essential for sustainable growth. While it might seem logical to handle B2B and DTC fulfillment separately, this approach often creates unnecessary complexity and missed opportunities. Let's explore why unifying your fulfillment operations can drive better results, and what to look for in an omnichannel fulfillment partner. The Power of Unified Inventory Management Managing inventory across channels is one of the most complex challenges growing brands face. When B2B and DTC operations are separated, you're essentially running two parallel businesses with double the complexity. The reality is that modern inventory management should be channel-agnostic at its core, while accommodating channel-specific requirements in execution. Consider these key differences in channel requirements: B2B typically requires EDI compliance and retail routing guides DTC demands real-time inventory accuracy and fast shipping B2B orders are largely predictable and scheduled DTC ordering patterns can be highly variable B2B tracks by pallet and case DTC requires individual unit tracking A unified approach brings clarity and control to these complexities. Smart Storage Strategy: The Efficiency Multiplier When you combine B2B and DTC inventory storage, you unlock significant operational advantages. Smart storage strategy isn't just about warehouse space – it's about creating flexible inventory pools that can serve any channel while maintaining clear visibility and control. Key benefits of unified storage include: Reduced overall inventory requirements Lower carrying costs Minimized dead stock Improved inventory turns Greater... --- - Published: 2023-12-04 - Modified: 2025-05-21 - URL: https://www.capacityllc.com/seamless-logistics-solutions-capacity-and-loop-returns-partnership/ - Categories: Customer Experience, eCommerce Fulfillment, Inside Capacity, News, Partnerships Capacity and Loop Returns have entered into a partnership to optimize e-commerce logistics and tackle the longstanding issue of product returns. What this means: Streamlined Returns Management: Combining Capacity's logistics expertise with Loop Returns' advanced technology, the partnership presents a returns management system seamlessly integrated into the e-commerce ecosystem. This system simplifies the returns process, increases customer satisfaction, and optimizes operational efficiency. Enhanced Visibility and Analytics: Through advanced analytics and access to real-time data, retailers can gain valuable insights into their returns process. This equips them with the knowledge to implement strategies to reduce return rates and increase customer satisfaction. Exceptional Customer Experience: The collaboration aims to deliver an enhanced customer experience, by providing hassle-free returns, swift processing, and transparent tracking. This commitment bolsters customer loyalty, improves brand reputation and encourages repeat purchases. In conclusion, the partnership between Capacity and Loop Returns offers comprehensive logistics solutions, providing e-commerce businesses with an efficient platform for returns management. The collaboration highlights a shared commitment to innovation, operational excellence, and the potential growth of the e-commerce sector. --- - Published: 2023-11-28 - Modified: 2023-11-28 - URL: https://www.capacityllc.com/are-you-ready-for-mocra/ - Categories: eCommerce Fulfillment, Logistics, News, Order Fulfillment - Tags: news, Supply chain management The Modernization of Cosmetics Regulation Act of 2022 (MoCRA) is a new law empowering the Food and Drug Administration (FDA) to oversee cosmetics in the United States. This law is intended to improve the safety of cosmetic products that millions of people use daily. This legislation introduces various changes impacting the creation and sale of cosmetic products. It mandates stricter adherence to regulations, with the FDA taking a closer look at cosmetic products and their ingredients. The majority of these regulations were originally intended to go into effect one year after the law was passed, December 29, 2023. However, on November 8, The U. S. FDA announced they have postponed enforcement of cosmetic product registration and listing requirements under the MoCRA until July 1, 2024. Additionally, facilities engaged in post-Dec. 29, 2022, cosmetic production and products marketed after this date have enforcement relief until the July 1, 2024, deadline. MoCRA establishes significant rules, including: Adverse Event Reporting: A representative of the company is required to promptly inform the FDA of any serious issues resulting from the use of a cosmetic product within the United States, within a 15-day timeframe. Additionally, they must provide a copy of the product's packaging label. Mandatory Recall Authority: Should the FDA identify a cosmetic product as unsafe or improperly labeled, posing a risk of harm or fatality, the FDA can mandate the removal of the product from the market if the responsible party fails to take action independently. Records Access: Under certain conditions, the FDA... --- > In today's competitive business environment, effective inventory control is more than just keeping track of stock—it's a critical driver of cash flow and business success. At Capacity, we've seen how improved inventory control directly impacts our clients' financial performance through four key business outcomes: enhanced customer satisfaction, increased sales volume, improved profit margins, and optimized cash flow. - Published: 2023-11-08 - Modified: 2025-01-03 - URL: https://www.capacityllc.com/save-money-maximize-cash-flow/ - Categories: Order Fulfillment, Supply Chain Strategy - Tags: inventory, Supply chain In today's competitive business environment, effective inventory control is more than just keeping track of stock—it's a critical driver of cash flow and business success. At Capacity, we've seen how improved inventory control directly impacts our clients' financial performance through four key business outcomes: enhanced customer satisfaction, increased sales volume, improved profit margins, and optimized cash flow. The Critical Connection Between Inventory and Cash Flow For e-commerce brands and retailers, maintaining healthy cash flow can mean the difference between success and failure. Industry studies have shown that nearly one-third of e-commerce businesses cite "running out of cash" as their primary reason for failure. This sobering statistic underscores the vital importance of strategic inventory control in maintaining positive cash flow. Cash flow, defined as the net movement of money in and out of a business, is particularly sensitive to inventory management decisions. Every dollar tied up in excess inventory is a dollar unavailable for other critical business needs, from marketing investments to operational improvements. Understanding this relationship is crucial for sustainable business growth. Four Pillars of Cash Flow Optimization Enhanced Customer Satisfaction Drives Revenue When brands maintain precise inventory control, they can deliver a superior post-purchase experience that drives customer loyalty and positive word-of-mouth. This improvement in customer satisfaction has a direct impact on cash flow by: Reducing customer acquisition costs through increased referrals Minimizing costly returns and exchanges Generating repeat purchases that provide predictable revenue streams Accurate Inventory Enables Multi-Channel Growth With real-time inventory visibility and control, businesses can confidently... --- > Your brand is scaling fast. Orders are flowing in, your customer base is growing, and what started as a dream is becoming a thriving reality. But there's a challenge: your fulfillment partner isn't keeping pace with your growth. - Published: 2023-10-02 - Modified: 2025-01-03 - URL: https://www.capacityllc.com/when-youve-outgrown-your-3pl/ - Categories: Customer Experience, Order Fulfillment, Supply Chain Strategy - Tags: 3PL, Order fulfillment Your brand is scaling fast. Orders are flowing in, your customer base is growing, and what started as a dream is becoming a thriving reality. But there's a challenge: your fulfillment partner isn't keeping pace with your growth. Your brand is scaling fast. Orders are flowing in, your customer base is growing, and what started as a dream is becoming a thriving reality. But there's a challenge: your fulfillment partner isn't keeping pace with your growth. This scenario is more common than you might think. Many scaling brands switch fulfillment partners every few years as they outgrow their current provider's capabilities. While this can feel daunting, it's often a positive sign – your brand has reached a new level of success and needs operations that can match your ambitions. Let's explore the key indicators that suggest it's time for a change, and what to look for in your next fulfillment partnership. When KPIs Start Slipping Growth shouldn't mean compromising on quality. If you're seeing consistent issues with order accuracy, shipping timeliness, or inventory management, it's a clear signal that your current fulfillment operations need an upgrade.   Watch for: Increasing error rates in picking and packing Rising customer complaints about wrong or damaged items Delays in order processing and shipping Inventory discrepancies affecting your ability to sell These issues aren't just operational headaches – they can directly impact your customer experience and brand reputation. Technology That Can't Keep Up In today's fast-paced ecommerce environment, basic or outdated fulfillment technology can hold your brand back.   Warning signs include: Limited visibility into real-time inventory levels Delays in order status updates Difficulty troubleshooting customer service issues Manual processes that should be automated Lack of integration capabilities with your tech stack... --- > Many of our clients view sustainability as not only a core responsibility but also a driver of business growth. Here's how we work with them. - Published: 2023-04-20 - Modified: 2024-04-26 - URL: https://www.capacityllc.com/sustainability-the-new-business-model/ - Categories: Inside Capacity - Tags: culture, inside capacity As an omnichannel order fulfillment provider to numerous beauty companies, we respect our clients for making sustainable, environmentally-conscious decisions in operating their businesses. Our initiatives range from consolidating and reducing miles on the road for Ulta to making eco-friendly packing material choices. Capacity is always looking for sustainable and environmentally conscious solutions whenever we can. Last April, we were able to consolidate shipments to such an extent that more than 900,000 trucking miles were eliminated for Ulta. That's a lot of air pollution avoided, thanks to our Ulta and Capacity colleagues! Our New Jersey campuses have over 100,000 SF of solar panels, with excess solar production delivered back to the state's grid. We do not use any Styrofoam packing peanuts and make sure to use recycled corrugates and other recyclable materials. We even encourage our employees to carpool as much as possible, which we estimate removes the use of approximately 50,000 gallons of fuel per year. As we continue to work on being more environmentally conscious, our clients go above and beyond to ensure sustainable ways of sourcing eco-friendly ingredients and creating ecologically optimal ways to get their products to their customers. Actively choosing to go green in the beauty space is a complicated choice, but that does not mean it is impossible. The number of customers seeking out clean beauty and wellness brands is growing. More and more brands are successfully executing this goal. Here are some of our clients that have sustainability as a core value: Moonjuice Founder... --- > 2023 ocean carrier rates are finally in decline, but how low should you go? For shipping services, beware deals that are too good to be true. - Published: 2023-04-14 - Modified: 2023-04-18 - URL: https://www.capacityllc.com/2023-ocean-container-rates/ - Categories: Logistics, Order Fulfillment - Tags: Logistics While carriers might be missing the heady days of 2022, we're a few months into 2023 and ocean container rates are heading in a much better direction, as far as shippers are concerned. The market has gradually adjusted back towards shippers, with rates normalizing from the crazy peaks of recent years. Once again, shippers have some degree of bargaining power and are beginning to use it. 2023 Ocean Container Rates Present Opportunities We’ve all seen e-mails offering ocean freight container rates from China to the US of $1,000 to $2,000. To put those numbers in context, this is approximately one-tenth of what we saw during the pandemic. As our supply chains adjust to this new reality, it's time to investigate possibilities for your international inventory moves. As we remain in an otherwise inflationary environment, 2023 ocean container rates present a compelling opportunity to reduce costs. But wait! As container rates decline, so can service. Not all rates are created equal and some are simply too good to be true. Let's look at why that is. Balancing cost with reliability Down from $21,000 to $1,400 in just 15 months? Incredible! But consider this: would you book a critical ocean freight shipment by responding to an unsolicited email for low low carrier rates, like the ones we get every day? How do you know whether to trust the terms offered by your manufacturer, forwarder, or fulfillment partner? Pulling containers off of the port seems increasingly like a dark art: how many times... --- > Customers love to see orders hit their doorstep in days or even hours. Here's the full spectrum of order fulfillment that makes it possible! - Published: 2023-03-29 - Modified: 2024-04-26 - URL: https://www.capacityllc.com/the-spectrum-of-order-fulfillment/ - Categories: Order Fulfillment Order fulfillment extends far beyond picking and shipping an order. For over two decades, the Capacity team has embraced an approach focused on the full spectrum of order fulfillment. From setting up pick-pack systems that seamlessly blend human expertise and robotic automation to designing/implementing creative packaging that enhances a brand and delights customers, our fulfillment services influence so many aspects of the customer experience. In the video below, our CSO Thom Campbell covers the creative approach that's required to achieve this breadth of service. And in this article, we'll unpack some of the ways that full spectrum of order fulfillment can be used to enhance a customer's experience with your brand! Packaging Encapsulates Full Spectrum Fulfillment Packaging has become synonymous with customer experience. There is a wide spectrum of customer experiences you can choose from. On one end, there is cheap and cheerful.  Amazon drops a product in a nondescript box, tapes it up, and sends it off to the customer. Cost-effective? Sure. Exciting for the end customer? Not so much. They just open the box and put away the item, which is absolutely fine for some product categories but a missed opportunity for so many others. On the other end of the packaging spectrum, there's a curated experience that makes the customer feel special. The enormous amount of care taken in the presentation of their order, added to the fact that the physical package is aligned with their online experience and overall sense of the company, combines to build... --- > In recognition and respect of International Month 2023, Capactity looks at the achievements of exceptional women across the sectors we serve. - Published: 2023-03-17 - Modified: 2023-05-12 - URL: https://www.capacityllc.com/international-womens-month-2023/ - Categories: Inside Capacity, Order Fulfillment - Tags: culture, inside capacity For International Women’s Month, we want to take the time to #embraceequity and recognize the women in leadership here at Capacity who make a difference every day through their dedication and guidance.   Even in the beauty and wellness space, a vertical that we often service, a vast majority of cosmetic businesses are owned and operated by men. The realm of supply chain and logistics is a male-dominated space. However, the demographic has slowly changed over time, with more women like Anne Drake, Founder of AWESOME (Achieving Women’s Excellence in Supply Chain, Operations, Management and Education) and Ellen Voie, President and CEO of Women in Trucking Association, showing up and showing the industry that women can get it done. This commendable group of Capacity women reflects on what it takes to show up as a woman in leadership in a male-dominated space, as well as sharing their valuable perspectives, thoughts, and advice on how they paved the way to become strong leaders. Jocelyn Petersen, CFO "For me, being a female executive leader has often been about being part of a minority standout in a multitude of corporate settings often dominated by male colleagues.  It's all about raising the bar to show why you – as a female leader - are the exception.  This means operating with integrity, being measured and collaborative, demonstrating business smarts, and having a high level of emotional intelligence. I do believe there’s a level of inherent gender dynamics that distinguishes the female voice and contributes to... --- - Published: 2023-02-27 - Modified: 2025-02-26 - URL: https://www.capacityllc.com/mastering-multichannel-fulfillment-how-3pl-can-power-your-omnichannel-strategy/ - Categories: Logistics, Order Fulfillment - Tags: Order fulfillment, Supply chain, Supply chain management Your customers expect seamless experiences across every channel. When you're ready to scale your multichannel strategy, reliable fulfillment becomes the foundation of your success. Here's how partnering with a 3PL can transform your ambitious plans into flawless execution. Beyond the Warehouse: Modern 3PL Solutions Today's 3PL providers deliver more than storage space. They're strategic partners equipped with advanced technology and deep expertise to handle every aspect of your fulfillment: Real-time inventory management across all channels ensures you never miss a sale or disappoint a customer. Our systems track every item with over 99. 9% accuracy, giving you the confidence to expand into new markets. Advanced picking, packing, and shipping operations process orders within 24 hours, maintaining consistency even during your biggest growth moments. When your brand goes viral, your fulfillment keeps pace. Value-added services like kitting and quality control support your brand's unique needs, letting you focus on product development and marketing while we handle the operational details. Building Your Multichannel Success When you're ready to scale across channels, these strategies ensure your fulfillment supports your growth: Strategic Communication Maintain clear alignment with your 3PL partner through: Regular performance reviews to track progress against your growth targets Real-time updates on inventory levels and order status Proactive planning for seasonal peaks and promotional events Technology Integration Turn data into growth opportunities with: Immediate inventory insights across all sales channels Automated order routing to optimize delivery times Predictive analytics to inform expansion plans Location Optimization Support rapid delivery while controlling costs through:... --- > In recognition and respect of Black History Month 2023, Capacity honors the legacy of black pioneers across supply chain and logistics. - Published: 2023-02-02 - Modified: 2025-02-10 - URL: https://www.capacityllc.com/celebrating-black-history-month-2023/ - Categories: Inside Capacity - Tags: culture, inside capacity In recognition of Black History Month, it's our great privilege to feature some of the black men and women who pioneered the path in supply chain management and logistics. We recognize those like Mary Fields, Elijah McCoy, Andrew Beard, and Edwina Justus, who made their mark in this integral and growing industry. Mary Fields Mary Fields was the first Black woman to work as a route mail carrier for the United States Postal Service. After being emancipated in the 1860s, she became a groundskeeper for a convent in Ohio then eventually found her way to the USPS as a star route carrier. Mary traveled by stagecoach to defend and protect mail from thieves and bandits, whilst also delivering mail. Known as Black Mary and Stagecoach Mary, she had a tough demeanor, fearlessly spoke her mind, and enjoyed her spare time at shooting ranges. While she exhibited an intimidating exterior, she was also known to be a generous and kind mail carrier who paved the way for female minorities in the distribution field. Elijah McCoy Elijah McCoy was an iconic inventor who helped trains move faster and more efficiently with his invention of an automatic oil lubricator in 1872. He was born in Canada to parents who had fled enslavement in Kentucky. At three years old his family returned to the states where he became a citizen and resident. At the age of 15, after showing some interest in mechanics, he was sent to Scotland to learn mechanical engineering. Upon his... --- - Published: 2023-02-01 - Modified: 2025-02-26 - URL: https://www.capacityllc.com/what-is-strategic-inventory-operations-sio/ - Categories: B2B Retail Fulfillment, Order Fulfillment - Tags: Order fulfillment, retail In today's dynamic retail landscape, inventory management has evolved far beyond the traditional concepts of stock counting and reordering. Strategic Inventory Operations (SIO) represents a fundamental shift in how businesses approach inventory management, moving from reactive tactics to proactive strategy. At Capacity, we've seen firsthand how this evolution is reshaping retail success stories and creating competitive advantages for forward-thinking brands. The Strategic Evolution of Inventory Management The journey from traditional inventory management to Strategic Inventory Operations reflects the broader transformation of retail itself. Where businesses once focused primarily on maintaining stock levels, today's market demands a more sophisticated approach that treats inventory as a strategic asset rather than just a necessary cost of doing business. This evolution has been driven by several key factors. First, the rise of omnichannel retail has created complex networks of inventory movement, where stock must flow seamlessly between online and offline channels. Second, changing consumer expectations have raised the stakes for inventory accuracy and availability. Finally, economic pressures have made it more critical than ever to optimize working capital tied up in inventory. Understanding the Strategic Value of Inventory Strategic Inventory Operations recognizes that inventory decisions impact every aspect of a business's performance. Stock levels affect not just availability but cash flow, storage costs, customer satisfaction, and ultimately, market competitiveness. This broader perspective helps businesses make inventory decisions that align with their overall strategic objectives rather than just operational needs. Consider how inventory strategy influences customer experience. When a business maintains optimal inventory levels, it... --- - Published: 2023-01-25 - Modified: 2023-02-10 - URL: https://www.capacityllc.com/wwd-digital-beauty-2023-event-walkthrough/ - Categories: News, Order Fulfillment The intersection of personal care and digital-first customer journeys gets busier every year. Online sales are a key driver of the beauty and wellness sector's growth, so events that gather experts and leaders from the field are inevitably a popular ticket. The annual WWD Digital Beauty Forum continues to lead this category and push the envelope on topics that define beauty brands in the digital age. Its latest iteration was held at CONVENE in New York City on January 24th, with Team Capacity in attendance. Here's a quick recap of what we saw and heard during a hectic day of expert speakers and panel discussions. WWD Digital Beauty 2023: What We Saw First things first: you know a show is going to resonate when your clients' products are putting in work as you set foot in the building. Touchland hand sanitizer (left) in the lobby and MALIN + GOETZ toiletries (right) in the restroom reiterated that we work with some of the best brands in the business! The first talk we caught was from Angelica Munson, Global Chief Digital Officer at Shiseido. Japanese beauty brand Shiseido anchors itself in the intricacies of the microbiome. Specifically, the microbiome of healthy Japanese women, from which the brand creates skincare products that nourish the skin as a diverse ecosystem. Shiseido aims to cater its products to a wide variety of skin types, while rooting its mission in the Japanese drive for continuous improvement and innovation. According to Tokyo-based Munson, this considered, holistic approach... --- > As an exciting New Year promises both challenges and opportunities across the supply chain, here are five 3PL trends to be aware of in 2023. - Published: 2023-01-17 - Modified: 2023-07-24 - URL: https://www.capacityllc.com/3pl-trends-2023/ - Categories: Order Fulfillment - Tags: Logistics, Video As the world continues its drawn-out attempt to shake off post-pandemic supply chain constraints and the US economy grapples with inflationary headwinds, we face a challenging year ahead. Various 3PL trends represent an opportunity to rise to these challenges. Despite those hurdles, the prospects for growth in certain sectors are surprisingly good and the need to reimagine supply chains offers opportunities to tackle longstanding problems, from labor commoditization to an unhealthy obsession with short-term results. 3PL Trends for the Year Ahead Here are five trends in third-party logistics to watch out for in 2023: Adapted Automation Micro Fulfillment Assessing the Cost of 3PL Commoditization Layering in Appropriate Technology Long-term Logistics Partnerships In the video above, our CSO Thom Campbell covers three of these trends that he expects to be especially influential. For a deeper dive into each individual trend, read on! Adaptation of Automation  Deploying new technology on a regular cadence requires a significant investment in engineering team talent.  These are highly qualified, sought-after positions operating to extremely tight project management constraints.  These talents need to be focused and directed to make the most of their efforts. In short, be extremely judicious when selecting the next piece of technology you want to implement.   For this reason, applicable adaptation of automation is increasingly a focus of ambitious brands who want to achieve significant growth in short order. To do this, the automation you choose should be driven by its impact on the experience of your customers and colleagues, rather than... --- > How does the eCommerce fulfillment process work? It's a question we hear often -- and which we unpack in this article. - Published: 2022-10-17 - Modified: 2023-12-08 - URL: https://www.capacityllc.com/ecommerce-fulfillment-process/ - Categories: eCommerce Fulfillment, Order Fulfillment How does the eCommerce fulfillment process work? It's a question we hear from startups - and sometimes even established retailers - quite often. The world of fulfillment has some fairly straightforward steps that are underpinned by a whole lot of technology and expertise, which along with logistics terminology can make the process feel impenetrable. Where possible, we like to keep things simple and share what we do in an accessible way. That's why our "Unpacking" articles exist. In this one, we'll explain some fundamental steps in the eCommerce fulfillment process and walk you through the terms associated with each stage. Let's dive in! How Does the eCommerce Fulfillment Process Work? An overview of the constituent parts is usually best for folks who are new to the topic. The terms used here are familiar to most in our industry, though they can still be opaque in terms of their detail and how each is enacted. As a critical section of your eCommerce supply chain, the fulfillment process covers everything from the job of physically storing products to managing online orders, selecting the requested items from inventory, and ensuring safe and speedy delivery to the final destination (i. e. your valued customer! ) But it doesn't stop there. Post-order service can be just as important as the shipping piece, which is why delivery confirmation and returns management must also be considered. Having established the breadth and importance of this activity, the bare bones of the eCommerce fulfillment process can be summarized as... --- > Capacity celebrates Japanese cultural successes and ties to the USA with strategic partners Mitsui USA at the Japan Society annual gala. - Published: 2022-06-24 - Modified: 2023-05-12 - URL: https://www.capacityllc.com/japan-society-mitsui-usa-capacity/ - Categories: Inside Capacity, News - Tags: Capacity LLC, culture, inside capacity, Japan Society, Mitsui USA Earlier this week, Capacity CEO Jeff Kaiden and his wife Elizabeth attended the Japan Society's annual gala at Cipriani 42, at the invitation of Mr. Sayu Ueno.   Ueno-san is President and CEO of Mitsui & Co. , Ltd.  (USA), with whom we announced a strategic partnership last year. He is also a Japan Society board member and is pictured below standing in the center, alongside Mr. Yasuhiro Sakoh - giving the thumbs up - who runs the Mitsui business unit that works directly with Capacity. In addition to greetings from NYC Mayor Eric Adams and NY Secretary of State Robert Rodriguez, we were treated to a keynote address by Jane Fraser, the CEO of Citi.  Another highlight was the presentation of the Japan Society Award to New York Yankees legend, Hideki Matsui.   This year marks the 150th anniversary of the introduction of baseball to Japan, affording the award extra meaning.  Did I mention that the award was presented to "Godzilla" by his former Yankees manager, Joe Torre? The strong friendships and cultural ties between New York and Japan were highlighted throughout the event. Among a variety of notable attendees, the annual gala dinner was attended by Japan's ambassador to the United Nations, as well as dignitaries from many nations. The sake was also flown in from Kanagawa, Japan for the event... delicious! Capacity LLC and Mitsui's close relationship is an example of teams from two nations working together to reach mutually beneficial business and personal objectives, both in the USA and overseas.... --- > Choosing your 3PL partner is a business-critical decision. Here are five ways that a good 3PL forges true partnerships with clients. - Published: 2022-02-24 - Modified: 2022-04-21 - URL: https://www.capacityllc.com/your-3pl-fulfillment-partner-5-qualities-of-capacity/ - Categories: Video Selecting a 3PL fulfillment partner is no small task. It takes a lot of preparation to define your requirements, extensive research to draw up your shortlist, and many months after that to confirm there's a good fit and agree terms. Even after all that hard work, there are things you can miss and some relationships simply don't work out, meaning it's time to start again. In terms of long-term growth, finding a true partner for your fulfillment business, rather than just another service provider, is key. The five qualities shared below are traits that we believe are core to a successful relationship with your selection for third-party logistics service. As a committed 3PL fulfillment partner to our clients, existing and new, we also include five companion videos to show how Capacity approaches and exemplifies these qualities. 5 Qualities of a True 3PL Fulfillment Partner While size and price are undeniably important aspects of any decision to engage a 3PL, there are many other areas that matter. Not every quality is as clearly visible as a rate sheet or number of facilities, but those intangible attributes often highlight the difference between a standard service provider and a true partner for your business. A deep and healthy partnership makes for a more responsive, flexible fulfillment operation. This is a partner that understands your needs and adapts as your brand grows. A shallow relationship of convenience might work for a short time, but can quickly turn into an expensive mistake when it fails... --- - Published: 2022-02-16 - Modified: 2025-02-26 - URL: https://www.capacityllc.com/challenges-and-benefits-of-inventory-visibility/ - Categories: Order Fulfillment In today's fast-moving beauty and wellness market, inventory visibility isn't just about tracking stock levels—it's about maintaining the customer experience that built your brand. Without real-time insight into what you have and where it is, you risk both additional costs and compromised customer service through inventory inaccuracies. McKinsey & Company reports that companies worldwide are experiencing warehousing costs of nearly $385 billion per year, a figure that's expected to grow as order fulfillment becomes increasingly complex. For growing brands, real-time inventory visibility will be crucial in the coming years as we move toward more efficient inventory control and sustainable supply chain operations. Key Challenges in Inventory Management Underselling Challenges It's a common scenario: Your latest product launch drives a surge in sales, prompting a major restock—only to see demand normalize unexpectedly. Without clear visibility into inventory levels and locations, you might find yourself replenishing SKUs that don't need it or heavily discounting products just to clear warehouse space for new launches. Overselling Risks The flip side can be equally damaging. Without proper inventory management and control, miscommunication can lead to customers purchasing items you don't have in nearby warehouses. This creates disruption in restocking and longer wait times that impact customer satisfaction. This risk is particularly acute during influencer campaigns and promotional periods. Data Synchronization Gaps Managing inventory involves multiple steps, from calculating optimal stock levels to ensuring efficient picking and packing for timely customer delivery. Keeping these procedures synchronized—especially crucial for beauty and wellness brands with strict temperature control... --- > Entertainment and education are in order when we hear a supply chain CEO interview with Martin Harshberger, who hosts the Capacity team here. - Published: 2022-02-11 - Modified: 2022-02-16 - URL: https://www.capacityllc.com/supply-chain-ceo-interview-our-team-talks-to-martin-harshberger/ - Categories: Supply Chain Strategy - Tags: martin harshberger, podcast, Supply chain management If you're anything like us, podcasts are an increasingly attractive source of entertainment and education. These are qualities that resonate any time we hear a supply chain CEO interview with Martin Harshberger, host of the Manufacturing Supply Chain CEOs (MSCC) show. Martin is a two-time founder and CEO with more than four decades of experience under his belt. That time spans everything from ambitious young businesses to Fortune 500 companies, during which his understanding of logistics and operations has been key. He has also written two books, entitled “Bottom Line Focus" and “Conscious Business Development". In other words, he's a great person to talk to if you have an interest in navigating operational challenges and driving robust, reliable growth in the years to come! That's exactly what this supply chain CEO interview does, as Capacity's venerable co-founder and CSO Thom Campbell and our multi-talented marketing analyst Gabriela Abarquez sit down for a wide-ranging chat with Martin on the MSCC podcast. Listen above. Supply Chain CEO Interview: The Challenges of 2021 After providing a little background around the life and times of Capacity, Thom and Gabriela reflect on the supply chain challenges of the past year, as well as the industry changes wrought by the fluctuations of living through a global pandemic. Needless to say, things look a lot different to the landscape that retailers and 3PL companies looked out on entering 2020. Some of the observations around these changes include: "Business changed dramatically. eCommerce flipped B2B retail orders on its head during... --- - Published: 2022-02-02 - Modified: 2025-02-26 - URL: https://www.capacityllc.com/what-is-distributed-order-management-dom/ - Categories: Order Fulfillment Your customers dream of instant gratification. You dream of seamless operations. Through Distributed Order Management (DOM), we help turn both dreams into reality. When traditional order management holds you back, DOM propels you forward with smart, strategic fulfillment that delights customers and drives growth. Through our strategic network spanning New Jersey, Indiana, California, and the UK, we help ambitious brands deliver exceptional customer experiences while maintaining operational efficiency. Each order is optimized, each delivery precisely planned, supported by technology that scales with your business. How DOM Works for Your Business DOM transforms order fulfillment by analyzing real-time data including inventory levels, customer location, and operational capacity to determine the optimal fulfillment path. When a customer orders from Los Angeles, they receive their package from our California facility. When you expand to Europe, we can ship directly from the UK, reducing transit times and costs. Key Benefits That Drive Growth We handle fulfillment so you can focus on scaling your business: Smart shipping optimization that reduces costs while improving delivery speeds Complete inventory visibility across our entire network, preventing stockouts and overselling Scalable operations that grow seamlessly from thousands to millions of orders Efficient multi-location order management for complex fulfillment needs Real-time tracking and updates that keep customers informed and satisfied Customizable fulfillment rules that align with your business goals, whether you're prioritizing speed, cost, or sustainability DOM Technology in Action Focus on your next big move. Our DOM-powered infrastructure handles the details: Seamless platform integration that keeps your operations running... --- > The 2021 peak season for eCommerce & in-store shopping offered lessons for retailers. Stats show 2020 differences and what it means for 2022. - Published: 2022-01-15 - Modified: 2024-12-04 - URL: https://www.capacityllc.com/7-stats-2021-peak-season-for-ecommerce-b2b/ - Categories: B2B Retail Fulfillment, eCommerce Fulfillment Another holiday is in the rearview mirror, so for retailers it's time to assess how everything went -- and how those findings will inform plans for 2022. Our look at some key metrics from the last six weeks explores some defining characteristics of the 2021 peak season for eCommerce and B2B retailers, as well as what they mean for the year ahead. How Was the 2021 Peak Season for eCommerce Different to 2020? As the first holiday season impacted by the pandemic approached, we took a look at 3 Ways the 2020 Peak Season is Different to Any Other. How did those differences play out and did they hold true for 2021 as well? For starters, consumers continued to shop early. Retailers understood the value of spreading demand into October, as Amazon achieved with an October Prime Day event in 2020. Many brands planned promotions well in advance of Black Friday. This trend was accelerated by supply chain uncertainty hanging over the holiday, with ongoing delays at crucial hubs like the Port of Los Angeles/Long Beach. Some shoppers got in early to avoid disappointment, as industry observers had recommended for months. A notable change was the return of confidence towards in-store shopping, at least during the initial part of the holidays before the Omicron variant surged in December. With vaccinations and booster shots tipping the balance back towards in-person activity for much of the second half of the year, consumers were emboldened to return to stores in a way that... --- > Capacity announces a strategic partnership with Mitsui USA, supporting operations, strengthening clients, and expanding international growth. - Published: 2021-10-26 - Modified: 2021-10-29 - URL: https://www.capacityllc.com/capacity-llc-announces-strategic-partnership-with-mitsui-usa/ - Categories: News, Press Releases - Tags: mitsui Today, Capacity is pleased to announce that we have entered into a strategic partnership with Mitsui & Co. (U. S. A. ), Inc. (“Mitsui USA”).   Mitsui USA is a wholly-owned subsidiary of Mitsui & Co. , Ltd. , one of the most diversified and comprehensive trading, investment, and service enterprises in the world. The partnership combines Capacity’s proven 20-year track record with Mitsui USA’s global reach and capabilities in the logistics sector. “Capacity has chosen a highly respected strategic partner with a global network and a deeply compatible cultural mindset of prioritizing the needs of its customers. Mitsui USA will further support Capacity’s operations, our commitment to customers, and growth into international markets,” said Capacity CEO, Jeff Kaiden. “Mitsui USA enjoys a long history of partnering with innovative and high-performing market leaders, fostering their vision, and helping to create value together. We are excited to support Jeff and his team in the next phase of Capacity’s growth” said Matthew Maher, a General Manager at Mitsui USA’s Financial and New Business Division. Capacity’s current management team will remain in place and continue to execute their vision. Terms of the transaction were not disclosed.   Republic Partners and Longsight Advisors acted as financial advisors to Capacity in the transaction. Sidley Austin LLP served as legal counsel to Capacity. O’Melveny & Myers LLP served as legal counsel to Mitsui USA. To contact Capacity, e-mail info@capacityllc. com or click to learn more about our services here: https://www. capacityllc. com/what-we-do/ For more information on... --- > In recognition and respect of Black History Month 2023, Capacity honors the legacy of black pioneers across supply chain and logistics. - Published: 2021-10-11 - Modified: 2023-10-11 - URL: https://www.capacityllc.com/cbd-and-supplements/ - Categories: Order Fulfillment - Tags: culture, inside capacity The challenge of shipping Cbd products The Agricultural Improvement Act of 2018, also known as the 2018 Farm Bill Act, means that some CBD products can be shipped. An important distinction must be drawn between hemp and marijuana, both of which derive from the Cannabis plant and contain CBD but are regulated differently. While we cover this in greater detail at the bottom of this page, the key distinction lies in the amount of THC present in the end-product: less than 0. 3% THC by dry weight is hemp, more than that level is marijuana. It is the former category, products made from hemp, that can now be shipped under certain conditions. This was previously not the case, with this the first federal legislation legalizing hemp and removing Drug Enforcement Agency (DEA) Schedule I restrictions. The latter made hemp a controlled substance. This designation has now been lifted but challenges remain for any party involved in shipping CBD products. The 2018 Farm Bill points as related to CBD and hemp are as follows:Removed hemp’s low amounts of THC from the Controlled Substances Act;Allows the U. S. Department of Agriculture to regulate the crop like any other agricultural commodity;Permits hemp products to be introduced into interstate commerce. Allows hemp production in all 50 states for any use, including flower production and CBD or other cannabinoid extraction;Allows interstate commerce for hemp and hemp-derived CBD Capacity solves your cBd fulfilment needs CBD fulfillment is an emerging market with developing regulations and challenges. It's... --- > For Capacity and Covariant, "where's Waldo?" is a question that cuts to the core of supply chain automation in the warehouse. - Published: 2021-10-08 - Modified: 2023-02-27 - URL: https://www.capacityllc.com/wheres-waldo-supply-chain-automation-in-the-warehouse/ - Categories: Technology Where's Waldo? A simple question that dates back to the 80s - Where's Wally? , for our UK-based friends - has been overhauled for the 21st century at our New Jersey fulfillment campus. For Capacity and our AI robotics partner Covariant, Waldo is setting up camp at the center of supply chain automation in the warehouse -- and he's making friends with our team of (carbon-based) fulfillment specialists! Watch the video below for a quick introduction to our favorite new automaton. Supply Chain Automation and Its Impact on Employees To understand where automation fits into the warehouse environment, it's important to take a people-first approach. Your human experts are the ones who will watch over such tireless hardware and set the parameters for software programs. Ensure they're happy with an automated solution and your business also takes a significant step towards happier customers. Earlier this year, Capacity's Chief Strategy Officer Thom Campbell held exactly this conversation with our friends at Tecsys, saved for posterity in the following presentation: "Using Warehouse Automation to Create Happy Employees, Happy Executives, and Happy Customers" https://tecsys. hubs. vidyard. com/watch/AnFejdZE6P5X5bRhkWC89J? "Automation is what makes our industry run... blending labor and automation is the key to frictionless fulfillment," says Thom, highlighting a crucial balancing act that lies at the heart of automation in the warehouse. The current retail landscape makes understanding that balance even more important... Increasing demand. Accelerated eCommerce. Stretched fulfillment. All add up to a scenario in which automation in the warehouse becomes essential to... --- > Planning for peak season is always challenging but post-pandemic considerations add an extra twist. How do we approach the 2021 holiday peak? - Published: 2021-08-13 - Modified: 2024-12-04 - URL: https://www.capacityllc.com/planning-for-peak-season-2021-what-to-expect/ - Categories: Order Fulfillment Yes, the summer may be in full swing, but every fulfillment professional we know already has an eye on planning for peak season. Even with a return to some semblance of normality after 18 months of pandemic conditions, the 2021 holiday season is likely to present some unique logistics challenges. This article examines how last year changed the landscape of holiday shipping, what brands can expect to see when order volumes start to surge again at the tail end of 2021, and how to make plans for a peak season that will again test many sections of the supply chain. What to Expect as the Holidays Approach Planning for peak season 2020 proved to be an interesting task. Although supply chains were stretched in some verticals and accelerated eCommerce shifted the focus from physical retail at its most important time of year, many brands were prepared. With six hectic months under their belt spent adjusting to online shopping, even previously hesitant retailers were on a much better eComm footing heading into the holidays than they were 12 months earlier. Nonetheless, challenges remained and the dominance of established online retailers like Amazon, Walmart, and Target loomed large. Amazon successfully extended the holiday season by holding its delayed Prime Day sales event in October, while others maneuvered to add their own early specials. All of this congested a month that would normally contain few special offers, leaving retailers to ponder how much potential spending remained for the traditional promotional period and whether... --- > After a turbulent year, a resurgent economy & emboldened buyers fuel new hair care trends. Frictionless fulfillment keeps your brand on top. - Published: 2021-07-15 - Modified: 2023-12-12 - URL: https://www.capacityllc.com/3-key-hair-care-trends-shaping-the-sector/ - Categories: Customer Experience The hair care sector is evolving. Once renowned for one-size-fits-all products and "here comes the science" moments in its advertising, recent hair care trends - and broader societal changes - have pushed new startups into the space and prompted established brands to diversify their product lines. How have these changes affected the critical process of engaging customers and getting the products they need and love into their hands? Let's look at some of the impacts. Hair Care at Home Naturally, hair care trends and routines have always included a significant at-home component. Daily cleansing and maintenance routines are present, but tight schedules and daily commitments limit how much can be done. Introduce remote working with minimal travel and those limitations are flipped upside down. Suddenly, freed from the burden of a commute yet with video calls popping up all over the calendar, the time we allot for health and hair care routines expands. The need to maintain a professional, positive look remains. In an article for L'Officiel earlier this year, Hannah Amini writes that hair care became the new skincare during the pandemic. With salons temporarily inaccessible, she says, "many are taking otherwise daunting treatments into their own hands. " Errors are less important when we can control what conference call participants see, while the freedom to experiment with new ideas is encouraged by online influencers and brand partners. In short, more adventurous hair care at home isn't a phenomenon that is going to recede as some workers head back... --- > With upcoming changes to European Union VAT rules, here's what will be different and how we're handling the transition with our clients. - Published: 2021-06-14 - Modified: 2021-06-30 - URL: https://www.capacityllc.com/european-union-vat-changes-2021/ - Categories: Logistics, News As of July 1st, 2021, changes to European Union VAT rules will come into force. The long-term objective is to address disparities in the sale of low-value consignments and to reduce the difficulty of processing online sales across borders in the European Union's 27 member states. The short-term reality means that many parties who sell into the region need to adjust their systems and processes to stay on top of shipments into the EU. In this article, we take a look at the details of the incoming changes to VAT and explain how we're handling the transition with our clients. Changes to European Union VAT Rules A value-added tax (VAT) is one that is levied on goods and services incrementally, reflecting activities from production and distribution to delivery and point-of-sale. With such a wide aperture, changes to VAT rules typically impact a wide range of players up and down the supply chain. That's especially true when it comes to the European Union, due to the diverse range of nations and high value of the markets that make up the bloc. Here are some of the key changes to EU VAT rules, according to EUROPA: Online retailers can register in one European Union (EU) Member State for the declaration and payment of VAT on all distance sales of goods to customers within the EU. Current thresholds for distance sales of goods to the EU will be abolished and new parameters put in place. For a breakdown of current EU VAT rates, see EUROPA's official updates here:... --- > If you ship luxury beauty products, your brand relies on hyper-efficient order fulfillment. Here are five cosmetics supply chain challenges you could face. - Published: 2021-06-09 - Modified: 2021-06-23 - URL: https://www.capacityllc.com/5-challenges-facing-your-cosmetics-supply-chain/ - Categories: B2B Retail Fulfillment, eCommerce Fulfillment, Supply Chain Strategy - Tags: brands, cosmetics, cosmetics supply chain, fulfillment, Luxury goods, Packaging, scm, security, supply chain challenges, Supply chain management A finely tuned fulfillment solution is a thing of beauty -- and that's even more true when we're talking about a cosmetics supply chain. Beauty and personal care products fall firmly into the category of "items that customers can't wait to receive". As we've seen first-hand for years, high-profile launches and celebrity endorsements have fans lining up online to order. The most successful sell-out not in hours or days, but often in minutes, making beauty order fulfillment a critical part of the customer experience. On the other hand, this means that any delay reflects badly not only on the individual order but the entire brand. A negative order experience is significantly amplified by online reviews and social networks, turning away potential buyers as well as the original customers. Even with an exceptional product involved, poor logistics planning has the potential to turn things ugly for your brand. Unexpected bottlenecks arise. Inadequate storage spoils your product. Packaging fails to protect your product. We could continue, but suffice it to say that any number of order fulfillment errors and delivery disasters exist that can show your brand in a bad light. If it's a one-off glitch in your cosmetics supply chain, you can usually cope. When it becomes the norm to field customer complaints, rework an order, or see returns piling up, the situation is likely to irreparably damage your brand. eCommerce Emphasizes Supply Chain Importance It's hard to recall a time when the personal care sector has been more vibrant. Even... --- > Although culture and technology might seem like curious bedfellows at first, Thom Campbell explains the relationship in this Tecsys video. - Published: 2021-06-02 - Modified: 2021-06-23 - URL: https://www.capacityllc.com/culture-and-technology-warehouse-tecsys/ - Categories: Technology, Video At a time when new tech relentlessly pushes boundaries throughout the supply chain and employees at some of the world's largest companies fight tooth and nail for improved working conditions, culture and technology might seem like strange bedfellows. When it comes to delivering frictionless fulfillment, though, the reality is that the two are often inseparable. Thom Campbell on Warehouse Culture and Technology In a recent interview with our supply chain software partners at Tecsys, Capacity CSO Thom Campbell took time to explain the mercurial link between blending the right technology with diverse people who are passionate about what they do. You can watch his full exchange with Bill Denbigh, Director of Product Marketing Logistics at Tecsys, here or via the embedded link to YouTube below. To begin, Bill asks Thom about the generational changes at Capacity over the company's two decades in the business. Thom describes the team as "a pretty heterogeneous group," with employees from as far afield as Senegal, Western Europe, and across the cultural spectrum of the North American melting pot. While supply chain positions were once considered somewhat staid and one-dimensional, at least in terms of the folks likely to be hired, Capacity quickly moved beyond the roots of its founders to hire many bi-lingual team members. That continued as the company grew and competition for labor became fierce throughout the noughts, eventually blossoming into the rapid expansion of eCommerce we've seen over the past decade. Nowadays, the population working in and around the company's fulfillment... --- > Capacity's new site and visual style communicate the heart of our work in order fulfillment: to deliver delight with every order. - Published: 2021-05-27 - Modified: 2021-07-13 - URL: https://www.capacityllc.com/deliver-delight-order-fulfillment/ - Categories: Inside Capacity, Press Releases - Tags: branding, press release NORTH BRUNSWICK, N. J. , May 27, 2021 -- Capacity LLC, trusted leader in modern order management and direct-to-consumer eCommerce fulfillment, is proud to share a new website and digital assets that define the company's identity at a pivotal moment. Watch the video above or read the full release on Capacity's mission to 'Deliver Delight' here: https://www. prnewswire. com/news-releases/capacity-redefines-its-brand-identity-around-a-mission-to-deliver-delight-301300416. html Deliver Delight with Every Order At a time when more than ever before consumers are finding what they need online - and forming deeper relationships with retail brands as they do so – Capacity's mission has shifted. While the same commitment to B2B retail excellence and best-in-class fulfillment technology remains, the increased focus on eCommerce has crystallized the company's primary goal as a true 3PL partner: deliver delight to the customers of the brands that Capacity serves. "Our team knows we need to deliver delight with every order we pick, pack, and ship. "Thom Campbell, Capacity Co-founder and Chief Strategy Officer Summarizing the importance of the company's new creative direction and digital identity, Capacity CSO Thom Campbell says: "Capacity's deep roots in the fulfillment sector make us an experienced partner, but we understand that we also need to be as dynamic and agile as our brand partners. As an extension of their brands, Capacity has a mission to make the order experience feel frictionless and excite the end customer with every package we ship. Our team knows we need to deliver delight with every order we pick, pack, and ship. " As... --- > While FedEx rate increases demand attention, they are also a sign of the times & provide an opportunity to reassess your shipping solutions. - Published: 2021-05-19 - Modified: 2021-05-20 - URL: https://www.capacityllc.com/fedex-rate-increases-pressure-on-parcel-carriers/ - Categories: Order Fulfillment As vaccines take hold and the stage is set for a summer of increased economic activity, some sectors are preparing for a return to normal. While the potential for a post-pandemic recovery looks goods, certain signals point to the lingering impact of consumers staying home. FedEx rate increases - and rising shipping costs at several points of the supply chain - show that not everything can immediately return to the way things were. The Impact of Surging eCommerce and Rising Prices The overall small parcel market is still suffering from a lack of capacity. Catalyzed by a yearlong reliance on eCommerce channels and the corresponding surge in B2C shipments, parcel carriers have increased their workforces and added additional resources to better manage continued high volumes. The situation across the broader global shipping market is a similar story, with space constraints evident and container rates soaring. According to Bloomberg, rates for a 40-ft container are coming in up to 50% higher than at the start of 2020, with business owners facing the tough choice of whether to absorb the additional cost or pass it on to customers in the form of higher retail prices for their products. In another key area, you may have noted the price of lumber rising, which impacts everyone from the homebuyers to the simple wooden pallets that keep cargo moving. As price hikes like this combine with high utilization of US warehouse space, InsightQuotes highlights an average yearly increase of 5. 6% in warehousing costs for... --- > The decision to outsource some or all of your fulfillment operations is business-critical. Read 8 key questions to ask a logistics provider. - Published: 2021-05-08 - Modified: 2023-11-01 - URL: https://www.capacityllc.com/questions-to-ask-a-logistics-provider/ - Categories: Supply Chain Strategy - Tags: 3PL, best of capacity, Business operations, Logistics, picking a 3PL company, questions to ask a logistics provider, Supply chain, Supply chain management, Third-party logistics, Transportation and Logistics Updated: May '21 When you make the decision to outsource your order fulfillment, next you need to plan what you'll be asking prospective logistics providers. Because of the depth of the partnership that you're likely to forge, with a company that executes a significant portion of your supply chain, it's a lot easier to get the decision right first time around! Spending extra time to obtain information from prospective 3PL (third party logistics) partners at the outset is far more efficient than having to change providers every year or two because the fit isn't quite right. Eight Important Questions to Ask When Picking a Logistics Provider During the decision-making process you'll undoubtedly read a great deal of marketing materials, watch impressive presentations, and learn a lot about the past successes of prospective logistics providers. Where the rubber really meets the road, however, is when the time comes to ask your own questions. These are eight recommended questions to ask a logistics provider before you make your final decision: 1. How long have you been in operation? Age isn't the only sign of trustworthiness, but it's always good to know that a logistics provider has a proven infrastructure and established relationships in the industry. The answer to this question helps you to frame the rest of the discussion. 2. What custom services do you recommend for my business? Possibly the most important part of your logistics partnership is having confidence that your provider has a firm grasp on your business requirements.... --- > As states look to reopen and brands try to attract customers back to stores, what role can physical retail play in a post-pandemic recovery? - Published: 2021-04-24 - Modified: 2021-04-29 - URL: https://www.capacityllc.com/post-pandemic-recovery-retail-stores/ - Categories: B2B Retail Fulfillment Vaccines are working. Some states are opening. Even some movie theaters are beginning to peek out from behind the sofa, as the horror flick that is COVID-19 shows signs of rolling credits. What hope, then, for a post-pandemic recovery, especially for physical retail stores? This article looks at the timeline for a post-pandemic recovery, including how habits have changed and what we can learn from brands that have pivoted across various forms of retail as eCommerce continued its disruptive rise. If You Build It, They Will Come (Back) Prior to the events of the last year, movie theaters saw visitor numbers on par with attendance in their early 1980s heyday. Long nominated for extinction by industry analysts pointing to the likes of Blockbuster Video and Tower Records, both of which died by the sword of streaming entertainment services, movie theaters continued to hold their own until 2020. Even with the immense challenge of shutdowns presented by the pandemic, some movie theater chains are repositioning to bounce back as the economy reopens. A post-pandemic recovery is anticipated, even for this most ravaged of business sectors that survives on in-person attendance. This is not a head-scratcher. People are willing to endure the high ticket prices in order to enjoy a new motion picture on the big screen. Getting out is an adventure. The anticipation and physical experience of attending a movie screening are almost as important as what's projected onto the silver screen. Despite all the adversity of 2020, the National Association... --- > As influencer marketing receives greater skepticism from savvy consumers, long-term brand partners could be the answer for eCommerce retail. - Published: 2021-04-08 - Modified: 2023-11-06 - URL: https://www.capacityllc.com/ecommerce-brand-partners/ - Categories: Order Fulfillment Brand partners: influencers by another name? Not so fast... For several years now, attracting influencers has been an obsession for any marketing department watching the waves of eCommerce. Securing a big name - or, in some cases, any half-known name with a sizable social following - to pose for a selfie with your product could be considered a winning campaign in its own right. However, as we forge on into 2021 the rules, as is true of so much else in the world right now, have changed. Consumers can sniff out a half-baked influencer "endorsement" from the comfort of their own sofa and scroll right on by. The novelty of influencer marketing is beginning to wear off, dulled by a year of increased online activity and the corresponding contempt for any brand that fails to live up to the hype. In short, customers are increasingly savvy, shopping online more than ever, and have no time for brands, products and people that don't deliver. Those who shill for a product without ever seriously trying it do themselves no credit and the brand's reputation could also take a hit. Where do we go from here? The Rise of Brand Partners Before you throw up your arms and write off the idea of personality-driven marketing for good, take a second to distinguish between two terms: influencer and partner. An influencer, in today's crowded online media environment, is someone who has a large digital following to offer up, usually in exchange for some form... --- > When you find the right fulfillment partner, not just another service provider, there are indirect benefits that improve customer experience. - Published: 2021-03-22 - Modified: 2023-12-12 - URL: https://www.capacityllc.com/improve-customer-experience-fulfillment-partner/ - Categories: Customer Experience - Tags: customer experience, Order fulfillment Beauty retailers have a very different view of the world than they did just a few months ago. Faced with a hesitant public and significantly restricted in-store operations, beauty brands that once relied on real-world demonstrations and physical interactions with customers have had to adapt quickly. A fulfillment service is often the last party to touch your product before it heads out the door to your customer. You know that any delivery delay is a problem for your brand reputation, but have you considered how much potential exists to actually improve customer experience by working with your fulfillment provider? As close partners of the clients we serve, we understand that our services are effectively an extension of their brand. As such, there are numerous ways we can work together to enhance how the customer experiences the products we send. This article examines four ways to make that happen and we hope it sparks a creative conversation with your fulfillment team. Let's get started! eCommerce Is No Longer Enough Do you remember the last order you received? What about the one before that? If not, how far back do you have to go to recall a memorable unboxing experience? The trouble with the surge in eCommerce is that receiving a package is no longer a notable occurrence. For some customers, a doorstep piled high with boxes is now a common sight. As your standout product now vies for attention with that gift for grandma and a 48-count box of two-ply toilet paper, it's understandable if you feel your careful brand curation has been somewhat buried. 4 Ways to Improve Customer Experience with Frictionless Fulfillment As you know by now, customer experience is defined by much more than an easy-to-use website or a timely delivery. Your customer's journey... --- --- ## Industries > Capacity helps health and wellness brands thrive in the $4.5 trillion market with expert 3PL services and strict quality assurance. - Published: 2023-12-01 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/industries/health-and-wellness/ Health and Wellness is Not a Craze Tap into Capacity. get started Supporting More Than a Movement In the $4. 5 trillion health and wellness market, the right fulfillment partner can grow your brand to new heights.   At Capacity, we rely on deep 3PL expertise, modern technology, a wide-reaching logistics network, stringent quality assurance and FDA standards adherence to help health and wellness brands deliver, adapt and scale.   Unlock Your Full Ecommerce and Retail Potential The benefits of tapping Capacity for your fulfillment needs are game changing. Adaptive Growth Support Capacity’s scalable logistics capabilities allow health and wellness brands to efficiently adjust to varying demand levels and market trends, supporting growth without the risk of operational bottlenecks or inventory issues. Expert Compliance Management With Capacity’s expertise in stringent regulatory standards — including FDA guidelines — health and wellness brands can trust that their products will consistently meet compliance requirements, crucial for maintaining market access and consumer trust. Elite Customer Service Responsive customer service ensures any issues with inventory levels, shipping status, or returns are swiftly addressed, maintaining high levels of customer satisfaction and brand reputation. Ideas & Insights --- > Discover reliable apparel, accessories, and footwear fulfillment solutions with Capacity to ensure a seamless experience for your customers. - Published: 2023-12-01 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/industries/apparel-fashion-and-footwear/ Apparel and Footwear Fulfillment for the Next Big Look Tap into Capacity. get started From the Moment it Arrives A reliable fulfillment partner is vital for delivering the excitement of new apparel, accessories, and footwear to your customers’ doorstep, ensuring their loyalty to your brand. Fast order processing, premium packaging, and transparent tracking make for a smooth customer experience that highlights your brand’s excellence. Capacity tailors its apparel and footwear fulfillment solutions to reflect your brand’s unique promise and style. Unlock Your Full Ecommerce and Retail Potential The benefits of tapping Capacity for your fulfillment needs are game-changing. Rapid Precise Fulfillment Our commitment to speed and accuracy ensures that your customers receive orders swiftly, enhancing their purchasing experience and driving brand loyalty. Easy Returns Returns happen. A lot. We partner with industry-leading return management systems to make sure that your resalable products get back on your shelves faster and your customers stay happy. Packaging that Pops Every moment is a brand moment – even when it comes to packaging. We create packages that impress your customers and protect your products, making sure they make fantastic first impressions. Ideas & Insights --- > Capacity offers smooth and reliable 3PL fulfillment services for consumer electronics and healthcare devices prioritizing speed, accuracy, and safety. - Published: 2023-12-01 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/industries/consumer-electronics-and-medical-devices/ Changing the Way People Engage Tap into Capacity’s deep 3PL expertise and industry experience. get started The Evolution of Electronics From laptops to skincare tools, Capacity delivers smooth and reliable 3PL services for the consumer electronics and healthcare devices that people depend on every day. We prioritize speed, accuracy and safety to back up your brand promise and ensure your customers get what they need exactly when they need it. Unlock Your Full Ecommerce and Retail Potential The benefits of tapping Capacity for your fulfillment needs are game-changing. Expert Compliance We have the knowledge and experience to manage medical devices and electronics with strict adherence to regulations, ensuring your products are handled correctly and safely. Enhancing Customer Satisfaction A satisfied customer is a happy customer. We contribute to your brand promise, delivering a timely, accurate and otherwise seamless fulfillment experience. A Partnership for Growth Capable of handling spikes, seasonality and long term scale, our fulfillment services grow with your business. Ideas & Insights --- > Capitalize on booming online sales with Capacity. Learn more about our CPG - Consumer Packaged Goods fulfillment services. - Published: 2023-12-01 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/industries/shelf-stable-cpg/ CPG Ecommerce Tap into Capacity’s deep 3PL expertise and industry experience. get started 90% of Growth Comes from Online Sales With Capacity, CPG brands gain access to deep eCommerce fulfillment knowledge, networks and capabilities that can unlock and scale new revenue channels all while ensuring brand integrity and customer satisfaction Unlock Your Full Ecommerce and Retail Potential The benefits of tapping Capacity for your fulfillment needs are game-changing. Comprehensive Supply Chain Management With the right technology and the right people, we ensure that your products move efficiently through the supply chain and that inventory management is on point, 24/7. Strategic Cost Efficiency We create value through intelligent logistics solutions that optimize budgets and contribute to your bottom line – all without compromising quality. Consistent Quality, Reliable Compliance Adhering to all regulatory and corporate standards, we maintain the integrity of your products with rigorous quality controls and compliance standards across our global network of facilities. Ideas & Insights --- > Streamline supply chains with Capacity’s 3PL fulfillment services for small home goods brands, offering efficient storage and fast, accurate delivery. - Published: 2023-12-01 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/industries/small-home-goods/ Your Brand Deserves Better. We're better. Let’s Talk Fulfillment Your Home Goods 3PL Shouldn’t Give You Heartburn Good food can be found in a strip mall. But a five-star dining experience is about more than the food. Same goes for your product. You can ship something amazing in a plain box and it might still get used, even loved. But when the delivery falls flat, you’ve missed the chance to turn a good experience into a great one. A day late. No branding. The wrong item. The product said luxury. The packaging said whatever. The moment your customer was waiting for just... fizzles. But when it all comes together — the timing, the packaging, the feeling that someone actually cared — your product doesn’t just arrive. It lands. Most fulfillment partners get the box out. We help you make an impression. If your product deserves more than a brown box and crossed fingers, we should talk. Build Your Home Goods Empire. We'll Handle the Boxes. Mediocre fulfillment shows up in bad reviews and return tickets. We help you avoid both by getting the details right every time. Direct-to-Consumer Fulfillment for Home Goods Brands Whether it’s a single candle or a multi-item bundle, we get every detail right. No missing pieces, no repacks, no awkward customer conversations about what went wrong. Branded Kitting & Custom Packaging That Actually Lands We don’t drop fragile goods into void fill and hope for the best. We pack your stuff the way you’d pack it,... --- > Every shipment is a brand moment. Capacity delivers seamless, high-touch fulfillment—from kitting to retail launches—for fast-growing beauty brands. - Published: 2023-11-29 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/industries/beauty/ Beauty Fulfillment That Keeps Pace For fast-growing brands ready to scale with confidence Talk to a Beauty Fulfillment Expert Finalist for Best Logistics BeautyMatter Awards 2025 Trusted by Leading Beauty Brands The Fulfillment Foundation Your Brand Deserves From day-to-day execution to high-stakes cosmetics product launches, we’ve got you covered. DTC & Retail Fulfillment That Just Works Seamlessly handle every order, whether it’s going to a customer’s doorstep or a national retailer’s dock. We make even the most complex multi-channel fulfillment feel simple. Kitting & Value-Added Services That Build Loyalty From influencer kits to seasonal bundles and gift sets, we make sure every unboxing becomes a brand moment your customers remember. Retail Compliance, Solved As consolidators for both Ulta and Sephora, we know what major retailers expect. From labeling to routing guides, we make sure your brand meets every requirement, every time. Serious Ops. Real People. We bring enterprise-level execution without the red tape. With Capacity, you get a serious ops team—and real people who care about your brand as much as you do. Built for Beauty at Every Stage of Growth Every order reflects your brand. Every shipment, retailer delivery, and influencer kit is a chance to protect—or elevate—your brand's reputation. That’s why beauty brands choose Capacity. We combine fulfillment expertise with flexibility, attention to detail, and real human partnership, so you can focus on what matters most: your product, your customer, and your brand’s future. Ideas & Insights --- --- ## Locations > Our Indiana location is a cost-effective alternative to Chicago, providing Midwest 3PL & warehousing with access to central US destinations. - Published: 2023-11-17 - Modified: 2025-05-02 - URL: https://www.capacityllc.com/locations/indianapolis/ Indianapolis Our newest hub in the Midwest get started Our Midwest Hub Indiana is home to our newest facility. This Midwestern omnichannel order fulfillment hub, just northwest of Indianapolis, gives us more than a quarter of a million square feet around which we will grow our Campus Between the Coasts. A foundation here is a great complement to our existing locations on the East and West Coasts. It will help to bring our brand partners’ points of shipping closer to their customers. Midwest Highlights Ecommerce order fulfillment EDI order fulfillment Value-added services and assembly Cross load docking Secure interior and exterior facility 58 trailer parking spaces 250,000+ square feet IndianapolisCampus Details Capacity Midwest4330 S. County Road 500 EWhitestown, IN 46075 --- > Our California order fulfillment center serves clients on the West Coast and beyond, with proximity to key shipping ports and transport hubs. - Published: 2023-11-17 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/locations/california/ California Our gateway to and from Asia get started From Coast To Coast Los Angeles is second only to New York/New Jersey as the place our brands call home. Additionally, many need to be close to the major ports with the most sailings from Asia. We expanded to California over a decade ago to service our clients’ West Coast 3PL fulfillment needs. Capacity offers our full range of EDI and Ecommerce order fulfillment and value-added services out of our Southern California warehouse served by the same great people. California Highlights Ecommerce order fulfillment EDI order fulfillment Value-added services and assembly Secure facility and yard CaliforniaCampus Details Capacity West Coast16180 Ornelas StreetIrwindale, CA 91706 --- > Our New Jersey 3PL warehouse and headquarter campus serves ecommerce and B2B clients on the East Coast and beyond. - Published: 2023-11-15 - Modified: 2025-06-27 - URL: https://www.capacityllc.com/locations/new-jersey/ New Jersey Our headquarters serving the East Coast and beyond get started Our Largest Campusand Headquarters Our New Jersey campus is where we started. We are located within the commercial zone, just south of New York City. Our New Jersey warehouses are situated close to our numerous NYC-based brands. Our strategic location and established partnerships with key carriers allow for reduced transit times with cost-effective shipping and transportation solutions. Capacity offers a wide range of New Jersey order fulfillment, warehousing, and value-added services. Our competitive advantage bundles onsite services with high-touch capabilities and is a key reason why our clients put their brands in our hands. A campus of almost 1,000,000 square feet, around one third of which is our new custom-built headquarters, allows us to optimize our New Jersey order fulfillment operations. The Benefits of Campus Life Robust continuity plans and options Cross-building personnel training In-house IT on hand in all buildings for support and response Enhanced career opportunities Shared transportation options Shared labor flexibility during higher and lower volume seasons New Jersey Highlights Approximately one million square feet Ecommerce and EDI order fulfillment Redundant facilities and systems 5 warehouses Proximity to ports, interstates and airports Value-added services in every warehouse Climate-controlled capabilities Secure facilities and yards New JerseyCampus Details Capacity Headquarters1600 Livingston AvenueNorth Brunswick, NJ 08902732. 745. 7770 --- > Our partnership in Chicago delivers Midwest order fulfillment with convenient access to O'Hare airport and central US destinations. - Published: 2022-05-04 - Modified: 2024-03-12 - URL: https://www.capacityllc.com/locations/india/ Home to tech excellency In Q1 of 2022 we opened a Capacity office in Pune, India. Pune is known as the Oxford of the East. Its wide range of educational institutions helped to establish it as a major IT hub. And it has a really nice cafeteria where colleagues can join each other daily. With this new presence, and new talent, we are now able to offer our client partners around-the-clock tech service. Global Technology Talent HUB Allows for 20+ Hour Service Support Increased Depth to our Domestic Teams Programming, Service and Salesforce Capacity is ready to get your business moving --- > Our UK order fulfillment partner opens up access to the United Kingdom and Europe for Capacity clients shipping to the region. - Published: 2021-01-08 - Modified: 2025-04-21 - URL: https://www.capacityllc.com/locations/uk/ Capacity UK Powered by Prolog get started Now With a British Accent With fulfillment operations centrally located in England, Capacity can help brands reduce delivery times and shipping costs to customers in the United Kingdom and the European Union.   Optimize inventory management. Streamline compliance. Accelerate global growth. UK Highlights Fully integrated with Capacity systems Centrally located between London, Birmingham, Manchester and Leeds Quick EU access Reduced shipping costs UK Campus Details Capacity UKLittle Oak Drive, SherwoodBusiness Park, Nottingham,NG15 0DJ, United Kingdom --- --- ## Press - Published: 2025-02-06 - Modified: 2025-02-06 - URL: https://www.capacityllc.com/press/the-state-of-shipping-and-logistics-in-2025-and-beyond/ Capacity CXO Darren Lavelle outlines key logistics trends for 2025, from AI-driven demand forecasting to the rise of micro-fulfillment centers. His analysis covers the practical implementation of emerging technologies, sustainability initiatives in packaging and warehousing, and evolving approaches to risk management. --- > Discover how consolidator 3PLs are revolutionizing retail logistics by creating cost savings for brands, operational efficiency for retailers, and predictable workflows for fulfillment partners. - Published: 2025-02-06 - Modified: 2025-02-06 - URL: https://www.capacityllc.com/press/triple-win-how-consolidator-relationships-benefit-brands-retailers-and-3pls/ In the complex world of retail logistics, consolidator 3PLs create a triple win by combining multiple brands' shipments to retailers. Capacity's Chief Strategy Officer Thom Campbell explains how this approach reduces shipping costs for brands, optimizes transportation for retailers, and creates predictable operations for 3PLs. --- > Hazmat shipping demands a new approach in beauty eCommerce. Learn how successful brands utilize 3PL partnerships to scale safely and efficiently. - Published: 2024-08-13 - Modified: 2025-02-06 - URL: https://www.capacityllc.com/press/talking-hazmat-in-cosmetics-business/ Navigating the complex world of hazardous materials (hazmat) shipping has become a critical challenge for beauty, health, and wellness brands in the eCommerce era. In this Cosmetics Business article, Capacity's Tony Ruiz explores why traditional product-by-product hazmat evaluation no longer suffices. He discusses the importance of examining entire product mixes, especially as consumers increasingly make multi-product purchases and brands offer bundled products. The piece outlines how partnering with specialized 3PLs can help brands tackle evolving regulations, manage international expansion, and handle the distinct challenges of B2B and D2C hazmat shipping. Read the full article on Cosmetics Business → --- ---