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  • “What brought us to Capacity? It was their reputation, references, their investments in technology and growth and a focus on continuous improvement.”
    Laura Shaff COO
    Moon Juice
  • “Our partnership we have with Capacity is exactly what we need and value when growing our brands in the US and beyond.”
    Sharon del Valle, General Manager
    KOSÉ America

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Client Experiences

4 Ways a Fulfillment Partner Can Improve Customer Experience

March 22, 2021

A fulfillment service is often the last party to touch your product before it heads out the door to your customer. You know that any delivery delay is a problem for your brand reputation, but have you considered how much potential exists to actually improve customer experience by working with your fulfillment provider?

As close partners of the clients we serve, we understand that our services are effectively an extension of their brand. As such, there are numerous ways we can work together to enhance how the customer experiences the products we send.

This article examines four ways to make that happen and we hope it sparks a creative conversation with your fulfillment team….

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