May 14, 2020
Update from CEO Jeff Kaiden:
I was considering sending an update last week about how things are beginning to return to normal, but I didn’t want to jinx it. I am mildly superstitious, especially recently. I have this nagging feeling that I caused the pandemic myself because I lost two 2-dollar bills that I have had in my wallet for 10 years when I went to Quebec in mid-February and emptied my wallet of US currency. I hope they turn up soon and we can all go back to our normal lives.
Speaking of the Quebec trip: after our return to NYC, my wife fell ill with a fever and was in bed for three days. This is exceptionally unusual for her, as she is never sick, she never gets a fever and is stronger than an Ashkenazic Ukranian ox. My younger son also was sick after we returned. Thinking that perhaps we all were exposed to COVID, I went yesterday for an antibody test at an urgent care clinic near our NJ campus. Sitting in my car at the clinic parking lot waiting for the phone to ring, my mind wandered to what I would do when the test came back positive. I would still stay 8 feet away from my parents, but I would take my mask off. I would fly to Los Angeles to be with our California team in person. I would do my 7AM grocery shop at Walmart without fear and without compulsive Lysol wiping. I would donate blood plasma. And my test came back negative.
Back to the update letter from last week that I never sent: we are seeing e-commerce sales go into hyperdrive. Attendance has been very good among our associates, and we are thankful for their continued dedication to Clients. We have moved onto our second group of new recruits in the “isolation area” of Building C5, with all of the previous class graduating on to the general population. Our new headquarters facility has opened, it is beautiful, we are moving in. Not the office part, but the warehouse is getting filled. We will share a video shortly.
Our facilities manager has figured out how to effectively siphon hand sanitizer out of the 55-gallon drums that we purchased, so our facilities are well stocked. We are sitting on an inventory of 20,000 face masks and keeping our eyes on supply opportunities every day, so we feel good about protecting our employees. Each week I visit all of our facilities and speak in Spanish and English with Capacity’s entire base of associates in NJ before handing out our frontline worker cash supplements, and morale is excellent. But we are all tired of the situation and can’t wait to move on.
Signing off with great appreciation for your partnership during these difficult times,
April 28, 2020
Update from CEO Jeff Kaiden:
I would like to share some positive developments from our North Brunswick campus. I will also explain some changes to our “safety first” staffing strategy that will increase order throughput.
First I would like to reiterate my heartfelt appreciation to those Clients that answered the call to help Capacity to fund hardship pay bonuses to our frontline workers. These folks are truly heroes, keeping us all in business while risking their personal well-being - just as healthcare professionals, postal carriers, supermarket cashiers, bus drivers, pharmacists, first responders and other intrepid souls have provided essential services to the world at large. To date, we have paid out more than $70,000 in cash supplements to our team. This would have been much more difficult for Capacity if we had to bear the expenses alone.
As of April 28th, our stringent enforcement of infection prevention measures seems to have worked. We have remained open in every building throughout the pandemic, and have recorded only six COVID-19 infections in our workforce, representing less than 1.5 % of our total team. We are fortunate to have procured plenty of protective masks, hand sanitizer and other disinfectant supplies to assist with our primary mission: keeping the team safe. While essential, these safety precautions have inevitably made our team's work more challenging.
Here is how our situation will improve starting today:
- Returning Workers. Starting today, we are allowing all warehouse employees who decided to take precautionary and voluntary self-quarantines for the past three weeks to return to work and we will be assigning them to those facilities with the greatest mismatch between staffing levels and order volume. We are expecting approximately 30 returning staff this week.
- One-time Reassignment. Today we will reassign approximately 20 staff within our campus to improve throughput balance. The reassignment will follow the same rules announced on March 17th.
- Pilot “Isolation Unit” for New Staff. We have built a demising wall inside one of our facilities to create an isolation zone to onboard NEW EMPLOYEES for the first time since early March. This isolation zone has its own entrance, its own security guard, its own bathrooms and lunchroom, so there will be almost no contact between this area and our existing team – the building manager will transport product and orders in and out using appropriate social distancing techniques. After two weeks without reported symptoms or household infections, we will allow these new team members to join the general Capacity population and make way for new recruits in the isolation area.
- Customer Service Volunteers. Members of our intrepid customer service team have come out to the warehouse floor to assist in shipping customer orders. These amazing individuals continue to handle customer communication but have expressed their dedication to you in the most unselfish way. Thanks to Angela, Chris, Donna, Hassan, Ivan, Jennifer, Jillian, Josephine, Kassy, Marian, Mirelys and Shaquana – most of whom have families at home – for epitomizing team spirit and dedication in the workplace. Thanks guys!
As we prepare for a reopening of the retail economy we want to make sure that we are staffed to deliver success for our Clients. As ever, we are committed to delivering the high levels of service expected of our organization.
For Clients, please do not hesitate to contact your Capacity representative if you have any questions. Thank you again for your continued support, especially to those that dug deep in difficult times to help us “do the right thing”.
April 20, 2020
Last week, thanks to many generous contributions from the Capacity community, we were able to offer another cash incentive to our hourly workforce.
The video below offers another look into the heartening process of envelope preparation and handout.
We want to recognize and thank all of the partners who have helped us with this initiative. You can see all the participants to date in our April 13th update below, as well as in the following note that was included in the envelopes handed to team members.
From the Dictionary: HOPE
Hope is an optimistic state of mind that is based on an expectation of positive outcomes with respect to events and circumstances in one’s life or the world at large.
Example: I have HOPE that this coronavirus pandemic will end soon!!!
Del Diccionario: ESPERANZA
Esperanza es confianza de lograr una cosa o de que se realice algo que se desea.
Ejemplo: ¡Tengo la esperanza de que esta pandemia de coronavirus termine pronto!
This week’s extra cash is made possible by these corporate partners.
Los siguientes socios corporations haven possible el dinero extra de esta semana:
THANKS TO ALL OF YOU. GRACIAS A TODOS.
We are pleased to announce that attendance continues to improve this week. eCommerce volumes remain very high, so thank you for your patience while we manage this unpredictable time and work hard to keep orders moving.
As always, if you need help managing your supply chain or moving essential items at this challenging time, please email us at email@example.com.
Chief Commercial Officer
April 15, 2020
Earlier this month, Capacity partnered with Kai's Organics in Santa Rosa, CA, to bring essential hand sanitizer to areas hit hard by coronavirus. With our proximity to NYC and our home state of New Jersey at the epicenter of the pandemic, we naturally jumped at the opportunity to get this essential product where it's needed most.
You can read more about how Kai's Organics quickly pivoted to create hand sanitizer here.
More importantly, you can already visit their online store to purchase hand sanitizer here. If someone you know in the Tri-state area needs this product urgently, select the "NY Quick Ship" option for expedited delivery. This also makes for an excellent opportunity to send a gift to essential workers, friends, family and colleagues who could be running low at the peak of the pandemic.
Thank you to everyone at Kai's Organics for working so hard to make this switch and for reaching out to Capacity for assistance. We are privileged to be a part of this initiative. If you need help moving essential items at this challenging time, please email firstname.lastname@example.org.
Stay safe, healthy, and wash those hands regularly (or sanitize, if you're out in the field... thank you!)
The Team at Capacity
April 13, 2020
Dear Capacity Community,
Please enjoy the following video. No we haven’t resorted to money laundering in these tough times!!
As many of you already know, we have been asking our customers to voluntarily contribute between $0.37 and $0.74 per eCommerce order to help offset the rising costs of enhanced regular and deep cleanings of our buildings, as well as PPE for our hardworking staff and a cash bonus, the first of which we paid out last week. Our CEO Jeff, and our COO Josh personally handed out envelopes with a bonus and a heartfelt letter thanking our associates for their bravery and hard work. We listed the contributing brands in each building that made this possible.
We intend to keep up the enhanced cleaning and paying this bonus throughout the months of April and May as needed, and we have already seen our attendance go up as a result of these actions. With or without your contributions (and no matter what amount we are able to raise) we feel these are the right things to do. We are very lucky we have such generous clients. I would like to thank from the bottom of our hearts the below brands who have already committed to contribute:
- Beauty Bakerie
- Beach House Group
- Frank Body
- Hess Toy Truck
- Indie Lee
- Lilly Lashes
- Love Wellness
- Slip Silk
- Spencer Barnes LA
Please support these businesses via the links above if you have the means. Many provide essential items and personal care products that make life a little better right now! You can also find our suggestions to support businesses during coronavirus disruption here.
Thanks to all the customers and partners of Capacity, for your patience, and for helping us to get though this. If you haven’t yet committed to a contribution and you are interested to do so, please email email@example.com and we can add a small amount per order to your April Invoice.
Stay safe and healthy, we are all in this together.
Noah Sange, Chief Commercial Officer
April 3, 2020
We hope you all remain safe and well.
Here is an update on our current efforts to keep our team and our families safe while we continue to operate at higher than average eCommerce volumes. The video below offers a glimpse into our NJ campus operations this week.
We saw massive order volumes in the first few days of the week, and are processing them with our intrepid team continuing to show impressive attendance. Throughput is solid, but slower than normal, given the additional labor required to maintain social distancing, enhanced cleaning and employee training. We are incurring significant additional costs for these activities and are considering a hourly incentive for our teammates on the front line.
We secured a small supply of masks yesterday. We handed them out across all facilities during a town hall meeting. Our CEO Jeff Kaiden gave bilingual instruction in their proper use and maintenance based on information from medical professionals. We are also working on getting PPE to our front-line first responders in our local municipalities, and connecting larger shipments to regional hospitals. We are working with startups who can provide critical PPE.
If you know of any opportunities to aid in the fight, please reach out to us at firstname.lastname@example.org and we will try to help.
On behalf of the entire team at Capacity, please keep safe and stay well.
March 26, 2020
Capacity CEO Jeff Kaiden has the following video update to share.
We've transcribed the key points below, along with some important links to the CDC's procedures and carrier updates.
I want to personally update you on the current state of our operations.
Since we ship personal care items and medical devices, all of Capacity's warehouses remain fully operational and we are shipping orders for all our clients at this time. Our staffing remains strong, attendance has been solid, and morale is good, especially given the circumstances. We are continuing our enhanced sanitizing procedures to ensure the health and safety of our teams and their families and enforcing social distancing for those of whom must work in our facilities and offices. Most of the office staff has been working remotely to minimize any possible spreading of germs, and to create more space between our people who must be on site. If someone is sick or, even showing symptoms, we are asking that they stay home.
Thankfully, we have not had any reported cases within our organization. In the event there are, we will be following the CDC's guidance strictly. We will share links to those procedures with you shortly.
Everyone's sentiments about the heroics of healthcare workers are shared by us. Capacity is actively working with clients and manufacturers to help provision them. If you have or know of any needs in that area please reach out to us at a dedicated email, email@example.com, and we will do anything we can to assist.
Overall, we have seen an increase in direct-to-consumer shipments, and as you can imagine shipments to retailers has slowed considerably.
We're processing inbound shipments as normal, we just ask that you stick to our scheduling protocols as always.
Currently, there are no service interruptions in shipping to most of the US. Some international services have suspensions, so check with your carriers regarding specific international destinations and services. If you are shipping to a business, you should confirm they are accepting inbound shipments and if there are any special hours or procedures. Although there are some delays for weather and the current situation, most destinations are being reached at this time.
Please find here links to the carriers' most recent updates:
From all of us here at Capacity and our 100+ teammates working from home, we wish all of your families the best.
Stay safe, chin up, hang tough, and we'll be talking with you again soon.
Jeff Kaiden, CEO
March 24, 2020
In keeping with our desire to stay connected and keep the lines of communication open despite the current challenges, we're pleased to share with you this promising update from our Vice President of Logistics, Tony Ruiz.
Tony took time out of his busy day to let us all know how the carriers have been performing (with a fitting cameo, given the topic, from his cat Porsche!)
Note: To learn more about Tony and other members of the team who appear in these updates, visit our Team page.
March 20, 2020
We wanted to share an update from Darren Lavelle, our VP of Client Services, and also try to provide some useful information of a lighter nature in these troubled times.
Recently some of us have had more time for intellectual pursuits, so we wanted to share some good ones we've caught wind of, instead of just another update on the current COVID 19 situation.
Darren has a child with a love for opera and reading. When asked what his 'cooped up, souped-up, hyper intellectuals are doing at home' he shared that the Met is streaming HD Opera nightly and the NY Public Library has some 300,000 ebooks available.
The NY Times also has a good selection of 'comfort books'.
A bit of care for all of our mental and emotional well-being will help keep us strong.
Enjoy & stay well.
The Capacity Team
March 18, 2020
The Coronavirus pandemic is evolving at an unprecedented pace. The team at Capacity wants to provide our employees and partners updates on how we are handling the situation and give you insights moving forward.
Our goal is to continue to provide our partners with business continuity, while keeping our employees as safe as possible.
All of our fulfillment centers in the US are open and operating. We continue to monitor and follow guidance from the CDC, the WHO, and the US Department of State. We are also receiving information from our local government agencies including the NJ Department of Health and the CA Department of Health, where our warehouses are located.
Capacity's UK partner ILG UK has issued the following direction to clients:
Covid-19, Advice for ILG clients
We will continue to update you regularly, especially in the event of an incident or governmental action which impacts operations.
If you are a Capacity partner and have additional questions please email us at firstname.lastname@example.org
March 17, 2020
This update details the steps that Capacity is taking in response to the spread of COVID-19.
Major retailers have closed their doors or ceased taking orders for non-essential items. Our primary objective throughout the disruption thus far has been to utilize our unique campus set up in New Jersey to maintain operations in individual facilities, even if other buildings were to be impacted by COVID-19.
We have undertaken the following steps to maintain the health of our teams and our ongoing operations:
- Team members will work in a single facility only.
- In the event of an infection in one building, we will immediately sanitize the impacted facility.
- We will then staff the impacted facility with unexposed team members and quarantine those exposed for 2 weeks.
- Only regular team members assigned to an individual building will be allowed at our New Jersey campus or our California warehouse.
- Extensive sanitizing and expanded facility hygiene protocols are in place.
- Office and administrative staff will be working remotely wherever possible.
- Employees with a role requiring on-site access have split into two teams. These teams will rotate in 2-week shifts, working for 2 weeks remotely, then 2 weeks on site.
- Non-essential travel has been canceled.
We will continue to update you regularly, especially in the event of an incident or governmental action which impacts operations. We are doing everything possible to minimize disruption and keep orders moving.
We will continue to respond to all urgent inquiries and requests; please be selective in your communication and please be patient to allow our teams to respond to this extraordinary challenge. We will respond to every inquiry and we are here for you and will continue to update you regularly.
If you are a Capacity partner and have additional questions please email us at email@example.com