Darren joined Capacity in 2017 and brought with him decades of experience leading global customer service teams in the US, Europe and India. He is known for his practical knowledge of CRM platforms, critical timelines and supply chain complexities. Before Capacity, he was VP Global Customer Service at Mimeo, leading teams in the US, UK and Germany. Prior to Mimeo, he was VP Customer Service at Pitney Bowes, a global tech firm known for its mailing and logistics equipment and services. While there he was instrumental in leading the organization’s professional services field delivery team of systems engineers. Darren has a BA in Business Administration from USC and an MBA from Eller College of Management at the University of Arizona.