January 16, 2020

At this time of year, it’s not uncommon to see various predictions pop up around what’s happening in our industry and expectations for the next twelve months. However, this change of calendar is more consequential than most, as it marks not just another year but a new decade dawning. 

There’s no denying that things have changed significantly over the last ten years (this blog didn’t exist, for one thing!) The retail world has been disrupted in almost every sector, primarily by Amazon but with new brands and digital startups also shaking things up.

Meanwhile, technology has evolved to such a degree that consumers can shop almost anywhere, any time, and expect to see their purchases within a couple of days, if not hours in some metropolitan areas.

Against that backdrop of consistent disruption and game-changing technology, what can we expect to see around the supply chain, retail, and eCommerce spaces as we move into 2020? Continue reading Fulfillment and Supply Chain Trends to Watch For in 2020

October 30, 2019

Analysis by Bain & Company recently highlighted that, when it comes to investment in new technology, Amazon will outspend its average retail competitor by a factor of ten over the next five years. At their current rate of investment, that equates to every one of its ten closest retail competitors allocating an estimated $100 billion less than Amazon for information technology by 2023.

Why does this matter? Isn’t Amazon simply spending far more because its core business is delivered online?

While underpinning its dominant eCommerce platforms is clearly a factor for Amazon, such reasoning overlooks some crucial aspects of the retail landscape that are helping Amazon become even more dominant. Continue reading Why Investment in Technology is Crucial to eCommerce Competition

March 31, 2016

We’ve been at this for a long time. With more than 15 years in the fulfillment business and decades of collective experience in and around the supply chain, it’s fair to say we’ve seen our share of changes.

Capacity was founded in 1999, so we can claim to have operated in something of a pre-digital era — or, at least, a time when Wi-Fi wasn’t the first thing people asked about when they walked in the door!

We are often asked what kind of changes we’ve seen over the years and thought answering this would be an appropriate way to end our month exploring the ongoing evolution of order fulfillmentContinue reading Ask Capacity: How Has the Fulfillment Business Changed Over the Years?

September 24, 2015

The monthly series Ask Capacity focuses on questions from customers, service providers, and some good friends. We’ll take submissions via Facebook, Twitter, and Linkedin, so feel free to ask our experts if you have a burning desire to learn about a particular fulfillment topic, supply chain trend, or even if you just want to know where to eat in the tri-state area!

Today we answer a question that every company should consider regularly as it grows: how do you define quality? Continue reading Ask Capacity: How Do You Define Quality?

July 1, 2015

We recently held a webinar to explore the fundamental elements of order fulfillment. Capacity’s co-founder and CSO Thom Campbell identified five key areas to focus on if you truly want to develop a fulfillment process that keeps customers coming back to your business time and time again.

To follow up on that event we’re unpacking each of these elements in more detail. Today we look at the importance of using the most suitable order fulfillment technology to ensure that you can deliver on your fulfillment promises to customers. You can read the rest of the entries in this compelling series under the tag Fulfillment Fundamentals. Continue reading Fulfillment Fundamentals: Appropriate Technology