March 14, 2020

While everything has changed in recent days regarding how and where large groups can congregate, things were much less tense when our engineering team headed out to Atlanta for MODEX 2020 earlier this month. They’re home safe and sound now, of course, and we’d love to share some of the sights and themes that they brought us from the show.

Even though we won’t be out in exhibition halls for the foreseeable future, we hope these images and smiles act as a reminder that things will eventually return to a more stable footing. Until then, we wish everyone a safe and healthy transition period. Continue reading Capacity at MODEX 2020: Themes & Highlights

February 6, 2020

When the only tool at your disposal is a hammer, the temptation exists to strike every stray nail that you see. But what if that nail is embedded in a valuable piece of furniture? Hopefully, that would prompt you to think twice before taking a swing!

Just as different DIY tasks require distinct tools to get the job done, so do different order fulfillment scenarios.

If you’re a CPG company shipping huge volumes to a major retailer, your existing logistics provider is probably getting the job done just fine.

When it comes to shipping premium skincare products to individual customers, however, it’s time for a more refined service as your eCommerce fulfillment provider. Continue reading 3 Reasons to Find a New Partner as Your eCommerce Fulfillment Provider

January 16, 2020

At this time of year, it’s not uncommon to see various predictions pop up around what’s happening in our industry and expectations for the next twelve months. However, this change of calendar is more consequential than most, as it marks not just another year but a new decade dawning. 

There’s no denying that things have changed significantly over the last ten years (this blog didn’t exist, for one thing!) The retail world has been disrupted in almost every sector, primarily by Amazon but with new brands and digital startups also shaking things up.

Meanwhile, technology has evolved to such a degree that consumers can shop almost anywhere, any time, and expect to see their purchases within a couple of days, if not hours in some metropolitan areas.

Against that backdrop of consistent disruption and game-changing technology, what can we expect to see around the supply chain, retail, and eCommerce spaces as we move into 2020? Continue reading Fulfillment and Supply Chain Trends to Watch For in 2020

October 30, 2019

Analysis by Bain & Company recently highlighted that, when it comes to investment in new technology, Amazon will outspend its average retail competitor by a factor of ten over the next five years. At their current rate of investment, that equates to every one of its ten closest retail competitors allocating an estimated $100 billion less than Amazon for information technology by 2023.

Why does this matter? Isn’t Amazon simply spending far more because its core business is delivered online?

While underpinning its dominant eCommerce platforms is clearly a factor for Amazon, such reasoning overlooks some crucial aspects of the retail landscape that are helping Amazon become even more dominant. Continue reading Why Investment in Technology is Crucial to eCommerce Competition

March 31, 2016

We’ve been at this for a long time. With more than 15 years in the fulfillment business and decades of collective experience in and around the supply chain, it’s fair to say we’ve seen our share of changes.

Capacity was founded in 1999, so we can claim to have operated in something of a pre-digital era — or, at least, a time when Wi-Fi wasn’t the first thing people asked about when they walked in the door!

We are often asked what kind of changes we’ve seen over the years and thought answering this would be an appropriate way to end our month exploring the ongoing evolution of order fulfillmentContinue reading Ask Capacity: How Has the Fulfillment Business Changed Over the Years?