March 24, 2016

If you’re anyone other than Amazon, it might feel like you’re constantly behind the curve of advances in fulfillment technology. Whether it’s robots and drones or Big Data and cloud computing, the rapid evolution of supply chain tech makes it tough to keep up with your reading on the subject, let alone actually taking action that could benefit your business.

Thankfully, not every headline has to mean a new headache for your fulfillment team. Continue reading Fulfillment Technology: How Sophisticated Should Your Tech Get?

July 1, 2015

We recently held a webinar to explore the fundamental elements of order fulfillment. Capacity’s co-founder and CSO Thom Campbell identified five key areas to focus on if you truly want to develop a fulfillment process that keeps customers coming back to your business time and time again.

To follow up on that event we’re unpacking each of these elements in more detail. Today we look at the importance of using the most suitable order fulfillment technology to ensure that you can deliver on your fulfillment promises to customers. You can read the rest of the entries in this compelling series under the tag Fulfillment Fundamentals. Continue reading Fulfillment Fundamentals: Appropriate Technology

May 28, 2015

Today marks the start of Amazon’s free same-day delivery service in 14 metro areas around the United States. The expansion covers only members of the company’s Prime subscription service and follows its February roll-out of Prime Now, which provides one-hour delivery across all of Manhattan.

The same-day service guarantees delivery by 9pm in cities including Seattle, Baltimore, Tampa Bay and Phoenix, if an order is placed before noon. It is one of the most widely available same-day fulfillment solutions and brings online stores a step closer to the elusive “need it now” factor that drives some shoppers. Continue reading Can Same-Day Delivery Scale Outside of Metro Areas?

January 2, 2015

“Planning is bringing the future into the present, so that you can do something about it now.”

~Alan Lakein

More than ever, technology requires us to consider what will happen tomorrow, today. Though supply chain operations are rooted in proven, reliable systems, technology is inextricably linked to logistics and drives rapid change here just as much as it does in other industries.

Next week we’ll be at the International Consumer Electronics Show (CES 2015) in Las Vegas, all set to take in the next big trends in tech. We’re also eager to talk to technology-oriented companies about how our advanced EDI and order systems enhance supply chains just like yours, driving quicker delivery lead times and cutting waste from the fulfillment process.

Quotes about planning Alan Lakein

 

Just as tech companies need to keep on the cutting edge of their market, logistics providers like us must stay up to speed on the latest, greatest ways to move your products seamlessly through the supply chain and out to your customers as efficiently as possible. It’s the base that great technology brands are built on.

What happens, for example, if your customer wants your product so much that they’re pay a premium to have it delivered to their door within the hour?

That’s not the future, it’s on offer today in New York City from Master & Dynamic, a top of the range audio technology brand with whom we work to satisfy customer demand almost instantaneously. It’s the cutting edge of order fulfillment technology that everyone from local business to global e-commerce companies like Amazon are eagerly pursuing as a standard service.

supply chain technologySame-day and even within-the-hour delivery?

That’s instant gratification for a grateful customer, but that’s the kind of spontaneity that requires extensive planning and precision execution on your part!

If you’ll be at CES 2015 as well – or if you could simply use some help bringing your supply chain up to speed for 2015 – we’d love to talk to you about the latest supply chain technology. Let’s have a conversation that makes you rethink the old adage “what happens in Vegas, stays in Vegas.” These are solutions that you’ll want to take home and talk about.

You can call our sales team (732-745-7770 and select option 3) or e-mail sales@capacityllc.com to set up a meeting.

Here’s to a prosperous and increasingly efficient year ahead for your business!

July 23, 2014
Drone sunset
Image Credit: Gregory Younger

It’s been a while since we dealt with the potential for delivery drones here, and even when we did it was with tongue firmly in cheek.

The phenomenon is rarely far from the headlines, however, and more logistics professionals are beginning to analyze the effect that drone technology could have, from internal warehouse management to external distribution.

While the latter has been widely derided as a pipe dream, at least in the near term, due to FAA restrictions and very real concerns over safety, the former may be closer than you think.

The use of drones to improve internal storage operations isn’t such a leap when we consider the existing automation within warehouses and along assembly lines. In fact Amazon, the pioneer of publicity-seeking drones late last year, already has drones at work within its own warehouse infrastructure.

Although we tend to look to the skies when we consider drone technology, that’s more media hype than reality. In some cases flying drones will have uses within the warehouse environment, but the most immediate applications will be for ground drones that can connect up routine tasks.

Some of the suggested areas for drone use in internal supply chain operations include:

  • Simple A to B product relocation for automated assembly processes,
  • Automatic replenishment of stocked items when an inventory system flags low levels,
  • Integrated hybrid human-drone packaging lines, in which drones fill the repetitive but tedious tasks that have high rates of human rework,
  • Light item lifting to high shelving units typically accessed by human-operated lift tools,
  • Performing functional tasks during off-peak hours, when skeleton crews are running and employee costs would run into higher rates of pay,
  • Automated palletizing systems where product dimensions are standard and packing routines do not vary.

 

Delivery drones that serve external customers will continue to hog the headlines, but the real advantage for supply chain professionals is likely to come from applying the technology internally.

Keep this in mind as you consider adjustments to your warehouse operations in the weeks and months to come!