Fulfillment disruption is challenging at the best of times, but pandemic restrictions in 2020 have upended every section of the supply chain.
As consumer purchasing moved online during periods of quarantine, social distancing, and a lingering hesitance to get out into the physical world, existing warehousing and fulfillment strategies went out the window. One long and much-changed summer later, COVID-19 is offering lessons in crisis readiness and business continuity planning to retailers and their fulfillment partners alike.
Our CSO Thom Campbell recently spoke to Sourcing Journal on this subject. He offered the following three traits that proved extremely valuable to companies attempting to navigate the uncertain waters of the pandemic: