July 14, 2015

So, are you all set for the big day?
If you shrug your shoulders and look mildly confused, you’re forgiven; July 15th is not typically a day of great note… yet. Amazon would like to change that, however, as it seeks to set the date in stone as Prime Day.

Under the banner of celebrating the company’s 20th anniversary, Prime Day is the latest in a line of members-only promotions and services that Amazon hopes will win over new subscribers. Billed as an event “bigger than Black Friday,” it’s fair to say that the company has high hopes of cornering the calendar on this one.

Make no bones about it, the e-commerce giant is serious about becoming the consumer’s one-stop shop for online purchases.

Do We Need a New Black Friday?
After raising the question late last year as to whether retailers had jumped the shark with fabricated discount days, it’s clear which camp Amazon falls into.

Clearly, there’s some indication that it felt the same about the seasonal holiday rush to deep discounts. The answer from Bezos and co, however, is not to curtail these celebratory sales events, but rather to spread them out.

Somewhat inevitably,  Amazon won’t be alone in this endeavor. Walmart has already entered the fray with something it’s calling “atomic deals,” and others are expected to follow.

Whether they can make the July 15th deadline is another matter, but there’s plenty of summer left yet and you can bet your bottom dollar that retail marketing managers around the country are in meetings this week to plan their respective responses.

Interestingly, Amazon seems to have been inspired to hold Prime Day by competitors both existing and emerging.

On the major player side,  Alibaba’s Singles Day has been a growing sales event in China since 2009. With the company’s successful IPO last year on the New York Stock Exchange, Alibaba clearly has ambitions to become more of an influence in Amazon’s home market and the wider international stage.

On the start-up side, jet.com is set to launch next week. The club savings site is run by Amazon alumnus Marc Lore, who has a history of rattling his former employer’s cage and is basing much of the site’s appeal on discounts that are deeper even than Amazon’s.

Whether it’s celebration or competition that gave birth to Prime Day, the end result is the same: a speeded-up schedule for the e-commerce price wars, with all of the pluses that come with it for consumers, but also plenty of associated negatives for smaller-scale retailers.

At the Other End of the Scale
For smaller brands, the current retail landscape is less clear.

Unable to compete in a long-term price war with the giants, who can afford to accept heavy losses on select products to win the wider war for consumers, they must fall back on other competitive distinctions. Quality of service and depth of knowledge in a specific niche still offer an opportunity to give customers something they can’t find in mass services, and some are willing to pay for that quality regardless of the discounts on offer elsewhere.

A price squeeze is inevitable as discount competition hots up, but it doesn’t spell the end for smaller brands in general.

There are always brands that will find a loyal customer base when they stay true to a core value or service offering. With a targeted strategy and tight operation, it’s possible to emerge from whatever dust Prime Day and its peers stir up, stronger and more focused on what it is that makes your business special to consumers.

February 13, 2014
truck stuck in snow
Digging out on our doorstep at Capacity LLC in New Jersey

U.S. retailers didn’t get any respite from a tough holiday season in January, as cold weather further deterred consumers, already low on confidence, from getting out of the house and into the stores.

The first month of the year can be a tough sell for shopping at the best of times, following the excesses of the holiday season and the belt-tightening resolutions that often accompany a New Year.

Even so, some retailers are reporting sales figures “significantly lower than expected,” as storm after storm batters the country and keeps consumers focused on only the essentials.

For a limited number of companies, like Costco or Walmart, bad weather can boost sales. People like to stock up before a storm and big box stores tend to be the most efficient way to do so. But for the wider retail environment snow means a slump, with travel either inadvisable or simply impossible.

And if you’re thinking that e-commerce is the answer around all of this disruption to bricks and mortar sales, think again.

Although the first part of the transaction can be completed online, the weather has been so bad that disruption to standard delivery services will also deter people from purchasing online. The general expectation that shipments won’t make it through in the current conditions is backed up by the likes of eBay issuing weather warnings.

Flower delivery delays Valentine's Day


Even Cupid can’t commit to his arrows hitting home, as flower delivery services admit defeat and take no new orders in some areas, at this their busiest time of year. This hard weather is also going to be hard on the heart.

As hard as the adverse weather is hitting our  region, though, at Capacity we’re committed to keep on truckin’. When in doubt, grab a shovel, get digging, and get those shipments out on time!