October 12, 2015

It’s a familiar phrase, but one that has succumbed to the burden of being overused in business circles.

“Think outside the box” is widely understood to mean creative thought, mindfully avoiding the limitations of existing practices and processes.

As problem solvers, it’s an idea that we encourage at Capacity. Even with the need for a robust, structured supply chain to get 99% of orders delivered, it’s that other 1% that holds the risk of failure, which disproportionately affects how customers view your brand. Continue reading Unpacking: Think Outside the Box

September 24, 2015

The monthly series Ask Capacity focuses on questions from customers, service providers, and some good friends. We’ll take submissions via Facebook, Twitter, and Linkedin, so feel free to ask our experts if you have a burning desire to learn about a particular fulfillment topic, supply chain trend, or even if you just want to know where to eat in the tri-state area!

Today we answer a question that every company should consider regularly as it grows: how do you define quality? Continue reading Ask Capacity: How Do You Define Quality?