December 7, 2017

Be careful what you wish for… Black Friday can leave you black and blue.
After a Black Friday/Cyber Monday combination that saw record sales and a surge in online ordering, package carriers are once again struggling to keep up. This week UPS confirmed that some deliveries are delayed, with Shipmatrix research estimating an 89% on-time rate for UPS Express package delivery. In contrast, Shipmatrix pegged Brown’s nemesis FedEx at 94%. Continue reading UPS Delivery Delays Start the Holidays Off Unconvincingly

June 29, 2017

Retailers and consumers will have a new cost to contend with for the 2017 peak season. For the first time in its history, UPS has announced that it will add a surcharge to deliveries made during much of the holiday season.

It remains to be seen how competitors will respond, but shippers must be prepared for the likelihood that the other half of the parcel duopoly FedEx will follow suit. If all peak season shipments are subject to a new surcharge, it will undoubtedly influence how retailers prepare for the all-important holiday period.

Continue reading What the UPS New Peak Charge Means For Your Business

March 23, 2017

“By failing to prepare, you are preparing to fail.” ~Benjamin Franklin

Peak season preparation is always on the mind of fulfillment professionals. For some brands, the holiday season represents as much as one-third of total annual sales and defines whether or not the year is a successful one.

Forecasts predict sales growth of around 4% in the retail sector during 2017, mostly driven by sales at the tail end of the year. As we approach Thanksgiving, site traffic surges, stores are crammed with consumers, and sales rise quickly. Continue reading Peak Season Preparation: What You Need to Know

October 13, 2016

As the retail sector gears up for another hectic holiday season, attention turns to preparations being made by the package carriers to handle the annual rush.

The examination of 2016 holiday deliveries will be no exception, but the way the major carriers are approaching peak season this year is a little different. Alongside the standard strategy of bringing on a small army of temporary workers, both UPS and FedEx are exploring new technology to help them avoid delays and increase efficiency. Continue reading Planning for 2016 Holiday Deliveries Blends Hiring with Hub Automation

November 11, 2015

‘Tis the season to shop, as you’ll have noticed if you’ve stopped into any big box store in the last week or so.

The digital world is gearing up for holiday ecommerce as well, with Black Friday flyers leaking out online and retailers shouting “free shipping!” from the rooftops.

So far, so standard. But what is changing is the way consumers perceive this annual shopping extravaganza. Continue reading Cyber Season: Holiday Ecommerce Blurs Shopping Boundaries