February 6, 2020

When the only tool at your disposal is a hammer, the temptation exists to strike every stray nail that you see. But what if that nail is embedded in a valuable piece of furniture? Hopefully, that would prompt you to think twice before taking a swing!

Just as different DIY tasks require distinct tools to get the job done, so do different order fulfillment scenarios.

If you’re a CPG company shipping huge volumes to a major retailer, your existing logistics provider is probably getting the job done just fine.

When it comes to shipping premium skincare products to individual customers, however, it’s time for a more refined service as your eCommerce fulfillment provider. Continue reading 3 Reasons to Find a New Partner as Your eCommerce Fulfillment Provider

October 23, 2016

Deciding when to outsource order fulfillment is a tough choice for any company. As we’ve covered in the past, there are a number of questions to ask before outsourcing. Once the decision has been made that using a third party service is the correct path for your organization, it’s time to consider the right questions to ask a fulfillment provider on your shortlist.

In our industry, that’s not quite as easy as you might expect. The exponential growth of e-commerce and the shifting purchase habits of consumers make the need for an experienced and flexible provider more important than ever.

The questions we’ll recommend today will help you uncover whether or not the fulfillment services that make your shortlist are ready to handle the demands of your business.
Continue reading 5 Crucial Questions to Ask a Fulfillment Provider

April 29, 2016

The eBook, to be precise, and we’re confident it will help anyone looking for a new supply chain solution.

download-button-newEntitled Outstanding Outsourcing: A Guide to Successfully Contracting Out Your Order Fulfillment, it provides a step-by-step guide to outsourcing one of the most important activities of your business.

Whether you’re a relatively new business owner still packing and shipping orders in-house or an established brand seeking a new service provider, this guide has industry insights to make the decision and transition easier.

Continue reading We Wrote the Book On Outsourcing Order Fulfillment

April 23, 2015

Earlier this month we held a webinar to explore the fundamental elements of order fulfillment. Capacity’s co-founder and CSO Thom Campbell identified five key areas to focus on if you truly want to develop a fulfillment process that keeps customers coming back to your business time and time again.

For the rest of the month, we’ll be unpacking each of these elements in more detail. Today we look at how making service defines your fulfillment process and, eventually, your reputation with customers. You can read the rest of the entries in this compelling series under the tag Fulfillment Fundamentals. Continue reading Fulfillment Fundamentals: Making Service

May 21, 2014

dovetail joint from enWP: 05:42, 17 August 200...
Think of your 3PL like a dovetail joint; the  closer the connection, the sturdier the solution! (Talk (Photo credit: Wikipedia)

Earlier this month we recommended eight questions to ask a potential 3PL when you decide to outsource some or all of your supply chain operations.

As some of those questions warranted a deeper dive, we’ll be looking more closely at the considerations to make and what to listen for when you ask them.

Today we look at services or processes specifically designed for your business and why it’s wise to ask your 3PL for some custom logistics solutions.


The Benefits of a Custom Logistics Solution

As we said in the previous post, it’s vital that your supply chain partners give you the confidence that comes from understanding your industry. More importantly, you need them to have a good handle on your business itself and the inevitable quirks that come with your order fulfillment process.

A good logistics partner who knows how you work will be able to make suitable recommendations about supply chain improvements that better serve your customers. This could be anything from consolidating a variety of processes into one unified shipping solution,  to improved packaging practices that reduce damage potential and customer complaints.

Some of the advantages of probing for these custom logistics solutions include:

  • Cost reduction from driving out supply chain inefficiencies.
  • Open your eyes to new technology solutions which may be commonplace to your 3PL but that you hadn’t considered (or even heard of!)
  • You flag any potential misunderstandings about how your existing business processes work before you’re up and running, at which point they’re more costly to resolve.
  • Closer integration with your logistics provider by “learning on the job” and making incremental improvements on the fly.
  • Greater business trust between both parties, as you have confidence that they improve your operations and the aforementioned integration gives your 3PL a significant stake in your success.


Know Your Limits

Dont be a Bottleneck. Beat the Promise - NARA ...
Beat the bottlenecks before they begin… (Photo credit: Wikipedia)

The original question, “what custom service can you recommend for my business?” also helps both parties to understand any limitations that your logistics partnership will throw up.

Discussions around customization tend to dig into the details of what can and can’t be done. If you’re making a decision to outsource for the first time, this could throw up some show stopper issues. If you’re in the middle of a relationship, the question still has value in drawing out the limitations of your current provider.

Even simple misunderstandings about what is possible can lead to expensive disagreements further down the line, so it’s always better to get on the same page as your suppliers as soon as you can.

If you have any more questions about how custom logistics can help your business, we’re happy to help!

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