January 30, 2017

It’s no secret that mobile technology moves faster than most. The first iPhone was released a little over ten years ago and the device is already on its seventh iteration. Android devices accelerated at a similar pace, leaving most consumers with a device in their hands that’s just as powerful as many desktop alternatives.

This rapid advancement has proved to be fuel on the already blazing fire of e-commerce. Online retail has surged in recent years and mobile commerce has played a big part in that rise. Purchases on smartphones and tablets accounted for 32% of all sales during the 2016 holiday period, valued at more than $24 billion.

That being said, pulling those orders in is just the first phase. Getting products picked, packed, shipped, and delivered in a timely manner is where the rubber meets the road — and where some retailers fail to make the grade. Continue reading How the Move to Mobile Commerce Impacts Order Fulfillment

June 19, 2014

The rapid growth of ecommerce and, more recently mcommerce, has forced businesses to question the future of retail.

Where for years it was assumed that the Walmart model of big box = better was the way forward, even the behemoth is starting to think smaller is slicker, in some cases. Continue reading The Future of Retail: Bigger & Better or Smaller & Slicker?

November 19, 2013

Mobile commerce – mcommerce, for brevity- is the latest technology-driven boom to impact the way we shop. Anything that affects this area of our lives inevitably has implications all the way down the supply chain.

The figures are exciting for the retail sector, especially any retailer already investing in online and mobile platforms to connect with consumers. In just one year the value of mcommerce to the overall online commerce picture has surged 68.2%, now representing almost $42 billion of the total $262.3 billion ecommerce sales predicted for this year (eMarketer, 2013).

Driving Change By Disruption

Laptop and tablet shopping
Consumers are increasingly moving to laptop and mobile devices for their seasonal shopping.

Technology is relentless in its march to improve, test and advance. This has been particularly true of the digital era, where the move to mobile – and, most importantly, to smartphones – has been even more rapid than the move to the web.

Retailers may have been caught off guard by this pace initially, but they are rapidly catching up with the huge potential to increase sales and brand awareness. At the same time, competitive online start-ups are cropping up all over the place, rolling out smartphone apps and shopping sites to suit every type of product and consumer. Once a customer finds the right app or site for them, one-click purchases are an alluring – and dangerous! – tap of the finger away.

In turn, larger and established retailers have rapidly adapted to meet the challenge posed by the online environment. Customer service via social media has boomed, guiding consumers through the purchase process, resolving complaints, and generally trying to convince consumers that big brands still provide the best bang for our buck. The big names aren’t averse to going after one another’s dissatisfied customers either, as the phenomenon of ‘social conquesting‘ between the likes of Wal-Mart and Best Buy has demonstrated in the past, and will continue to do during what promises to be a booming holiday season.

Interestingly, with all this change to how orders are secured being driven by technology, there are calls to maintain uniform systems to manage the ecommerce fulfillment process. Standardization is preferable to multiple unique systems in the logistics industry, some argue, and less frequent disruption permits more stable ways of working to successfully deliver. Right or wrong, it proves to be a stark contrast to the rampant innovation that prompted the increased mCommerce-based demand in the first place.

3PL Provider Preparation

As our lives edge closer to an ‘always on’ state of being, we expect those who provide us with a service to be more and more  available outside of standard business hours. Amazon’s deal with the U.S. Post Office to deliver on Sundays is just an early example of how flexible operations will need to become.

If we can order a product at midnight, we expect an update on the first steps of the shipment not long after that point, possibly even to the extent of knowing when it is picked. As these expectations of customers on retailers shift towards full visibility, the same challenge clearly exists for logistics providers. We must have both the technology to track efficiently and the expertise to advise clients on the most effective systems to manage ecommerce order fulfillment, from first transaction to final delivery.

It will be incumbent upon 3PL providers to coordinate closely with clients to understand just how technology is driving changes to their logistics needs. For all the benefits that technology affords us, it will be good old fashioned relationships that provide the bedrock for a smooth, efficient order fulfillment process.

Enhanced by Zemanta