July 17, 2017

Today’s retail environment is a very different one compared to even ten years ago. We all know about the rise of e-commerce and malls struggling to fill physical retail space. However, there’s a lot more to this changing landscape than just consumers choosing websites instead of stores. Continue reading The Changing Face of Retail in America

December 27, 2013

The holidays are a stressful time for everyone, but spare a thought for the poor delivery folks at UPS and Fed Ex. They go back to work this week following a number of missed Christmas delivery deadlines.

The over-burdened system saw failed deliveries impact retailers as large as Amazon, Kohl’s, and 1-800-Flowers. All of these major names needed to offer refunds and apologies for failing to meet their order arrival guarantees.

The impact of failed deliveries is especially strong at this time of year, when consumers have stricter deadlines and a busy schedule. The report

Continue reading Holiday Horror Show For Failed Deliveries