December 7, 2017

Be careful what you wish for… Black Friday can leave you black and blue.
After a Black Friday/Cyber Monday combination that saw record sales and a surge in online ordering, package carriers are once again struggling to keep up. This week UPS confirmed that some deliveries are delayed, with Shipmatrix research estimating an 89% on-time rate for UPS Express package delivery. In contrast, Shipmatrix pegged Brown’s nemesis FedEx at 94%. Continue reading UPS Delivery Delays Start the Holidays Off Unconvincingly

August 28, 2017

Earlier this month, FedEx set up an intriguing scenario for the 2017 holiday season. Rather than follow the lead of its main rival UPS by adding a peak season surcharge to some post-Thanksgiving deliveries, FedEx opted to keep things simple.

Beyond the expected additions for oversized packages and other shipments that require special handling, the company will not add any new charges. Cue a lot of industry chatter and UPS clients reaching for the calculators. Continue reading Switch or Stay Put? Assessing Peak Season Deliveries with UPS and FedEx

June 29, 2017

Retailers and consumers will have a new cost to contend with for the 2017 peak season. For the first time in its history, UPS has announced that it will add a surcharge to deliveries made during much of the holiday season.

It remains to be seen how competitors will respond, but shippers must be prepared for the likelihood that the other half of the parcel duopoly FedEx will follow suit. If all peak season shipments are subject to a new surcharge, it will undoubtedly influence how retailers prepare for the all-important holiday period.

Continue reading What the UPS New Peak Charge Means For Your Business

December 14, 2016

The weather outside is becoming reliably frightful. Unfortunately, the fire this season sets in the supply chain is far from delightful for many of the players involved in the holiday rush.

The annual challenge to meet surging e-commerce order levels and delivery expectations is not one that comes as a surprise to fulfillment professionals. Online sales break records every year. Carriers and warehouse gear up with more seasonal staff every year. Call it the supply chain equivalent of the Circle of Life.

Despite this predictable pattern, every year we always find headlines announcing delivery delays at the major carriers and operational bottlenecks that threaten to hit on-time rates for yet another holiday season. Continue reading Holiday Surge Stretches Carriers and Storage Options to Breaking Point

November 1, 2016

Preparing for a flight is stressful enough when everything is going right. So, imagine how you’d feel if a ball of flame erupts from an aircraft as you’re casually strolling through a terminal. 

That was exactly the experience for hundreds of travelers at Florida’s Fort Lauderdale-Hollywood International Airport this past weekend, when a FedEx cargo plane caught fire after landing (video below). Continue reading Florida Airport Rocked By FedEx Plane Fire