December 27, 2013

The holidays are a stressful time for everyone, but spare a thought for the poor delivery folks at UPS and Fed Ex. They go back to work this week following a number of missed Christmas delivery deadlines.

The over-burdened system saw failed deliveries impact retailers as large as Amazon, Kohl’s, and 1-800-Flowers. All of these major names needed to offer refunds and apologies for failing to meet their order arrival guarantees.

The impact of failed deliveries is especially strong at this time of year, when consumers have stricter deadlines and a busy schedule. The report

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