June 9, 2020

The major question on every business owner’s mind over the past 10 weeks is relatively simple to ask but rather more difficult to answer: what does commerce look like after a pandemic that keeps everyone at home?

Although we’ve looked at the acceleration of eCommerce in recent weeks, it’s always interesting to gather opinions from retail experts across the spectrum of commerce. That’s why it was exciting to have our Chief Commercial Officer Noah Sange participate in a discussion with retail experts from Capgemini and Deck Commerce, exploring the difficult reality of retail during a pandemic and what we can expect to see as we move towards the next phase of retail. Continue reading Retail Experts Discuss Commerce During the Pandemic

May 30, 2020

The events of recent months have turned the world upside down. With very few exceptions, life has been irrevocably altered and the phrase “business as usual” has been replaced by terms like “survival mode” and “the new abnormal”.

While none of us can turn back the clock and take things back to pre-pandemic norms, we have seen glimpses of light. Light that presents the potential to emerge from this dark moment with a renewed sense of purpose and a commitment to strengthen our businesses, where we’re able.

And then there are the opportunities. Areas of life and business that proved especially resilient during the roughest moments of the pandemic, which could be a catalyst for success as we all attempt to bounce back. Accelerated eCommerce is one of those opportunities, but not every business is well-positioned to make the most of it.

It’s that opportunity to lean into eCommerce that we’ll explore in this article. Continue reading How to Turn Accelerated eCommerce Into an Opportunity

December 13, 2019

As is often highlighted by the media, albeit usually in a negative context, the advent of eCommerce has delivered a treasure trove of data for organizations to analyze. This is inevitably accompanied by security risks, but there are numerous scenarios in which companies can use this newly available data to better serve their customers. 

Nowhere is this more true than for established brands and retailers, who have spent this dynamic decade coming to terms with the reality of online commerce, primarily the need to create a seamless shopping experience for customers, online and off. Continue reading What Data-Driven Decision Making Looks Like for Retailers in 2020

October 30, 2019

Analysis by Bain & Company recently highlighted that, when it comes to investment in new technology, Amazon will outspend its average retail competitor by a factor of ten over the next five years. At their current rate of investment, that equates to every one of its ten closest retail competitors allocating an estimated $100 billion less than Amazon for information technology by 2023.

Why does this matter? Isn’t Amazon simply spending far more because its core business is delivered online?

While underpinning its dominant eCommerce platforms is clearly a factor for Amazon, such reasoning overlooks some crucial aspects of the retail landscape that are helping Amazon become even more dominant. Continue reading Why Investment in Technology is Crucial to eCommerce Competition

October 8, 2019

Year after year, the North American E-tail Operations Summit – NAEOS – is a firm fixture on our calendar. 2019 is no different and we’re excited to report that this year’s event was every bit as engaging as those we’ve enjoyed in the past.

NAEOS19 logo

NAEOS19 succeeded in gathering a broad collection of eCommerce executives, leading service providers, and media partners from all over the U.S. and Canada.

The summit provides an opportunity to exchange ideas, share best practices, and learn about practical solutions to the common challenges we all need to address in the dynamic world of eCommerce retail and logistics. Continue reading NAEOS 2019: Our Highlights and Takeaways