October 30, 2019

Analysis by Bain & Company recently highlighted that, when it comes to investment in new technology, Amazon will outspend its average retail competitor by a factor of ten over the next five years. At their current rate of investment, that equates to every one of its ten closest retail competitors allocating an estimated $100 billion less than Amazon for information technology by 2023.

Why does this matter? Isn’t Amazon simply spending far more because its core business is delivered online?

While underpinning its dominant eCommerce platforms is clearly a factor for Amazon, such reasoning overlooks some crucial aspects of the retail landscape that are helping Amazon become even more dominant. Continue reading Why Investment in Technology is Crucial to eCommerce Competition

October 8, 2019

Year after year, the North American E-tail Operations Summit – NAEOS – is a firm fixture on our calendar. 2019 is no different and we’re excited to report that this year’s event was every bit as engaging as those we’ve enjoyed in the past.

NAEOS19 logo

NAEOS19 succeeded in gathering a broad collection of eCommerce executives, leading service providers, and media partners from all over the U.S. and Canada.

The summit provides an opportunity to exchange ideas, share best practices, and learn about practical solutions to the common challenges we all need to address in the dynamic world of eCommerce retail and logistics. Continue reading NAEOS 2019: Our Highlights and Takeaways

August 7, 2019

Updated: August 2019

The number of curated subscription services is growing every month. Alongside that rapid growth, interest in subscription box fulfillment has inevitably increased as well. 

Here’s a selection of stats that show just how quickly the business model has moved in recent years:

Continue reading How to Succeed with Subscription Box Fulfillment

February 27, 2019

There’s no doubt that this is a challenging time to be an established consumer packaged goods (CPG) brand. Whether it’s the constantly shifting landscape of consumer expectations or the agile startups making the most of their digital native status to connect with customers in a more personal way, the need to adapt to the demands of eCommerce looms large over the CPG sector.

However, what is often seen as a threat could equally be framed as an opportunity for CPG brands. With size and status on their side, the ability to go direct-to-consumer (DTC) holds the potential for improved communication with buyers and enhanced brand reputation.

Continue reading 4 Facts that Show Why CPG Brands Are Embracing DTC
October 17, 2018

Earlier this month, we had the opportunity to hear from some of the finest minds in online selling at the North American E-tail Operations Summit 2018.

Held in San Francisco, the summit gathered executives from across the realms of digital and retail, including Google, Nordstrom, Facebook, Johnson & Johnson, and our client Glossier.

As well as posting highlights to the hashtag #NAEOS18, we gathered our favorite moments and some key takeaways for any of you who couldn’t attend this unique event. Continue reading Highlights & Takeaways from NAEOS 2018