September 14, 2020

Fulfillment disruption is challenging at the best of times, but pandemic restrictions in 2020 have upended every section of the supply chain.

As consumer purchasing moved online during periods of quarantine, social distancing, and a lingering hesitance to get out into the physical world, existing warehousing and fulfillment strategies went out the window. One long and much-changed summer later, COVID-19 is offering lessons in crisis readiness and business continuity planning to retailers and their fulfillment partners alike.

Our CSO Thom Campbell recently spoke to Sourcing Journal on this subject. He offered the following three traits that proved extremely valuable to companies attempting to navigate the uncertain waters of the pandemic:

  1. Creativity
  2. Redundancy
  3. Adaptability

Continue reading 3 Characteristics to Help Manage Fulfillment Disruption

June 9, 2020

The major question on every business owner’s mind over the past 10 weeks is relatively simple to ask but rather more difficult to answer: what does commerce look like after a pandemic that keeps everyone at home?

Although we’ve looked at the acceleration of eCommerce in recent weeks, it’s always interesting to gather opinions from retail experts across the spectrum of commerce. That’s why it was exciting to have our Chief Commercial Officer Noah Sange participate in a discussion with retail experts from Capgemini and Deck Commerce, exploring the difficult reality of retail during a pandemic and what we can expect to see as we move towards the next phase of retail. Continue reading Retail Experts Discuss Commerce During the Pandemic

May 30, 2020

The events of recent months have turned the world upside down. With very few exceptions, life has been irrevocably altered and the phrase “business as usual” has been replaced by terms like “survival mode” and “the new abnormal”.

While none of us can turn back the clock and take things back to pre-pandemic norms, we have seen glimpses of light. Light that presents the potential to emerge from this dark moment with a renewed sense of purpose and a commitment to strengthen our businesses, where we’re able.

And then there are the opportunities. Areas of life and business that proved especially resilient during the roughest moments of the pandemic, which could be a catalyst for success as we all attempt to bounce back. Accelerated eCommerce is one of those opportunities, but not every business is well-positioned to make the most of it.

It’s that opportunity to lean into eCommerce that we’ll explore in this article. Continue reading How to Turn Accelerated eCommerce Into an Opportunity

December 13, 2019

As is often highlighted by the media, albeit usually in a negative context, the advent of eCommerce has delivered a treasure trove of data for organizations to analyze. This is inevitably accompanied by security risks, but there are numerous scenarios in which companies can use this newly available data to better serve their customers. 

Nowhere is this more true than for established brands and retailers, who have spent this dynamic decade coming to terms with the reality of online commerce, primarily the need to create a seamless shopping experience for customers, online and off. Continue reading What Data-Driven Decision Making Looks Like for Retailers in 2020