June 4, 2017

If we told you that as much as 60% of all order-related issues could be fixed if your e-commerce orders passed through address verification systems (AVS) you would be interested, no? You’d think it’s a good idea, yes? 

We’re not assuming you know what AVS is: we didn’t, but we’re ready to share what we’ve learned about this incredibly powerful tool for e-commerce retailers.  Continue reading Ask Capacity: Why Are Address Verification Systems Important for e-Commerce?

December 14, 2016

The weather outside is becoming reliably frightful. Unfortunately, the fire this season sets in the supply chain is far from delightful for many of the players involved in the holiday rush.

The annual challenge to meet surging e-commerce order levels and delivery expectations is not one that comes as a surprise to fulfillment professionals. Online sales break records every year. Carriers and warehouse gear up with more seasonal staff every year. Call it the supply chain equivalent of the Circle of Life.

Despite this predictable pattern, every year we always find headlines announcing delivery delays at the major carriers and operational bottlenecks that threaten to hit on-time rates for yet another holiday season. Continue reading Holiday Surge Stretches Carriers and Storage Options to Breaking Point

January 13, 2015

It was a hectic holiday season as usual, so between squeezing in those last-minute orders and stuffing in the festive feasts, you can be forgiven for reducing your logistics reading.

As always, we’re happy to go the extra mile for our readers and gather the most relevant logistics industry news and view that you may have missed during December. Continue reading Logistics Industry Review: December 2014

November 7, 2014

Earlier this week we talked about the preparations of major delivery companies ahead of what could be a record-breaking seasonal surge in shipping. Today we turn to another seasonal inevitability, the raising of the rates.

UPS and Fed-Ex have both confirmed that their charges will go up just before the New Year dawns. An average rate rise of 4.9% is the magic number this time around, and it joins the dimensional weight adjustment that we discussed earlier this year as an important factor to price into shipping costs for 2015.




Given the additional consideration of dimension-based pricing, as a shipper of smaller packages you may find that your cost increases actually run into a double-digit percentage rise.

Costs can accelerate quickly if your business scales in a short period, so make sure you know what’s coming ahead of time and get your calculations in place for your full range of products. Combination packs may prove particularly variable and your decisions as to the contents of things like monthly gift boxes may be affected by the changes coming into effect. Even if things don’t change too much, it’s worth going through the exercise to get a current handle on your shipping & handling.

We’ll take a closer look at how these changes affect e-commerce merchants before the year is out, but to get a head start it’s worth checking out the advice of your regular delivery provider. UPS has advice here, while Fed Ex offers the same here.