October 17, 2018

Earlier this month, we had the opportunity to hear from some of the finest minds in online selling at the North American E-tail Operations Summit 2018.

Held in San Francisco, the summit gathered executives from across the realms of digital and retail, including Google, Nordstrom, Facebook, Johnson & Johnson, and our client Glossier.

As well as posting highlights to the hashtag #NAEOS18, we gathered our favorite moments and some key takeaways for any of you who couldn’t attend this unique event. Continue reading Highlights & Takeaways from NAEOS 2018

December 7, 2017

Be careful what you wish for… Black Friday can leave you black and blue.
After a Black Friday/Cyber Monday combination that saw record sales and a surge in online ordering, package carriers are once again struggling to keep up. This week UPS confirmed that some deliveries are delayed, with Shipmatrix research estimating an 89% on-time rate for UPS Express package delivery. In contrast, Shipmatrix pegged Brown’s nemesis FedEx at 94%. Continue reading UPS Delivery Delays Start the Holidays Off Unconvincingly

June 29, 2017

Retailers and consumers will have a new cost to contend with for the 2017 peak season. For the first time in its history, UPS has announced that it will add a surcharge to deliveries made during much of the holiday season.

It remains to be seen how competitors will respond, but shippers must be prepared for the likelihood that the other half of the parcel duopoly FedEx will follow suit. If all peak season shipments are subject to a new surcharge, it will undoubtedly influence how retailers prepare for the all-important holiday period.

Continue reading What the UPS New Peak Charge Means For Your Business

March 17, 2017

The annual celebration of all things Irish is with us once again, but did you ever stop to think just how much planning goes into St. Pat’s? As well as providing a great reason to wear green, the supply chain behind St. Patrick’s Day is big business for retailers, tourism, and many other sectors.

Before you head out into the evening to drink a pint of the black stuff and dye your local waterway green, consider the various economic influences of St. Patrick’s Day in the U.S. and what it means for American businesses. Continue reading The Supply Chain Behind St. Patrick’s Day

March 8, 2017

Every month seems to come and go quickly in an industry as fast-paced as ours, but February flies by faster than the rest. That’s the calendar at work, with only 28 days to squeeze in all the supply chain action.

Now that we’ve entered March and are rushing headlong into spring, we can all be forgiven for wanting to put the winter behind us. Nonetheless, take a little while longer to focus on February, because we have some important stories to share in our monthly round-up! Continue reading Order Fulfillment in Review: February 2017