June 14, 2019

As we head into a new decade with digital brands and eCommerce driving the most growth in retail, rapid fulfillment is on everyone’s lips once again.

What began as a drive to improve delivery times for online orders to around two days has quickly developed into the expectation of instant order confirmation, real-time status or shipment tracking, and delivery as soon as the next day — or sometimes even the next few hours. Continue reading Rapid Fulfillment: Can Your Brand Exceed Customer Expectations?

April 7, 2019

For many brands in the CPG sector, Walmart’s omnipresence in the U.S. marketplace is a cautionary tale. Although the big box retailer has become a key channel for many of these companies, the pressure it exerts on their product lines and profit margins can be extreme.

With the rise of online shopping and Amazon, it’s fair to say that CPG brands would prefer to avoid the same fate in the digital space.

Continue reading What CPG Brands Can Learn About Amazon from Past Experiences with Walmart
February 27, 2019

There’s no doubt that this is a challenging time to be an established consumer packaged goods (CPG) brand. Whether it’s the constantly shifting landscape of consumer expectations or the agile startups making the most of their digital native status to connect with customers in a more personal way, the need to adapt to the demands of eCommerce looms large over the CPG sector.

However, what is often seen as a threat could equally be framed as an opportunity for CPG brands. With size and status on their side, the ability to go direct-to-consumer (DTC) holds the potential for improved communication with buyers and enhanced brand reputation.

Continue reading 4 Facts that Show Why CPG Brands Are Embracing DTC
October 17, 2018

Earlier this month, we had the opportunity to hear from some of the finest minds in online selling at the North American E-tail Operations Summit 2018.

Held in San Francisco, the summit gathered executives from across the realms of digital and retail, including Google, Nordstrom, Facebook, Johnson & Johnson, and our client Glossier.

As well as posting highlights to the hashtag #NAEOS18, we gathered our favorite moments and some key takeaways for any of you who couldn’t attend this unique event. Continue reading Highlights & Takeaways from NAEOS 2018

November 14, 2017

High-class brands should stay focused on their online presence, according to new research, as luxury brand e-commerce gets bumped up to business class in 2017. 

For a sector that has been relatively slow to adjust to the rapid onset of digital selling, the challenge of keeping pace with a new set of consumer expectations is not something that can be overstated.
Continue reading IR Research Points to a Surge in Luxury Brand E-commerce