The hair care sector is evolving. Once renowned for one-size-fits-all products and "here comes the science" moments in its advertising, recent hair care trends - and broader societal changes - have pushed new startups into... Read More
A fulfillment service is often the last party to touch your product before it heads out the door to your customer. You know that any delivery delay is a problem for your brand reputation, but... Read More
As Prime Day 2020 comes to a close and headlines report another record year for the popular Amazon sales event, it's easy to forget what gets lost in the annual sea of deals. Diluted brand... Read More
Customer experience (CX) is a core competency for online businesses. Born out of the need to continuously improve and refine websites for users - hence the similar acronym of UX being common shorthand in the... Read More
As we head into a new decade with digital brands and eCommerce driving the most growth in retail, rapid fulfillment is on everyone's lips once again.
What began as a drive to improve delivery times for... Read More
Building a positive online reputation for your e-commerce brand is the digital equivalent of traditional word-of-mouth marketing. Ask any sales person and they'll confirm it in seconds: a personal referral is the best kind of... Read More
Last month we held a webinar to explore the fundamental elements of order fulfillment. Capacity's co-founder and CSO Thom Campbell identified five key areas to focus on if you truly want to develop a fulfillment... Read More
Customer engagement is the name of the game in e-commerce. At a minimum customers expect that their orders will be fulfilled correctly and on time. We spend a lot of time making sure that that... Read More
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