Category: Customer Experience
The hair care sector is evolving. Once renowned for one-size-fits-all products and "here comes the science" moments in its advertising, recent hair care trends - and broader societal changes - have pushed new startups into... Read More
A fulfillment service is often the last party to touch your product before it heads out the door to your customer. You know that any delivery delay is a problem for your brand reputation, but... Read More
As Prime Day 2020 comes to a close and headlines report another record year for the popular Amazon sales event, it's easy to forget what gets lost in the annual sea of deals. Diluted brand... Read More
Customer experience (CX) is a core competency for online businesses. Born out of the need to continuously improve and refine websites for users - hence the similar acronym of UX being common shorthand in the... Read More
As we head into a new decade with digital brands and eCommerce driving the most growth in retail, rapid fulfillment is on everyone's lips once again.
What began as a drive to improve delivery times for... Read More
Have you ever spent hours online looking for a brand you can trust, only to give up and go with the cheapest option? How about the time when you found a brand that looked promising on... Read More
Building a positive online reputation for your e-commerce brand is the digital equivalent of traditional word-of-mouth marketing. Ask any sales person and they'll confirm it in seconds: a personal referral is the best kind of... Read More
Last month we held a webinar to explore the fundamental elements of order fulfillment. Capacity's co-founder and CSO Thom Campbell identified five key areas to focus on if you truly want to develop a fulfillment... Read More
Customer engagement is the name of the game in e-commerce. At a minimum customers expect that their orders will be fulfilled correctly and on time. We spend a lot of time making sure that that... Read More
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E-Commerce and Customer Engagement
Your 3PL Fulfillment Partner: 5 Qualities to Consider
Selecting a 3PL fulfillment partner is no small task. It takes a lot of preparation to define your requirements, extensive research to draw up your shortlist, and many months after that to confirm there’s a good fit and agree terms. Even after all that hard work, there are things you… Read On
Supply Chain CEO Interview: Our Team Talks to Martin Harshberger
If you’re anything like us, podcasts are an increasingly attractive source of entertainment and education. These are qualities that resonate any time we hear a supply chain CEO interview with Martin Harshberger, host of the Manufacturing Supply Chain CEOs (MSCC) show. Martin is a two-time founder and CEO with more than… Read On3 Characteristics to Help Manage Fulfillment Disruption
Fulfillment disruption is challenging at the best of times, but pandemic restrictions in 2020 have upended every section of the supply chain. As consumer purchasing moved online during periods of quarantine, social distancing, and a lingering hesitance to get out into the physical world, existing warehousing and fulfillment strategies went out… Read On7 Stats that Define the 2021 Peak Season for eCommerce and B2B Retailers
Another holiday is in the rearview mirror, so for retailers it’s time to assess how everything went — and how those findings will inform plans for 2022. Our look at some key metrics from the last six weeks explores some defining characteristics of the 2021 peak season for eCommerce and… Read On
3 Quick Tips to Reduce eCommerce Fulfillment Expenses
As eCommerce fulfillment becomes a key component of delivering your brand promise, it seems inevitable that expenses will rise. Getting orders to customers more quickly while maintaining a high level of quality in packaging and product safety inevitably takes some thought, so it follows that eCommerce fulfillment expenses should be carefully… Read On5 Key Factors Influencing the Future of CPG Retail
The future of CPG retail is currently in a state of flux. While the consumer packaged goods sector has been somewhat shielded from the disruptive impact of eCommerce up to now, the situation is rapidly changing. As a result, CPG brands face a race against time to position their retail strategy… Read OnCapacity LLC Announces Strategic Partnership with Mitsui USA
Today, Capacity is pleased to announce that we have entered into a strategic partnership with Mitsui & Co. (U.S.A.), Inc. (“Mitsui USA”). Mitsui USA is a wholly-owned subsidiary of Mitsui & Co., Ltd., one of the most diversified and comprehensive trading, investment, and service enterprises in the world. The partnership combines… Read On

4 Ways a Fulfillment Partner Can Improve Customer Experience
A fulfillment service is often the last party to touch your product before it heads out the door to your customer. You know that any delivery delay is a problem for your brand reputation, but have you considered how much potential exists to actually improve customer experience by working with… Read On

Of Interest
Capacity’s Mission to ‘Deliver Delight”
F4SS Board Welcomes Thom Campbell & Annette Saenger
Capacity Passes 30 Million Orders Processed
5 Challenges Facing Your Cosmetics Supply Chain
From the Archives: Silly String off to Iraq (NY Times)
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