Customer Experience Archives

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March 22, 2021

4 Ways a Fulfillment Partner Can Improve Customer Experience

A fulfillment service is often the last party to touch your product before it heads out the door to your customer. You know that any delivery delay is a problem for your brand reputation, but... Read More

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October 15, 2020

FBA Disadvantages: Amazon Can Inform, But It Cannot Engage

As Prime Day 2020 comes to a close and headlines report another record year for the popular Amazon sales event, it's easy to forget what gets lost in the annual sea of deals. Diluted brand... Read More

September 24, 2019

Why CPG Brands Should Focus on a Frictionless Customer Experience

Customer experience (CX) is a core competency for online businesses. Born out of the need to continuously improve and refine websites for users - hence the similar acronym of UX being common shorthand in the... Read More

June 14, 2019

Rapid Fulfillment: Can Your Brand Exceed Customer Expectations?

As we head into a new decade with digital brands and eCommerce driving the most growth in retail, rapid fulfillment is on everyone's lips once again. What began as a drive to improve delivery times for... Read More

May 10, 2018

4 Ways to Enhance Your eCommerce Customer Experience

Have you ever spent hours online looking for a brand you can trust, only to give up and go with the cheapest option? How about the time when you found a brand that looked promising on... Read More

September 25, 2017

5 Ways to Win 5-Star Reviews for Your E-commerce Brand

Building a positive online reputation for your e-commerce brand is the digital equivalent of traditional word-of-mouth marketing. Ask any sales person and they'll confirm it in seconds: a personal referral is the best kind of... Read More

May 1, 2015

Fulfillment Fundamentals: Brand Consistency

Last month we held a webinar to explore the fundamental elements of order fulfillment. Capacity's co-founder and CSO Thom Campbell identified five key areas to focus on if you truly want to develop a fulfillment... Read More

July 31, 2013

E-Commerce and Customer Engagement

Customer engagement is the name of the game in e-commerce. At a minimum customers expect that their orders will be fulfilled correctly and on time. We spend a lot of time making sure that that... Read More

Category: Customer Experience