Case Study #3: Korres Compliance Challenge J&J
Korres Natural Products had worked with Capacity LLC for almost a decade, growing from a very small niche player into a national brand. Today, its products are known around the world.
When the company was purchased by a major multinational corporation, however, the playing field changed overnight and Capacity was required to change with it.
When Johnson & Johnson acquired the manufacturing and licensing rights to the brand, it needed a third-party warehousing and logistics provider that knew the existing business and could also support the growth it was expecting to drive.
Without adherence to such compliance stipulations, no 3PL could expect to do business with a corporation of this size. Anyone who has grown up in the medical device or pharmaceutical sector knows just how crucial this is.
We quickly rose to the challenge presented by J&J, enhancing our existing warehousing and fulfillment capabilities to meet J&J’s complex requirements. We took the logistics burden off of our client's team, enabling its management to focus on sales & marketing, as well as other core competencies.
As J&J radically ramped up the Korres business and began shipping for the Home Shopping Network, the company required a multi-tiered integration to its Enterprise Resource Planning (ERP). This required an extensive expansion of Capacity LLC’s assembly efforts and the implementation of all of J&J’s compliance requirements.
Every area of our business has been subjected to Johnson & Johnson’s strict requirements for external manufacturers and partners, mandating Standard Operating Procedures (SOPs) for the complete range of our operational and support activities.
Capacity LLC has increased the number of in-house engineers, enhanced business continuity planning, and radically expanded its offerings in numerous ways. We met the challenge of our client’s expansion by expanding ourselves.