September 24, 2015

The monthly series Ask Capacity focuses on questions from customers, service providers, and some good friends. We’ll take submissions via Facebook, Twitter, and Linkedin, so feel free to ask our experts if you have a burning desire to learn about a particular fulfillment topic, supply chain trend, or even if you just want to know where to eat in the tri-state area!

Today we answer a question that every company should consider regularly as it grows: how do you define quality? Continue reading Ask Capacity: How Do You Define Quality?

September 19, 2015

A finely-tuned fulfillment solution is a beautiful thing to behold, especially when we’re talking about a cosmetics supply chain!

Beauty products are just the kind of delivery that consumers can’t wait to receive, which means any delay reflects badly not only on the order but the entire brand experience.

Even with an exquisite product involved, however, every supply chain has the potential to turn ugly. Continue reading 5 Challenges Facing Your Cosmetics Supply Chain

September 15, 2015

The next generation of shoppers will expect more omnichannel fulfillment options, according to a research conducted by German consumer behavior experts GfK.

The firm finds that so-called “leading-edge” consumers are driving the future of shopping, with their requests indicating a strong desire for retailers to provide extensive online purchase options, in addition to traditional in-store solutions. Experts increasingly believe that a failure to meet these omnichannel expectations could be the kiss of death for any retail business, regardless of size, scale, or brand recognition.

Why do they believe this when a majority of customers still flock to stores? Continue reading Study Shows Consumers Want More Omnichannel Fulfillment Options

September 8, 2015

Is it time to outsource your order fulfillment?

It’s a question many business owners ask themselves but too few take the time to examine some important questions behind the question.

There any number of signs that it might be time to contract out your pick, pack and ship activities to a dedicated service provider. Some are practical and quantifiable, others emotional and intangible, but all have a direct impact on where you spend your valuable time and how you service the customers who will define your future success.

For that reason, we suggest asking yourself the five questions below before making the decision to outsource or keep your fulfillment operation in-house. Continue reading 5 Questions to Ask Yourself Before Outsourcing Order Fulfillment

Order Fulfillment in Review: August 2015

September 3, 2015

Well, that was summer. Sure, we might get a few more weeks of temporary temperature bumps, but the free and easy days of August vacations are now in the rearview and the race into peak season is upon us.

If you’re unwilling to accept that those summer days will soon be a distant memory, let us take you back one last time. Continue reading Order Fulfillment in Review: August 2015