April 23, 2015

Earlier this month we held a webinar to explore the fundamental elements of order fulfillment. Capacity’s co-founder and CSO Thom Campbell identified five key areas to focus on if you truly want to develop a fulfillment process that keeps customers coming back to your business time and time again.

For the rest of the month, we’ll be unpacking each of these elements in more detail. Today we look at how making service defines your fulfillment process and, eventually, your reputation with customers. You can read the rest of the entries in this compelling series under the tag Fulfillment Fundamentals. Continue reading Fulfillment Fundamentals: Making Service

April 17, 2015

Yesterday we launched the first in a series of planned webinars, exploring order fulfillment and the wider logistics industry. The goal is to help attendees better understand

Although there’s no substitute to the live event and having the opportunity to ask questions of the expert directly, if you missed the webinar we still think you’ll get a lot of value from the content. Continue reading Review the Five Fundamentals of Order Fulfillment

April 7, 2015

Is it really April already? Yes, the seasons have changed and one-third of the year has already rushed by. If you haven’t yet planned an annual review of your operations, spring is a great time to do so.

Even as we’re busy preparing a must-attend webinar for all of you who want to keep customers coming back for your outstanding order fulfillment, we’ve still compiled the most important logistics industry stories from the past month, in case you missed them. Continue reading Logistics Industry Review: March 2015