March 30, 2015

Our recurring “Unpacking” series digs into the deeper meaning of commonly used terms and trends in the supply chain world that prompt a lot of questions. You can read all of the previous entries here.  

Today we’re unpacking value-added services and the kind of additional activity that your business can incorporate into this final few miles of the supply chain.  Continue reading Unpacking: Value Added Services in Order Fulfillment

March 27, 2015

After answering a number of questions in typically expert fashion over on Quora, we thought it high time to give Capacity’s co-founder and CSO Thom Campbell a topic he can really get his teeth into.

That’s why we’re hosting a webinar on the ‘Five Fundamentals of Outstanding Order Fulfillment.’ on Thursday 16th April. You can register directly here.

5 Fulfillment Fundamentals Webinar Poster

WHERE: Online, via GoToWebinar

DATEThursday April 16th, 2015 – 1pm EST / Noon CT / 10am PST

SPEAKER: Thom Campbell, Co-founder and Chief Strategy Officer, Capacity LLC



Exploring the Fundamentals of Order Fulfillment

For any business that relies on getting a physical product into the hands of customers, establishing a reliable, cost effective process for filling and delivering those orders is essential. 

To better understand the foundation of outstanding order fulfillment, we distilled some of the core concepts of our industry into five fundamental elements. Thom will explore each of these in greater depth during the webinar, with an opportunity to ask industry-specific questions at the end.

The ultimate goal is to learn how to develop these qualities in your own business to develop loyal customers who keep coming back, because they trust and rely upon your brand. At the heart of this discussion will be the following five talking points:

  • Where order fulfillment intersects with brand identity, and how it leads to customer satisfaction.
  • How to forge a partnership with quality providers who can help scale as your business does, and reduce costs.
  • How you can use technology and value-added services to improve service levels and enhance customer experience.
  • Where unseen costs often arise, and how to anticipate and control them.
  • How to clarify the cost structures of transportation and fulfillment providers.


We hope this will be a valuable opportunity for attendees to connect with an expert who has a deep understanding of the industry, and to gain a clearer idea of the pivotal role that order fulfillment plays in building brand reputation and improving customer retention.

Register today for the 5 Fundamentals of Outstanding Order Fulfillment webinar

If you have any questions about the event or how it will help your business, please contact us or call (732) 745-7770 and select option 3.

Otherwise, we look forward to welcoming you to the webinar next month!


March 23, 2015
An eastbound BNSF train at Prairie du Chien, W...
An eastbound BNSF train at Prairie du Chien, Wisconsin.(Photo credit: Wikipedia)

Even if you don’t spend much time thinking about the locomotives and loaded trailers that traverse American railroads each and every day, there are those in other countries who consider it a priority.

As a Marketplace report today suggests, the model of US rail freight is appreciated and influential around the world. Continue reading The Global Influence of US Rail Freight

March 20, 2015

Although the East coast weather refuses to admit it, we’ve finally reached the lively season of spring. After a series of challenging snow storms and the disruption they brought to delivery schedules, the first day of spring is something to celebrate.

As you try to remember what a warm day looks like and get back to all of those outdoor tasks that you’ve been putting off for months, why not take time to give your business supply chain a spring clean as well?

It’s the ideal time to take stock of what’s gone well during a busy winter and, more importantly, where you think things can be improved. Continue reading 7 Ways to Spring Clean Your Supply Chain

March 12, 2015

Our ongoing “Unpacking” series digs into the meaning of commonly used terms and trends in the supply chain world that prompt a lot of questions. You can read all of the previous entries here.  This week we look at drop shipping.

To learn more about how Capacity can help you adopt new fulfillment solutions, contact us here or call (732) 745-7770 and select option 3.

Drop shipping is a fulfillment option that you may have heard of, but perhaps haven’t taken the time to consider whether or not it could benefit your business. Continue reading Unpacking: The Advantages of Drop Shipping