For any business that relies on getting a physical product into the hands of customers, establishing a reliable, cost effective process for filling and delivering those orders is essential.
To better understand the foundation of outstanding order fulfillment, we distilled some of the core concepts of our industry into five fundamental elements. Thom will explore each of these in greater depth during the webinar, with an opportunity to ask industry-specific questions at the end.
The ultimate goal is to learn how to develop these qualities in your own business to develop loyal customers who keep coming back, because they trust and rely upon your brand. At the heart of this discussion will be the following five talking points:
Where order fulfillment intersects with brand identity, and how it leads to customer satisfaction.
How to forge a partnership with quality providers who can help scale as your business does, and reduce costs.
How you can use technology and value-added services to improve service levels and enhance customer experience.
Where unseen costs often arise, and how to anticipate and control them.
How to clarify the cost structures of transportation and fulfillment providers.
We hope this will be a valuable opportunity for attendees to connect with an expert who has a deep understanding of the industry, and to gain a clearer idea of the pivotal role that order fulfillment plays in building brand reputation and improving customer retention.
Although the East coast weather refuses to admit it, we’ve finally reached the lively season of spring. After a series of challenging snow storms and the disruption they brought to delivery schedules, the first day of spring is something to celebrate.
As you try to remember what a warm day looks like and get back to all of those outdoor tasks that you’ve been putting off for months, why not take time to give your business supply chain a spring clean as well?
Our ongoing “Unpacking” series digs into the meaning of commonly used terms and trends in the supply chain world that prompt a lot of questions. You can read all of the previous entries here. This week we look at drop shipping.
To learn more about how Capacity can help you adopt new fulfillment solutions, contact us here or call (732) 745-7770 and select option 3.