Fulfillment Technology Experience
Just as our people provide the passion that drives Capacity, our order fulfillment technology provides the calculated guidance and reliability that keeps cargo moving and customers happy.
The wide-ranging expertise of our employees makes Capacity a one-stop shop for our clients' physical supply chain needs, and our ecommerce and EDI experience allows for the seamless integration of their technology platforms. Data flows in from so many different sources that it can easily overwhelm less organized or robust operations. We make it simple for our clients to see what goes on and stay in control. We can offer separate silos for B2C and B2B, segregate works in progress (WIPs) or promotional collateral, setup allocation rules for product revisions and customer-specific SKUs, and so much more.
ELECTRONIC DATA INTERCHANGE
EDI is essential to servicing major retailers. Without the ability to conform to their routing requirements, sales are lost. We ensure our clients will be able to tell every single one of their retailers that they can comply with their requirements. We have over 300 EDI trading partners and the platform to scale to more as needed.
Ecommerce order fulfillment is how we got into the fulfillment business, shipping thousands of orders direct to consumers daily. We know how much it costs to acquire each customer and how critical their satisfaction is to your success.
WAREHOUSE MANAGEMENT SYSTEM
We work with best of class, tier one providers of Warehouse Management Systems (WMS). These powerful software platforms allow us to track each item of your inventory throughout our facilities via individual barcode labels and barcoded locations. Without them, we would never be able to accomplish the goal we share with our clients: delighting their customers.
ONLINE CLIENT PORTAL
Capacity Client Center is a powerful online tool incorporating over 15 years of development. Along with our people, it’s the number one investment we have made in servicing our clients. It is 100% proprietary, and we are constantly enhancing it to improve visibility in our operations.
|visibility||Real-time visibility of warehouse activities, including inbound and outbound goods, inventory levels, order movement, receiving and returns, shipping costs, and much more.|
|integration||Carefully implemented and managed integration with retailer systems through EDI, websites through FTPS and API, and with ERPs by all of those methods. Our approach ensures greater compliance with retailer requirements and reduces their exposure to costly chargebacks. It also improves their online customer service experience, ensuring fast and friendly fulfillment.|
|flexibility||Our clients take full advantage of our flexibility to adapt to changes in their system as they expand. They develop more responsive fulfillment operations, with the support of our in-house IT team of programmers and integration experts.|
|reporting||Custom reporting solutions that allow you to monitor exactly how your supply chain is moving and flag areas for improvement. Custom reports already built for other clients are available to our clients and are readily deployed, requiring little additional programming.|
|results||Increased customer satisfaction resulting from increased visibility and delivery efficiency. Execution is what drives all of our processes and people: getting our clients' products to their customers on time, all the time.|
With more than 15 years of EDI fulfillment experience and a dedicated in-house IT team, our experts provide the kind of customized ecommerce fulfillment solutions that help our clients to do more -- delivering more value to customers, faster turnaround times, and real-time visibility of supply chain operations.
To learn more about how the integration of our fulfillment technology can improve your order fulfillment, or to schedule a live demonstration, please contact us today.