January 30, 2017

It’s no secret that mobile technology moves faster than most. The first iPhone was released a little over ten years ago and the device is already on its seventh iteration. Android devices accelerated at a similar pace, leaving most consumers with a device in their hands that’s just as powerful as many desktop alternatives.

This rapid advancement has proved to be fuel on the already blazing fire of e-commerce. Online retail has surged in recent years and mobile commerce has played a big part in that rise. Purchases on smartphones and tablets accounted for 32% of all sales during the 2016 holiday period, valued at more than $24 billion.

That being said, pulling those orders in is just the first phase. Getting products picked, packed, shipped, and delivered in a timely manner is where the rubber meets the road — and where some retailers fail to make the grade. Continue reading How the Move to Mobile Commerce Impacts Order Fulfillment

October 13, 2016

As the retail sector gears up for another hectic holiday season, attention turns to preparations being made by the package carriers to handle the annual rush.

The examination of 2016 holiday deliveries will be no exception, but the way the major carriers are approaching peak season this year is a little different. Alongside the standard strategy of bringing on a small army of temporary workers, both UPS and FedEx are exploring new technology to help them avoid delays and increase efficiency. Continue reading Planning for 2016 Holiday Deliveries Blends Hiring with Hub Automation

February 27, 2016

At some point, every ambitious online business needs to scale. Expanding beyond that early period of rapid growth and operational independence is a daunting prospect, but the transition from plucky startup to established brand is what secures continued success.

In addition to hiring the right people to help grow your business and physically expanding the operation to larger premises, brands that sell online face a major challenge regarding order fulfillment. There comes a time when even the most customer-focused CEO must stop packing orders and start planning strategy, which is when the important consideration of outsourcing e-commerce fulfillment arises.

Continue reading 4 Ways Outsourcing E-commerce Fulfillment Helps a Business to Scale

February 17, 2016

Retail compliance is the bedrock of any successful online brand. More than ever before, orders have to move through your fulfillment process quickly, accurately, and on-time. Anything less than service levels that habitually surpass 99% and higher will open up your business to lost customers and a reputation for failure.

In the world of order fulfillment, it’s easy to talk a good game but all that really matters is delivery. Nowhere is this truer than for online retailers, who live or die by efficient ordering and timely shipments, because competing sites are just a click away for their customers. Continue reading The Essentials of E-commerce Retail Compliance

February 11, 2016

Early in the holidays, we examined the expectations of a record-breaking peak period for e-commerce during the 2015 sales season. These predictions proved to be the case as online sales soared, but not in the kind of even distribution across big brands that some analysts expected.

Far from being boom time for all the major retailers, it appears that Amazon once again dominated the holiday orders, leaving its competitors to fight it out for a distant second spot. The realization that they could be left behind is hitting household names like Walmart and Sears hard, as their strategic announcements during January clearly signal. Continue reading Retailers Revise Store Strategies After Record Holiday Sales Online