January 30, 2017

It’s no secret that mobile technology moves faster than most. The first iPhone was released a little over ten years ago and the device is already on its seventh iteration. Android devices accelerated at a similar pace, leaving most consumers with a device in their hands that’s just as powerful as many desktop alternatives.

This rapid advancement has proved to be fuel on the already blazing fire of e-commerce. Online retail has surged in recent years and mobile commerce has played a big part in that rise. Purchases on smartphones and tablets accounted for 32% of all sales during the 2016 holiday period, valued at more than $24 billion.

That being said, pulling those orders in is just the first phase. Getting products picked, packed, shipped, and delivered in a timely manner is where the rubber meets the road — and where some retailers fail to make the grade. Continue reading How the Move to Mobile Commerce Impacts Order Fulfillment

January 19, 2017

Every year around this time, many businesses who rely on smooth order handling and seamless delivery have the same nagging thought: Is it time to find a new fulfillment provider?

It’s a valid question. If your brand is built on getting products to customers with reliable speed and in pristine condition, anything that diminishes those qualities also damages the brand.

It’s a competitive marketplace out there and even one negative experience can drive a fan of your brand into the waiting arms of a competitor. Continue reading 5 Ways to Find a New Fulfillment Provider

January 11, 2017

Attention was naturally drawn to holiday plans and New Year celebrations during December, but that doesn’t mean the world of fulfillment took a breather. In fact, it’s by far the busiest month for some parts of the supply chain!

If you missed any of the major headlines while enjoying the various festivities, Capacity has you covered. Below you’ll find our usual round-up of news, views, and supply chain analysis. Continue reading Order Fulfillment in Review: December 2016